Unfortunately, our experience with North Jersey Pro Builders was disappointing to say the least. We hired them to do an add-a-level project. The initial design phase before we signed the contract and made the initial payment went extremely well. However, problems started after we have made the first payment and signed the contract. It took NJPB six months to secure the building permit with the town. Kieth blamed it on the town bureaucrats and because we have never delt with them it seemed plausible to us. Now that we've dealt with the town ourselves, we've come to know that he lied. Come to think of it, not a single phase of the job moved foreword without us chasing them for weeks and sometimes months. Throughout the entire project, Kieth has tried to squeeze us for time and money as much he could get away with. He engaged in unethical and deceptive sales and business practices by playing with contract terms, change orders and invoices. The details are far too complicated to describe here. Two years after we've signed the contract the second floor work was completed and we've asked Kieth to facilitate the final inspections and close the permit. His assistant Cassidy sent us an e-mail that inspections were being scheduled. However, two weeks later we were contacted by the town to be notified that we're being penalized because no inspections have been scheduled and we're occupying the house without the certificate of occupancy. We tried contacting NJPB but they were not responding. We were forced to schedule and complete the inspection process on our own. After we have completed the inspections, closed the permit and paid what we thought was last invoice to NJBP, Kieth has re-appeared to send us an unexpected "final accounting" invoice for 20k. We disagreed with the validity of this invoice, contacted a lawyer and refused to pay it. Just recently we learned the true purpose of this last invoice. Apparently, NJBP didn't pay the HVAC subcontractor who did work on our project a year ago. The subcontractor is now suing NJBP for 20k exactly. We come to know this because our address was listed on the court docket by mistake. We now know that not only Keith didn't pay the HVAC guys at the time, he also overcharged us for that same work. Before we found this out, we were not planning to write a negative review. After all, even though it took two years, the actual work was eventually completed. However, now that we can see such a concrete and provable instance of him lying and cheating, we feel that we're obligated to warn others away. I must add that I feel a little bad writing this negative review because the work crew who works for Keith was actually ok. I think they deserve a better boss. read more
