Great RV service when we owned our Class A we purchased new from them,kept mine perfectly had no…read moreissues happy camper! Sam Smyth Lori Smyth Indian Hill Ohio

We bought a used 1 year old travel trailer here in August. I think we got a fair deal. However, we…read morewere told some things that were supposed to happen that did not. Here is the list. Interior cleaned- nope AC filters cleaned-nope All appliances checked for proper operation-nope ( the water heater was not plugged in) New battery- yep Checked for leaks- nope (rear driver side molding loose and seal broken, another even dealership found that, $160. Wi-Fi Ranger doesn't work, $100) New water heater anode- nope Rebuilt the Murphy bed- yep!!

INCREDIBLE people to deal with !…read more My New Car Salesman Kevin, and the dealership owner Jacob were incredible from start to finish on my wife's new Tahoe RST. I think this is our 5th or 6th New Car Purchase from them and I cannot say enough about their level of care and professionalism, to the point that it was difficult for us to find the time to get there to pick up the Tahoe due to work and children, the BROUGHT IT TO OUR DRIVEWAY 30 minutes away from them !!!!! I had shopped every dealership within 100+ miles too and some dealers beat them on a part of the deal to make it look better than it was, but when running the total numbers at the end, Chevrolet of Troy came out on top by $1,000s which made us incredibly happy buyers. Do not get fooled by advertising and marketing campaigns from dealerships that offer crazy prices that for this reason or that reason will not honor them once you get there, 99% of them will do that to you......Chevrolet of Troy not only honored their advertised price but found $1,000 more for us on this particular truck due to an incentive that was just coming into the market.......they could have not told us that and pocketed the $1,000 difference, we had totally agreed to pay that, but they did not and that alone left such an impression me that they will continue to be our "go to" place every time we purchase ! Integrity is worth more than Money, and I feel that the entire team at Chevrolet of Troy proved to me that they do truly care about their customers. This team is the benchmark for what all car dealerships should strive to be ! HIGHLY RECOMMEND !!

This was hands-down one of the most infuriating dealership experiences I've had. Chevy of Troy…read moredidn't just use tricky sales tactics--they went out of their way to dodge real conversations about the car's value and hammered relentlessly on monthly payments to trap me into a bad deal. It was manipulative and downright insulting. To add insult to injury, they tried to nickel-and-dime me for a missing vehicle charger that should have been included from the start. And then they completely botched my vehicle registration, leaving me to deal with the bureaucratic mess on my own. It's beyond unacceptable. If you want honesty, transparency, or even a basic level of professional integrity, do yourself a favor and stay far away from this dealership. They deserve every bit of this one-star review.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

They started off by lying about the apt then trying to make it right they started to offer oil…read morechanges through the loan. They also lied about that. Well less than three months the engine blows up on me and my girlfriend. Not one thing has gone right about this purchase. I hope no one has the same experience because this dealership doesn't care!

My car battery died. I had it jumped and it started without a problem. I had it taken too Arbogast…read moreFord for a battery replacement. Not hearing from them I called and after three calls, I finally got to talk to Josh who had been assigned to my case. He told me that they did not have time to run a diagnostic on the electronics but they would get to it the next day and the cost would be $140. "Did you test the battery?" I asked. "No but we will when ready we run the diag on the electronics. The battery test is included." he answered. Then I asked "Why run the diag?" "Because the car wouldn't start." It was logical to me that a simple battery test would be the first thing to do. Josh had ruined my trust it was obvious that he was trying to scam me. I'm finished with Arbogast. After 34 years of buying and servicing my vehicles at Troy Ford\Arbogast dealerships, I have no need for them.

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

Took car in for transmission flush. Came out slipping/shuddering. Took back in replaced a couple…read morethings and it was still slipping gears. Took to another shop and transmission cooler cracked from their flush or whatever they did. Whole new transmission was put in from another shop and Dave Arbogast didnt even bother refunding or trying to fix situation. Definately do not rexommend service. Got car back a day late as well with an hour notice before they closed

They started off by lying to me about the apr. They lied to…read moreme to fix that problem. They didn't care when my 2014 with less than 3,000 miles put on it the motor seized up on us. Not one call not dang cared about us them leaving us high and dry. Don't care for them after this horrible experience and hope no one else gets done like they did to us.

They did a horrible job on my car my paint is chipping my bumper is falling off and they told me…read moreit's not there probable and that the chips were from rocks I never seen my paint chip from rocks they were just horrible never taking my car here again

Wetook our car here several years ago after hitting a deer. They did a wonderful job. No customer…read morecomplaints with the work or the front office. This time after having a semi truck hit our truck I was more than willing to allow them to fix it and they were my first choice..However, after having a very initial rude first encounter, followed by miscommunication between my insurance company and myself and trying to get it straightened out. Then speaking to another person in the office and her basically telling me that she didn't understand what I didn't understand after asking a question. I called my insurance company and told them I was taking my truck somewhere else. I am very saddened by the lack of customer service. It is apparent that they have enough work and won't need my business but I truly couldn't believe the way the talk to people. Not everyone is familiar with the way things work in this type of industry and while your not always helping people customer service would have gone a long way.

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly

They don't cover everything under the car. I found a large swath of underneath (not engine part,…read moremovable parts) that they missed, and when I went in to complain and show the manager a picture, she slapped a can of coating down on the counter and said you can do it yourself if you want.

Terrible workmanship and very dishonest. The person at the counter told me that if I would get the…read morerust protection in addition to the window that I was getting re-tinted, he would have my car detailed for me. They then refused to detail it. He claimed he never said that. I had a bubble in my original back window tint from the Sun. I wanted the back window tint removed and replaced. The rep told me that I had to sign a waiver stating that, even though they used chemicals and a hot air gun to remove old tint, there was a chance that a small portion might not come off and would have to be scraped. There was a chance that that may damage the defroster. I asked him what are the chances that that would happen? He said the guy that was doing my job and 25 years of experience and it was extremely rare to cut through the defroster circuit. Based on his claim of "extremely rare", I signed the waiver. They scraped away nearly my entire defroster and antenna. Picture attached. I presented the window issue to two experienced tinting companies. They were aghast. Both said that they guaranteed that job had I done it with either of them, with no waiver. They said there are chemicals to remove old tint and you never, ever use a razor blade near a window defroster. It cost me $667 to get the window replaced so I can have a working defroster and antenna again. And another $139 to get it re-tinted. I can't find my bill right now but I think I spent over $800 with Ziebart that day. It cost me $806 to correct their terrible workmanship.