I received a call from a female staff member regarding the placement of our travel trailer. It was brought to my attention that our trailer, which was parked at site 109, needed to be moved to site 108. I explained to the staff member that my bf, who was responsible for the trailer, was working 45 minutes away and would be unable to move it until later that evening after work.
Despite my explanation, the staff member was rude and unaccommodating, insisting that the trailer be moved immediately or face being towed. I proposed the option of allowing the new guests to take our site since it was adjacent to theirs, and my bf would relocate the trailer upon his return later that day. However, my suggestion was met with further hostility with the staff member yelling at me that our trailer will be towed if we did not relocate immediately!
I inquired as to why there was no communication regarding the placement of the trailer during the check-in process when he initially parked the trailer, nor on Thursday evening, or on Friday evening thereafter while he was present. Nor did any staff call me to alert us of the misplacement on previous days. This lack of prior notification meant that the issue could have been addressed at a more convenient time, avoiding any disruption to our business operations. However, the response I received was the staff member screaming threats to immediately tow the trailer.
Ultimately, due to the unreasonable demands and disrespectful behavior exhibited by the staff, my bf was forced to interrupt his workday, costing our small company $875 in earnings. When my bf arrived to move the trailer, the new guests apologized to him saying they never asked for it to be done right away and they were sorry he left work. Why was the staff so utterly disgusting to us?! They refused to provide a refund for the nights we did not stay.
The staff do not manage loud guests at night.
The phones are not covered by staff most hours of the day or night. We called 3 times looking for help to reschedule our reservations before we got a return call. We called 6 times trying to get check in details before our arrival, with no answer ever and no return calls.
There is no way to check in if you happen to arrive later than the staff decide to stay and gates are all locked. The website, reservation agreement, and voicemail do not have what hours the staff are present. There is no description of gates closing at a certain time either. read more