As a firefighter/paramedic who prides himself in customer service, I regret to inform you North Star Stone does not! These old reviews certainly didn't help me, so hopefully my newer and accurate review can help you, and save you from wasting your time like me!
I emailed one of their employee's named Sherry DeMatteis in an attempt to schedule a meeting to see their showroom (required by North Star Stone per their website). We agreed upon a date and time to meet. When I showed up for the scheduled meeting, Sherry had the date incorrect and nearly turned us away after driving an hour to get there!
The NEW owner overheard our conversation and even though he was leaving for the day, met with us quickly (Shaunak Ahuja). He was very brief, and was teaching Sherry during our meeting as she was taking notes and asking questions to the newer owner. They kept referencing how the previous owner had left the business unexpectedly. The NEW owner ghosted us by never responding for months. I tried to place an order, but simply can't, and now with all this time that has lapsed with lack of response, I no longer wanted to. Our original meeting was held before school started for my children in August! Over four months with NO PROGRESS. Very frustrating and now we have to start over. I have reached out to Sherry twice via cellular phone, sent emails to Sherry DeMatteis
at member+jp7144938@jobprogress.com, Alan@hxhome.solutions, and info@northstarstone.biz (all gathered from their website), but no response has been met in months.
UPDATE 11-14-2022: When I originally wrote this review of North Star Stone, the newer owner, Shaunak Ahuja, contacted me via email, text, and by cellular phone. He promised to "make things right," and gave me his cell phone number. After contacting me a few times and me finally placing an order through Shaunak Ahuja, I came to find out his phone was full at 25G, and no order was actually placed or sent out. Shaunak Ahuja stated again he would send out the order that day. It's been almost a month since he resent the order. He has told me continually that he would send a contract, but no contract has been sent. I was hoping to update my review with a better and more positive response from the Owner and company, but unfortunately the facts are what they are.
If this is how they handle customer service before and after placing an order, what happens when/if something goes wrong after the orders placed? Or installation? I would certainly rather not find out.
I hope this review helps you. Best of luck of your home improvement projects! read more