Dr Cooke and the entire team are wonderfully dedicated to the animals in their care. We have been…read moreusing them for 10 years and won't go anywhere else

Love the vet and love the staff. We have been going now for almost 2 years and I cannot complain…read more They are helpful and send reminders if you forget your flea and tick or heartworm pills. Everyone is helpful and answers all your questions. Would recommend them to anyone.

Dr Grillo and his team are A+ in our book. Whether talking to the girls at the front desk or with…read moreone of the Vet techs they are ALWAYS caring, passionate, willing to listen. Dr Grillo himself is the best Vet that we have ever dealt with. NEVER has been on an ego trip where he acts like I'm the doctor and your not, like many other vets we have had before Dr Grillo. He will not only give you his opinion of what he thinks is wrong but also humble enough to admit that the test results prove him wrong. We have 2 boxers and live in Haverhill, and with both dogs getting up there in age we see and talk with NAH often. Our youngest dog Bosco, is very near the point where he is about to enter over that bridge. My wife and I will always remember the compassion and general warmth that we have received during this time. We will never forget!

The contrast between the consistently exceptional service at my vet including yesterday in my…read morecurrent area and my horrific experiences at Newburyport Animal Hospital years ago has promoted to speak out about the PTSD at the latter. I only am writing this review so many years later because the website shows that Dr. Grillo still owns and operates the place.There is nothing to indicate that things have changed. My first experiences at Newbury were awesome on every level. I attribute the change to the large expansion a few years later. My perspective ties to my partner and I regularly joking about one of the "Facts of Life" stars calling a co-star a "greedy b----" when the covert effort of the latter to make a side deal tanked a reboot that otherwise would have been a sure thing. I had been happy with the care that I had been receiving and thought that Dr. Grillo and I had been on friendly terms. I noted that he both went to the home of my friends to put down their greyhound when the time had come and did not charge them. The story with my cat, who had been a patient for years, began with Grillo initially strongly believing that he was not ill and only discovering the kidney disease when I politely kept pushing the issue. Grillo did apologize. The regular expensive treatment continued for months. Grillo knew that my cat was like my child when he made me bring him in when the time came. He also was not very compassionate and charged me. The next incident came a few years later. A previously awesome cat sitter had traumatized my cats (including bringing a black lab contrary to my request to not do so and a completely unknown infant) into my house while sitting for 10 days. One of my two cats increasingly became aggressive despite my continuing to be as loving to him as I always had been. He eventually became feral, and I only got him out of my house by finding a wildlife expert willing to there and capture him. He refused the money that I repeatedly offered him. I had the expert bring my cat to Newbury as the next step. Grillo told me that the cat was well-behaved there and totally discounted my experience as well as my trauma regarding the whole manner. He was very judgmental regarding my refusal to both risk bringing that greatly loved cat back in my house and facing having to again find someone to capture him if he went nuts again as I was certain that he would. Despite Grillo knowing for years that I was a loving pawrent who had spent thousands during the extended illness of my first cat, he strongly implied that I had been abusing the cat that I literally was in tears over losing. The local animal rescue league absolutely refusing to take the cat resulted in my having to abandon him. Grillo pulled a full Blair by charging me for the couple of days that my cat had stayed with him. I had been a profitable client for years, and I doubt that keeping the cat cost Grillo more than a little food. I may even have sent some food with him. I considered refusing to pay and just walk away but wanted my other cat to continue being a client because the underlying care had been good. All of this concluded with a horrible experience when I was moving 90 minutes away. I boarded my cat with Newbury a few days before my move. My partner was going to pick him up on the day of the move to drive him to our new home. I paid for the stay when I dropped off my cat. I made it clear that I was doing so so that my partner would not need to pay when he came for the cat. I further paid what I thought was an unduly high amount to sedate my cat the morning of the move both to reduce the stress in him and so my partner would not have to deal with constant caterwauling on the drive to the new house. My partner called me from his cell while I was in the middle of the two teams of movers incessantly asking me where stuff went despite it being clear. (I found a box of shirts clearly labelled "bedroom" in my basement closet several months after the move.) My partner told me that Newbury receptionist kept demanding the boarding fee thst I already had paid. She acknowledged thst I had paid the fee after 15 minutes of arguing. My partner also told me that Newbury had forgotten to sedate the cat and only did so when my partner arrived. That was too late and my cat was too worked up about being put in the carrier and driven (not to mention moving to a new house) to do any good. Getting Grillo to subsequently discuss this was like pulling teeth. He shrugged off the demand for the boarding fee and asserted that I had received the sedation for which I had paid. He refused my request for a refund for the sedation even when I noted that it was worthless and would have been a nice gesture regarding the demand for the boarding fee. I will be moving back to the area but will not returning to Newbury. I am sure that they would not want me back after this. It is a clear case of taking the bad.

Updated 11/13/18. I think they have stepped up their front desk staff in the last couple of years…read more All of the staff I dealt with in the past are now gone and those I now deal with are compassionate, personable and on their game. I want to call out one employee, Lois, who I have had the pleasure of dealing with on multiple occasions regarding my dogs' issue with Lyme disease and some of the negative side effects it can have. Lois answers phones and also mans the front desk and is extraordinary with regard to attention to detail. She has my MVP vote and is the primary reason I am upgrading my review. She takes the time to understand what issue or concern you may have when you call, she takes actions to consult with the vets on your behalf and she will call you back with feedback you may need to make a decision regarding care or examination. What more can you ask for? P.s. Just found out they have used cat and small pet carriers that have been donated that you can buy with a $10.00 donation. Lois happened to be the person who took my call inquiring about the carriers and took the time to put one aside for me that was just the right fit I needed to hold two cats without me even asking her to do that!

I would give this hospital and staff a 100 negative star review if I could. For your pets safety…read moreand your own well-being find another hospital. I don't want anyone or their pets have to go through what we went through. If I had to choose one word to describe my experience with this hospital, "abhorrent" would still feel inadequate.DO NOT TAKE YOUR PETS HERE. THEY DO NOT TAKE FEEDBACK IN FACT THEY WILL DOUBLE DOWN HOW NOTHING IS THEIR FAULT AND BLAME YOU. DISGUSTING BEHAVIOR. I would not recommend bringing your pets to this hospital. My experience has been incredibly upsetting, and when I raised serious concerns about my pets' care, communication, and follow-up, those concerns were not properly addressed and there was zero accountability from the hospital. My cat Pumpkin passed away under horrible conditions while under their care. What has been especially disappointing is how far my experience felt from the values this hospital and its corporate organization publicly claim to uphold. In my experience, those stated commitments to compassion, communication, trust, and quality care were not reflected in how my concerns or my pets' ongoing needs were handled. Even after asking specific questions about ongoing care for my cats, Lydia and Lilith, I was left without clear answers to several important medical follow-up questions, and I was told to go to another hospital while my cats are in active treatment. Because of the seriousness of my concerns and how this situation has been handled, I am filing formal complaints with the Massachusetts veterinary licensing board and National Veterinary Associates (NVA). Pet owners deserve clear communication, appropriate follow-up, compassion, and accountability when something goes wrong. Unfortunately, that was not my experience here. Please consider all other options prior to choosing this hospital. In my humble opinion the practice should be shut down all together.

My dog was a patient at SRH for 13 years. On the day he died, they refused to see him even though…read morethey were open, sending me to an emergency hospital instead. Then, even though we had communicated about the seriousness of the situation, they never followed up to see how he was. The best I can say is that this was transactional care, and my best companion was not viewed as a patient. Will not take future pets here.

I just had a VERY bad experience at SRH. Totally over…read moremedicated my dog, and concerns expressed to vet tech to vet not relayed. No communication back to me. Very upset.

We too have been going to Rowley Animal Hospital for well over 15 years. Dr Hayes and husband…read moreSteve, Sharon, Emily and everyone we have come across have always been professional, caring and great with our dogs. When our first dog past away, they were as sad we were. Our new 1 year old lab mix, Molly, is being boarded there now. We have never had any concerns of how our dogs have been cared for and treated. Kevin and Patty Moran

Dr. DiBoot met my 12-year-old rescue pup, prescribed a medication for Mason's noted difficulty with…read morehis leg and she was thorough and kind and listened to my concerns. I would definitely recommend Rowley Animal Hospital.

The reviews I've read here are years old. Check the dates when making your decision about coming…read morehere. I've been coming here for years and have always been met with 100% professionalism. The staff are always warm & friendly with me and my cats. They offer me options with their care, know that I am financially challenged and work with me around issues that come up in my cats life. You can always tell when people genuinely love animals and want to care for them. I wouldn't even THINK about going anywhere else. (My cats would disown me if I did!). Lol

A brief story about a beagle named Buster,…read more He was adopted in New York when he was "four" (read: 10) years old. He was then to be left with his grandparents and uncle who lived nearby due to his owner's recent and unique career obligations. Never had any of these three individuals cared for a dog in their lives. So we looked for nearby vets and found this little pink mess of a building on the Saugus highway. Over the next 5 years, while we had our medical ups and downs, we were always given the best of care by each and every individual at this facility. Every vet and technician we dealt with showed genuine concern, even when we made the same follies most new animal (and human) parents fall into: overreactions, anxieties, and downright fear. Fast forward to the winter of 2020 (amid a pandemic, maybe you heard about it on the news) and Buster came down with serious breathing issues. Despite it being near closing, we were told to bring Buster immediately and our doctor and numerous techs stayed late trying to render a diagnosis. Unfortunately, this was beyond their technological capabilities and we were directed to the Woburn Animal Hospital (another fine facility). Thanks to their lack of ego and abundance of concern we were able to transfer him quickly and determine Buster had a growth in his throat, and was expected to pass that summer. We as a family made peace with this and hoped for the best and prepared for the worst. Thanks to the medical expertise, the care, the concern, and the proper medication prescription of the medical experts at this hospital, Buster lived another 3 healthy and happy years, being recently put down out of mercy (his breathing inevitably got worse, nothing could be done) at the ripe old age of 18. Buster would not have made it that long, as the happy and healthy pup he was without the people working this facility. If that story did nothing for you, allow me to address some of you negative reviewers. An animal hospital in Lynn recently closed. Guess where those tens of thousands of animals need to go? The 3 facilities in a ~10 mile radius. These people are working as hard as they can, trying to satisfy that unprecedented demand, I can assure you. If you take your pet to this facility, they will live longer, they will live better, and they will be happier. Thank you for reading.

I own a German Shepherd and have been taking her to Boxford Animal Hospital for years. She is very…read morewell trained but was considered aggressive by other vets I went to. I am so happy I found BAH! The Dr. and the girls at BAH treat her with such great kindness and bend over backwards to make her comfortable. They seem to love all dogs... big and small! I wouldn't take her anywhere else!

I am writing this with an extremely heavy heart in the hope that it saves another family from…read moreexperiencing the devastating loss we went through. We tragically lost our puppy due to what we believe was critical oversight and a failure of care at Boxford Animal Hospital. Our puppy ingested a foreign object and was showing multiple clear, classic signs of an intestinal blockage. Despite bringing him into the clinic several times as well as multiple phone calls raising our concerns, the veterinary team completely missed several key indications of a foreign body in his abdomen. Because the obstruction was not caught or diagnosed in time, our puppy's condition deteriorated, and he ultimately passed away. To make matters immeasurably worse, the practice's conduct following his death was objectionable. During multiple follow-up phone calls, the staff was condescending, showed very little sympathy for our grief, and even attempted to shift the blame onto us as owners rather than addressing their own diagnostic failures.

Our cats are WVG vet-erans (8 years!).They love the convenient new location in Woburn location,…read morethey love the intake staff, they love the examining room, and they especially love their doctor, Elizabeth Rising. They're also quite pleased with the senior discount. Highly recommended!!!

They literally never have appointments and just tell you to go to the hospital in Woburn. They'll…read moretell to to email doc a picture of injury and then they don't respond. I don't even bother with this place anymore and I never go to the hospital in Woburn. I go to Blue Pearl in Waltham and they are wonderful and charge less then the Woburn hospital and have much shorter wait times Def find a different vet. And not that it matters but the parking at the office is also terrible.