1. North Star Window Cleaning

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Shoreview, MN

North Star Window Cleaning

5.0 (2 reviews)
Open • Open 24 hours

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2 days ago

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1 year ago

These guys do an excellent job. They even caught the cleaning some cotton wood off the screen for the window. I would hire them again.

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Clean and Clear - Backyard tree

Clean and Clear

(37 reviews)

We got our exterior windows cleaned today and they are absolutely sparkling!…read more I appreciated how the team followed up, since some time passed between when I first asked for a quote and when I booked. They stayed top of mind and that's what ended up making the difference! The team member arrived behind the provided schedule, but wasn't a problem. Their details noted that nobody needed to be home so I was working in the basement, and didn't hear them ring the doorbell. I didn't realize they needed to come in to take the screens off! It appeared the person didn't get my phone number, so poor guy had to wait until I noticed the ring camera notification to be let in. It would be great to have the onsite team member get our contact info. He was quick, efficient and professional - and the windows look amazing! We were long overdue and now are excited to be able to clearly see out. Makes the house feel so clean!

This company has been doing my lights for a few years. Service isn't always great but it is…read moreadequate and Ive had lights for the holidays. They have traditionally been more cost effective than some competitors. This year they started the job and came back with a price hike to finish the job which was nearly a thousand more to do the job. They are no longer cost effective. When I balked at the change of life quote (remember they have been doing it for a few years) they immediately sent me invoices for work to date in email and text and followed it up just days later with a second invoice. I guess billing is more important than customer service. Had they only been as diligent with customer service I might not be writing this

Crystl

Crystl

(4 reviews)

The kids cleaning said they cleaned all windows per their quote. They skipped 8 windows. This is…read moreafter I asked if they cleaned all windows per their quote. They answered yes! They also tried to tack on sales tax, which is not required in the city of Orono. I asked why they couldn't clean upstairs bathroom windows and they said it was too difficult to bring a ladder upstairs. They also showed up explaining that their water cleaning extension pole broke; therefore, what appeared to be young kids barely out of high school or still in high school using long ladders outside. We have windows very high. They missed six high windows even tho they were cleaning windows next to the high ones and missed two in the basement. You have to monitor/manage the crew the entire time or they will miss.

DO NOT HIRE THIS COMPANY - Unprofessional, Poor Quality, and Zero Follow-Up…read more I hired Crystl to clean our windows--many of which are very high--as well as our sills and screens. From the start, things were off. When I first spoke with Parker (owner or manager--hard to tell), he took the call from Chipotle and seemed disorganized. I had to ask multiple times for basic information like his name, company website, or even a breakdown of the quote. Later, when I followed up by text, he didn't remember who I was, my address, or the quoted price. That should've been a major red flag. The quoted price was $375 for inside and outside window cleaning with sill cleaning. I asked if that included tax and was told no--but I could pay $325 cash. Sketchy? Absolutely. Against my better judgment, I went ahead with the service. Two very young workers (around 20 years old) showed up with minimal equipment on a very hot day. For our 40-ft-high windows, they had no tall ladders, and I never saw them use proper scrubbing tools for the exterior. They even used our house's water hookup without asking permission. One of the workers stood on a trailer to reach windows (which, frankly, he couldn't). They also tried to clean our screens using a random cloth until I stopped them and offered my Norwex cloth--which they used, but dry. No water. When they said they were done, I gave a quick glance and initially left a good review (big mistake). Once I had time to really inspect the work, I realized how poorly it was done: Screens weren't reattached properly Window sills were filthy--covered in grass and dirt I spent 5+ hours vacuuming and re-cleaning every sill and redoing interior and reachable exterior windows myself I tried calling Parker to offer honest feedback and suggest improvements, but he completely ghosted me. No call back. No acknowledgment. Nothing. This company may be new and run by well-meaning but inexperienced workers--but the lack of professionalism, communication, and care is unacceptable. The job was rushed, sloppy, and unfinished. The only bright side was the kids were polite--but that doesn't make up for such poor service. I strongly recommend hiring an established, reputable company that values both quality work and customer follow-through. Learn from my mistake: don't be fooled by charm or a discounted cash price. The entire experience was unprofessional from start to finish.

North Star Window Cleaning - windowwashing - Updated October 2026

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