Excellent customer service and my fraidy cat gets treated well. The team is very good. They even…read morehelp me to calm down after bringing my CAT in

Everyone here is awesome (especially the front desk staff!) They all treat my pets as if they were…read moretheir own and they are extremely accommodating.

Rocco has been going to Methuen Vet since he was a puppy! They have been taking care of my…read moreprecious Pom for going on 10 years now- I finally got him in for a teeth cleaning- I was so nervous but they made me confident he would be fine and I'm happy to say his teeth are sparkling white!!! To the vet techs, front desk and Dr. Kane THANK YOU

if you are looking for honest, down to earth and friendly care, this is the place to go. I have…read morehad the best care with all of my pets and wouldn't go anyplace else. Their compassion and care for my pets have been wonderful.

Carr Islsnd staff is so phenomenal! Caring, compassionate and reasonably priced! Also, they never…read moredo unnecessary tests and take advantage of you. My daughter won't take her dogs anywhere else! Keep up the great work!

My husband and I took our 25 year old cat, Dufus to the Carr Animal Hospital. We had to put our…read moreDufie down ( lwasn't eating or pooping and it was time). The staff at Carr was so compassionate, caring and kind... we couldn't thank them fast enough! UNTIL, we got a sympathy card signed by the whole team. I hope they can help us find another kitty

Place sucks. Upsell, upsell. Money, money. You cant afford…read moreto take care of your pets properly because of cost. Needed to euthanize my 20 year old cat recently. Im 71 on fixed income. Told them i could pay in 10 days when got my check. 470. Was told no. Meanwhile cat is suffering. The didn't care. Vets constantly rotating in and outa there. Never same dr twice. They should be ashamed of themselves. Money grab, no humanity.

***UPDATE*** Got a…read morecall from the Vet this morning. Apparently she has been out of the office and just saw a message to call me. I appreciate the call and going over some of the results. More results are pending and I hope I get informed and reached out to. I do not like having to leave this review up with one star, as the people at this place seem very kind. But there is a disconnect between relaying information to me, especially when told I would be notified. Waiting and waiting multiple times for no call back, no email, no nothing is a horrible and dark place to live in your own mind. Then watching your cat repeatedly vomit then look up at you with big gold eyes makes you feel like An Absolute Failure. Reaching out with any information about delays, waiting a few more days, any news would certainly go a long way. ***End of Update*** You Won't Get Answers Here. Brought my 6 year old cat here through a recommendation as he was diagnosed with a heart murmur and a history of vomiting and prior vet did not seem concerned as his weight was relatively stable. Vet said he was slightly overweight by 2lbs. The vet here, Dr. Kara Radzinski did seem concerned about the frequent vomiting, and ordered a blood test, ekg, and ultrasound with a GI panel if necessary. The blood test was done first as the results would be soon. Waited to hear back. No answer. Waited another day. No answer. Had to request the blood test myself by calling the office. Got the results and tried to read them myself. No word from MVAH until later where I received an email from the vet apologizing saying their lab delayed posting the results to her. Ok. Understandable. Did the ultrasound a couple weeks later. Was told I would receive results in a few days. Waited. And waited. Finally a week later requested the ultrasound through their portal Otto. Got it right away. WTH? I've been so nervous waiting patiently for any word, and the ONLY emails I received were from MVAH telling me to purchase their merchandise, 'Email exclusive | 48-HOUR SALE!' and 'Last chance to receive your sitewide code!'. No call to help explain what I'm looking at. The only time I received a call was to pick up my cat after his ultrasound, and they recommended I add the GI panel ($580) and fecal testing ($113.68) as well. I did. Because I'm scared and want my cat to be well. I then requested thru MVAH portal Otto for the GI panel. No word. Not surprised. Called the office directly and asked for test results. Was told they weren't ready. I asked to not fall through the cracks and get some help as I'm over a couple thousand dollars in at this point and would like some help. Front Desk was very nice, but still no call from the Vet. Haven't turned in his stool sample as my faith in this place is gone. Thankfully I never ordered the EKG here, I wouldn't know how to read that even with help from Google. Everytime my cat vomits I get upset at MVAH all over again. They got their money. I have test results I have to ask for, then google to understand. DO NOT COME HERE. You are your pets safety net, they depend on you as their voice. You won't get answers here. You are just a Big Dumb Piggy Bank at the MVAH. Oh, they didn't even call me the day before his ultrasound. I finally called at 4pm the day before his procedure to answer questions I had. The picture is of his bloody nipples. He was returned to me like this. No mention they nicked two of his nipples and he was bleeding. They were bloody, then pus-y, then finally scabbed over. I made sure to keep my eye on them and cleaned them with hypochlorous acid (which is what Vetericyn Plus is). tl:dr Run from this place while you can.

I have been bringing my dogs to this veterinary clinic for over five years and have spent thousands…read moreof dollars annually on their care. Because of that long-standing relationship, I was very disappointed with my most recent experience. I had purchased a package plan for $175 that included a fecal test for my dogs. Unfortunately, I brought in the fecal sample one day later than expected. Despite the plan already being paid for, I was informed that I would need to pay an additional $90 to complete the test. After years of being a loyal client and consistently trusting this clinic with my pets' care, this response was very discouraging. The issue is less about the amount of money and more about the principle of how a long-term customer was treated over a $90 charge. Unfortunately, this experience has led me to reconsider continuing my relationship with this clinic, and based on this situation, I cannot recommend this veterinary practice.

I am absolutely disgusted with this practice. It was great when Dr. George was there. I have been a…read moreclient there since 2013 and now being ghosted as they are closed for the month but their websites said taking calls, emails and texts. I have am running out of medication for my dog who has arthritis in both back legs and sent an email a week ago saying it would take 23-48 hrs. Several calls and emails later....no response. I went there. Closed! Communication goes a long way. I get there are bumps and issues that arise but communicate with your clients! I will NOT be returning! SHAMEFUL!

The contrast between the consistently exceptional service at my vet including yesterday in my…read morecurrent area and my horrific experiences at Newburyport Animal Hospital years ago has promoted to speak out about the PTSD at the latter. I only am writing this review so many years later because the website shows that Dr. Grillo still owns and operates the place.There is nothing to indicate that things have changed. My first experiences at Newbury were awesome on every level. I attribute the change to the large expansion a few years later. My perspective ties to my partner and I regularly joking about one of the "Facts of Life" stars calling a co-star a "greedy b----" when the covert effort of the latter to make a side deal tanked a reboot that otherwise would have been a sure thing. I had been happy with the care that I had been receiving and thought that Dr. Grillo and I had been on friendly terms. I noted that he both went to the home of my friends to put down their greyhound when the time had come and did not charge them. The story with my cat, who had been a patient for years, began with Grillo initially strongly believing that he was not ill and only discovering the kidney disease when I politely kept pushing the issue. Grillo did apologize. The regular expensive treatment continued for months. Grillo knew that my cat was like my child when he made me bring him in when the time came. He also was not very compassionate and charged me. The next incident came a few years later. A previously awesome cat sitter had traumatized my cats (including bringing a black lab contrary to my request to not do so and a completely unknown infant) into my house while sitting for 10 days. One of my two cats increasingly became aggressive despite my continuing to be as loving to him as I always had been. He eventually became feral, and I only got him out of my house by finding a wildlife expert willing to there and capture him. He refused the money that I repeatedly offered him. I had the expert bring my cat to Newbury as the next step. Grillo told me that the cat was well-behaved there and totally discounted my experience as well as my trauma regarding the whole manner. He was very judgmental regarding my refusal to both risk bringing that greatly loved cat back in my house and facing having to again find someone to capture him if he went nuts again as I was certain that he would. Despite Grillo knowing for years that I was a loving pawrent who had spent thousands during the extended illness of my first cat, he strongly implied that I had been abusing the cat that I literally was in tears over losing. The local animal rescue league absolutely refusing to take the cat resulted in my having to abandon him. Grillo pulled a full Blair by charging me for the couple of days that my cat had stayed with him. I had been a profitable client for years, and I doubt that keeping the cat cost Grillo more than a little food. I may even have sent some food with him. I considered refusing to pay and just walk away but wanted my other cat to continue being a client because the underlying care had been good. All of this concluded with a horrible experience when I was moving 90 minutes away. I boarded my cat with Newbury a few days before my move. My partner was going to pick him up on the day of the move to drive him to our new home. I paid for the stay when I dropped off my cat. I made it clear that I was doing so so that my partner would not need to pay when he came for the cat. I further paid what I thought was an unduly high amount to sedate my cat the morning of the move both to reduce the stress in him and so my partner would not have to deal with constant caterwauling on the drive to the new house. My partner called me from his cell while I was in the middle of the two teams of movers incessantly asking me where stuff went despite it being clear. (I found a box of shirts clearly labelled "bedroom" in my basement closet several months after the move.) My partner told me that Newbury receptionist kept demanding the boarding fee thst I already had paid. She acknowledged thst I had paid the fee after 15 minutes of arguing. My partner also told me that Newbury had forgotten to sedate the cat and only did so when my partner arrived. That was too late and my cat was too worked up about being put in the carrier and driven (not to mention moving to a new house) to do any good. Getting Grillo to subsequently discuss this was like pulling teeth. He shrugged off the demand for the boarding fee and asserted that I had received the sedation for which I had paid. He refused my request for a refund for the sedation even when I noted that it was worthless and would have been a nice gesture regarding the demand for the boarding fee. I will be moving back to the area but will not returning to Newbury. I am sure that they would not want me back after this. It is a clear case of taking the bad.

Soon after we established our kitten as a new patient at Newbury Animal Hospital, they discovered…read morethat he had ringworm! Although we have been lifelong cat owners, we have never dealt with such a daunting health issue. As soon as we met with Dr. Grillo and his staff, we knew we were in the very best care. They helped us every single step of the way, including medical boarding over the holidays, where our cat was treated like family. They are transparent about the costs of services and communicate all aspects of a care plan. The office has a positive and welcoming atmosphere, and the staff is always genuinely excited to see us and our cat. The staff is also incredibly helpful in answering questions over the phone. I am forever grateful for Newbury Animal Hospital's kindness, compassion, and expertise. We are so lucky to be in their care!

It is always important to interview any veterinarian and ask around for peoples' experiences…read morebecause my experience will be different than others based on several factors. We were regular customers of Bassler Veterinary Hospital for several years, beginning with when the doctor was on Bridge Road. When the doctor moved to the new building, it seemed as if the prices increased. We later found out that the doctor was including a training fee, meaning the additional fee was to continue to send her staff to training in the field. I can appreciate that and appreciate seeing all the certificates on the wall. At least it is assurance for you knowing her staff continue their education in the field. I can't tell you how many times I have been to other vets and they can't draw blood correctly. The staff here can do it flawlessly. We had our differences when the doctor moved to this location and it has been a few years since we have been to this doctor. The business is thriving in the area, so Dr. Bassler is doing something right. We would like to come back at some point to test the waters again, in the event there was some unfortunate experience with her and us at the beginning. I can say that Dr. Bassler does care about your pets. If you think prices are high, just shop around and ask around. Also consider pet insurance. We have Nationwide (VPI) Pet Insurance Superior and always recommend it. Be sure to ask the doctor and staff to explain all charges and ask questions all the time if you don't feel you are being informed. Prices can be expensive if you don't ask. The staff here are very friendly, educated, and caring. Dr. Bassler offers a general practice for your pet including dental services, in a new and clean facility. Dr. Bassler is a friendly and caring veterinarian who will absolutely care for your pets.

The last 14 months were difficult for our family because our longtime rescue dogs aged 14 and 15…read moreyears had end of life events. One of our shepherd lab mix had an end of life stroke (Dec '24) and the other shepherd hound mix had a debilitating cancer and lost key functions. (Feb '25). We were supported in our final decisions by the team at Bassler including Dr. Bassler herself. For anyone who has been through it, it is difficult to lose a part of your family. That said, I'd recommend Bassler. They are compassionate explaining the process. They have a dedicated room. They have a facility they work with for options and cremation, urns etc. Cost is around 300 for the procedure at the hospital and another 300 if you want to have the 3rd party do the arrangements for you. We did the free items they offered without additional cost. A basic box for ashes and paw print. You can spend a lot more if you choose for name plates and urns etc. For awareness, the Bassler group were very supportive and accommodating but they are not a 24 hour facility so plan accordingly. A few days later, we received a nice handwritten card from Dr Bassler that was signed by the whole staff who worked that day. None of it is easy or ok but Dr Bassler did the best for us in a difficult time. Obviously we stand by them as we used them twice. Best of luck.

Dr. DiBoot met my 12-year-old rescue pup, prescribed a medication for Mason's noted difficulty with…read morehis leg and she was thorough and kind and listened to my concerns. I would definitely recommend Rowley Animal Hospital.

Thank goodness to the wonderful people at Rowley Animal Hospital! We brought in 3 newborn squirrels…read morethat had fallen off our roof and were badly injured - the vets and receptionist were very kind and have nursed them back to health. We're so grateful to these kind souls doing this wonderful work!