Good afternoon.
Easter Brunch Sunday is a busy time!
I'll start off by saying, we have had great service and food in the past. We really enjoyed our visits.
Here's the skinny:
One month ago I made reservations for five. This morning I had to change the number for the reservation due to family illness. Myself and my significant other decided to keep the reservation for two. Our reservation was changed from 11:15 a.m. to 11:30 a.m. This wasn't a big deal to us. We understood the possibilities.
At 11:19 a.m. we arrived in plenty of time before our respective reservation time at 11:30 a.m. The gal at the front desk stated that it would be a little time before our table would be ready due to a previous reservation was still at our soon to be table. We decided to grab a drink while waiting at the bar. At 11:31a.m. I walked up to ask when our table would be ready. The gal stated that the table would be ready in a few minutes. Okay, perfect. Well, 6 people showed up between 11:31 a.m. and 11:39 a.m. All 6 people were sat immediately. I then overheard the conversation of the gal at the desk and a waitress who sat 2 couples of the 6 people before us. She stated, "oops! I sat the wrong two people, oh well." I said to myself, hmmm. Interesting. At 11:42 a.m. we were shown our seats. Okay, no apologies by the gal at the desk. I moved on.
Food time!
Food looked amazing, except both dishes, poached eggs and an egg dish were not properly cooked. The egg dish was without a doubt, undercooked. The egg dish was asked to be sent back. The poached eggs were not asked to go back. I had no problem with eating cold, not properly cooked poached eggs. They're poached, what could go wrong?
Service.
Our bar tender was great! She was receptive to our needs and made great drinks! Our waitress was okay, nothing but average. She checked on us three times and a fourth time with the bill.
This is what really upset me! After paying for our bill, the gal at the desk walked up to our table stating, "We are more than welcome to stay and continue our Easter brunch at the bar, but she needed to turn our table for the next reservation." I looked at my watch. It was 12:31 p.m.. WOW!!! I was a little thrown back, surprised by the audacity of being asked to leave.
This was not our fault that the previous diners were leaving late nor that the waitress sat other guests before us at our 11:30 a.m. reservation and that the food was undercooked and not done that suddenly WE had to leave our table?!?!?!
WOW! I'm not sure how the owners are with treating their customers would feel.
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