Unbelievable place. First of all when my insurance approved my co pay the center was very slow to…read moreget in touch with me and when they finally did they wanted me to come in same day for the study. This was not possible so I did schedule for Sunday night. Unfortunately I came down with the flu and did not want to expose their team so called many times on Saturday and Sunday to reschedule. I sent an email and even talked to their chat assistant Which turned out to be a total waste of time. It took until Tuesday morning before I heard from the center. They did not care that I was sick and want to charge me another 200 dollars for not showing up. In my mind I did them a favor. The last thing I wanted to do is expose their team. Over all I will never show my face in that place. I feel this company does not even deserve a rating. Money before heath, perfect description of Innovative Sleep Center. You ask what to improve? How about closing your doors so a real sleep center can be established.

My device was recalled. I was told by Phillips that this place would call me. I waited a year after…read moremy recall. Lo and behold, after I called them, they all of a sudden "found" my machine. Terrible company. Terrible people in general, actually. They made fun of me in the back. Snickering, like mean girls in a high school. They always kick you around like they don't want to actually take care of you. It takes months to get stuff done with this company. They are very unfriendly. They give off vibes like they don't give a shit about you or their job. I will take my business elsewhere and make a file with the BBB. If your doctor assigns you to this place, called them back and do what you can to get out! They told me they don't accept Medi-Cal and then all of a sudden now they do. Does anyone else know what's going on?

The staff is always very professional and polite and very helpful. I sleep a lot better and have…read moremore energy. The quality of care is excellent.

The staff was professional, knowledgeable, and helpful. I was able to arrange for the room that I…read morepreferred and the sleep technician that I liked. Our technician, Simon, was amazing. He truly enjoyed helping people get their sleep issues resolved. His knowledge and enthusiasm really made it a top notch experience for us.

amazing service! my first sleep study and everything was explained wonderfully and simple enough…read more the bed was comfortable and even the cot my mom slept on was too!

I never received a paper bill. They never tried to contact me. I was going through the VA and…read moredidn't expect to have to pay a co-pay because of the community service I was receiving. And today I've got a statement with an amount due and a letter saying that I had been dropped from their care due to nonpayment. This is the first time I'm receiving any such paper bill. I'm not sitting here asking for free medical treatment just making a statement that I've never received a bill in the past. The facility itself is pretty clean. Most of the staff are pretty nice. Some pretty interesting people for the sleep study. But they did make me feel welcome. I don't think I would go back to the sleep disorder center in Yuba City again due to this poor communication on the part of the company.

It takes them more than a month to get your results. The in house staff were very proffesional.read more

Severely delayed or no communication. I had to chase down my own results. Will not return calls.read more

This is the best sleep lab in Redding, CA. (They have other locations as well.) The room was…read morecomfortable and the sleep tech did a great job at making the sleep study as comfortable as possible.

The staff members are horribly rude. The front desk and sleep techs. It's shameful that people can…read morework this way while working in healthcare. A

This place used to be my favorite back when Mollie worked here. Julia is also amazing. I always…read morehope I get her. Both of them NEVER had an issue finding my veins and getting the IV in painlessly on the first try, even when I was dehydrated or getting over the flu. Dr. Kermen also did mine once with zero issues or pain. The only issues I've had here are with the new people who I rarely or have never seen before. Allie had a hard time a while back and had to stick me a couple times. I have probably had 20 IVs between different clinics over the last 4 years, so this is nothing new to me. Today, I went in, and immediately realized the one nurse in here I had never seen before, James. I immediately got anxiety bc I didn't know how it was going to go. He stuck me TWICE in two veins on two different arms that people typically don't struggle with, and had to end up texting another nurse to come in on her day off to see if she could take a look. That nurse was Alicia. After looking me over, she tried a third time and nope, still couldn't get it. While she was looking me over, James was working on another client and couldn't get his in either and needed Alicia to come try that client too! At that point I decided I was over it and my anxiety was so bad. I did not want to keep being stuck, so I left and they refunded me and I sat in my car after and cried. I have a lot of anxiety every time I come in that it's going to hurt, and with Julia, my fears are always taken away, and I feel amazing after. This experience was so terrible IDK if I'll ever be ready to come back here or try another IV any time soon. I'm so bummed.

The best IV place in Northern California. Dr. Kermen is kind and nice. Super friendly and…read moreprofessional. This place makes us feel at home. Thank you for always taking care of my mom and me!

On time for my appointment, I had to wait in an empty waiting area alone while hearing staff and…read moreclient laughing and chatting behind a closed door. The lab person seemed oblivious to having kept me waiting without knowing whether anyone was ever going to help me. When I finally was taken to a sleep room, the air was pungent with perfumes from cleaning and laundry products. Even the mask I was supposed to wear had been sprayed with such products. I was uncomfortable and congested most of the night from my reaction to the perfumes. I ended up unsure whether to trust the study results since my sleep was affected.

From the owner: Overnight diagnostic sleep studies, CPAP Titration studies, PAP Nap therapy. If applicable, we can…read moreoffer home testing either by a machine you use for three consecutive nights, or we can arrange a remote monitered study. Please call with any questions!

I am so happy our family has such an awesome hygienist! We highly recommend Candy! Super friendly…read moreand knowledgeable staff!

Dr. Ryan is exceptional at his work on so many levels. I am…read moreso grateful to have found such a great dentist. I had a terrible infection that was the result of some work done by another Dr. Dr Ryan recognized that my infection wasn't responding to the antibiotic my former Dr. had prescribed and called me in on a Saturday to change my antibiotic. The infection which had been persistent went away. The first time he worked on my mouth I was shocked that I never felt the injections. After having a few procedures done I am finally trusting. I expect to be treated gently and always am. I used to suffer terribly from dental pain and now I don't. Excellent bridgework . . . The staff at Chico Creek Dental are also amazing and this is the only office that I have Ever been to where I am seen when my appointment is scheduled. Thank you Chico Creek Dental for making going to the dentist a great experience.

Wyatt technician at this facility is a caring, patient, and professional person who makes sure that…read moreyou feel comfortable and explains everything to a tee! Thanks Wyatt .

This place is a joke. So many better places out there. The Redding location isn't too bad however…read moretheir Concord office that sets everything up is very frustrating because they make you do more than required by insurance. Dr. Mary Tran also calls providers without authorization and tells them false info. Crazy place. There's a reason they are the lowest rated sleep center in Redding.