--- ZERO Stars - Deception - Dishonesty - Lack of Professionalism
On July 28, 2021, Aldin Nusinovic at North Shore Auto Rebuilders took pictures of my car and provided an estimate for $3255.23, and over the next few days I called to discuss the estimate with Aldin; during our discussion he mentioned that I would also have to pay more than my deductible once my insurance company make their payment. However, once I talked to an insurance adjuster through my insurance company I was told that the estimate from Aldin was not only extremely above industry standards but North Shore Auto Rebuilders were charging for repairs that did not need to be completed and also adding additional hours for labor that was not needed. After discussing this with Aldin, he immediately became defensive and said negative things about my insurance company and even mentioned that his family has had the same insurance company for over 25 years, which he has been trying to get them to switch to another insurance company.
After this discussion I was not comfortable doing business with Aldin or North Shore Auto Rebuilders. I decided to research several other body shops and talk to my insurance adjuster again. I went to another body shop on August 9, 2021 for an estimate and it was determined that the estimate of $3255.23 and the amount above my deductible provided by North Shore Auto Rebuilders was not only outrageous, but deceiving.
I am beyond thankful to the other auto body repair shop for their honesty and expertise. They were not only genuine, but were able to figure out what was needed without overcharging me. This body shop did an amazing job and because of their honesty and knowledge, my car looks stunning.
North Shore Auto Rebuilders and Aldin should be ashamed of trying to deceive me. I am so happy that I did not do business with them and would NOT recommend North Shore Auto Rebuilders to anyone.
Also, I'm not sure why, but on August 22, 2021, I received a survey request from "SCI Customer Satisfactory" asking me to rate the collision repair service I received at North Shore Auto Rebuilders even though I did not receive any repair service from North Shore Auto Rebuilders . Below is the survey request I reviewed.
"Thank you for choosing North Shore Auto Rebuilders to complete the collision repair work on your 2020 Mercedes-Benz C-class. We hope that your experience with the staff at North Shore Auto Rebuilders was truly enjoyable. We are committed to providing you with excellent customer service and vehicle repair quality. To maintain our high standards, we hope you will take a moment to share information about your recent visit by answering a 7 question survey. Your thoughts and opinions are very important to us. The information you provide will be used by North Shore Auto Rebuilders to improve our products and services."
Unfortunately, my experience with Aldin and North Shore Auto Rebuilders was NOT positive and I am extremely happy I didn't choose this company to do business with. read more