DO NOT HIRE THIS COMPANY - Unprofessional, Poor Quality, and Zero Follow-Up
I hired Crystl to clean our windows--many of which are very high--as well as our sills and screens. From the start, things were off. When I first spoke with Parker (owner or manager--hard to tell), he took the call from Chipotle and seemed disorganized. I had to ask multiple times for basic information like his name, company website, or even a breakdown of the quote. Later, when I followed up by text, he didn't remember who I was, my address, or the quoted price. That should've been a major red flag.
The quoted price was $375 for inside and outside window cleaning with sill cleaning. I asked if that included tax and was told no--but I could pay $325 cash. Sketchy? Absolutely. Against my better judgment, I went ahead with the service.
Two very young workers (around 20 years old) showed up with minimal equipment on a very hot day. For our 40-ft-high windows, they had no tall ladders, and I never saw them use proper scrubbing tools for the exterior. They even used our house's water hookup without asking permission. One of the workers stood on a trailer to reach windows (which, frankly, he couldn't).
They also tried to clean our screens using a random cloth until I stopped them and offered my Norwex cloth--which they used, but dry. No water. When they said they were done, I gave a quick glance and initially left a good review (big mistake). Once I had time to really inspect the work, I realized how poorly it was done:
Screens weren't reattached properly
Window sills were filthy--covered in grass and dirt
I spent 5+ hours vacuuming and re-cleaning every sill and redoing interior and reachable exterior windows myself
I tried calling Parker to offer honest feedback and suggest improvements, but he completely ghosted me. No call back. No acknowledgment. Nothing.
This company may be new and run by well-meaning but inexperienced workers--but the lack of professionalism, communication, and care is unacceptable. The job was rushed, sloppy, and unfinished. The only bright side was the kids were polite--but that doesn't make up for such poor service.
I strongly recommend hiring an established, reputable company that values both quality work and customer follow-through. Learn from my mistake: don't be fooled by charm or a discounted cash price. The entire experience was unprofessional from start to finish. read more