Currently laying down in the chair. My appointment was at 3 pm and it is now 5:42 and they have…read moreonly numbed my mouth. No procedure started. I'm here for fillings and a teeth cleaning and nothing. I'm sure I'll be here for about another hour. This is the WORST dentist office! I don't think I've ever taken so long at a dentist office. I'm unable to leave now because my mouth is numbed and I've been charged. I don't think they space enough time in between patients. The staff has been very nice but I've been left in a cold exam room for hours. Word dentist experience and I will most definitely not be returning.

This is by far the worst establishment I have ever come by. I brought my son here at rodeo dental…read moreon 1960w In hopes of getting him braces . At his first appointment we checked in and waited 55 min before going up to ask how much longer till we got called back . While waiting I saw three employees walk to the Kroger mear by giggling and laughing while we were still waiting . Once I went up and asked what was going on you could tell they had completely forgot about my son . My guess is because he was on the ortho schedule and they only pay attention to the dental schedule . They never apologized or nothing for the wait . We then had to schedule another appt 2 weeks out for the braces consult which was a waste of time because they neglected to tell us that they were supposed to order a spacer from the lab prior to putting on his braces . I still payed the $300 dollar deposit hoping these were gonna be the only set backs . Fast forward 3 weeks later my mom takes my son since I can't go due to work and they ask for a $105 payment . My mom being savy asked if we was actually gonna get something done today and to our disappointment the spacer hadn't come in . At this point we are all livid . My son missed school, mom wasted her time , I'm out $300 and all they can say is that they understand why I'm upset . What I don't understand is why they didn't check on the delivery of his spacer . She said she would call me back once she found out the eta of the spacer and we would go from there . I waited 3 hours and didn't get a call . I called the office my self and demanded they transfer me to front desk . She answered and said oh the lab never got the scans so it will be another 3 weeks . Obviously at that point I'm beyond upset . I demand my money back but decide to go in person to demand accountability from rodeo dental . Please don't waste your time , money, and energy on such an unprofessional establishment . You've been warned.

Since the beginning of the year, I was supposed to have my wisdom teeth removed. I asked several…read moretimes if a nurse would be present during the procedure since I was going to be put to sleep. Out of nowhere, they canceled my appointment and never called me back to reschedule. Yesterday, I went in for a cleaning and also mentioned that I wanted my wire removed. Just like in other reviews, the staff seemed to be in a rush. The dentist briefly spoke with me, then got up and called the hygienist. The hygienist who came in was extremely rough -- I've never had to stop anyone during a cleaning before, but with her, I had to tell her to stop. She never once asked if I was okay and seemed to be rushing through everything. In the process, she even cut my lip. When I told her she was being too rough and mentioned that my previous hygienist wasn't like that, she told me they had fired the previous one. Later, I asked one of the front desk staff, who told me that the previous hygienist had actually left to work somewhere else -- meaning the one who cleaned my teeth lied to my face simply because I complained. She also tried to rush me out right after the cleaning, but I stopped to ask about my wire. It felt like the dentists were more focused on chatting and having fun, removing their pimples than focusing on their patients. They eventually told me to go back to my room and wait, but honestly, couldn't the dentist have removed the wire before the cleaning?

I have been coming to this location for over 5 years now, and like it very much…read more All of the staff is friendly- from the front desk employees to the hygienists and dentists. They are great at explaining everything from your cost to recommendations for any procedures or preventative at home measures. They can even fit you in for any kind of emergency! I also like that they seem very organized and don't just have a temp answering the phone for someone else to call you back or put you on hold a lot. Every time someone answers the phone or responds to you, they look for a solution right away or direct you to someone that can answer your questions! I will keep coming to this place for all my dental needs. If you are looking for a new dental place, you should come here too!

Excellent dentistry and great pricing! They also stand behind their work. Very knowledgeable and…read moreprofessional staff. Our family dentist!

Great care and super friendly staff. Excellent doctor who really knows his stuff!!! Been going…read morethere for several years now, revel 40 minutes to get there because they are THAT good.

I've gone here for years. Always liked coming here. Front desk and docs are always nice and…read moreprofessional. My last appointment, I called them 10minutes before my appointment saying I'm running late and will be there 28minutes late. I have an unpredictable schedule and they know it. They had alotted 2.5hrs for my appointment. So despite my calling ahead, they said they had to reschedule. I cancelled my appointment and never went back. If you're alotting 2.5hrs and not let me come in late, so what do you do for that 2hrs that was my appointment. Do nothing??? Disappointed and never went back.

Great costumer service! Super clean. They have a spot for kids to play! Good music while you're…read morewaiting. Overall good experience definitely coming here again!

My daughter had a cracked tooth. We went to a different dentist office first and he made me feel…read morecrazy and tried to convince me I was wrong. We ended up here at Cool Dental. They looked at the same X-rays from the previous dentist we had gone to and they immediately knew it was cracked and got us scheduled quickly. I was so thankful because she was in pain. Ms. Debby is the only name I remember and she was sweet and made us feel at home. The receptionist was very polite and hard working. The dentist was AMAZING. The morning of my daughters dental surgery was a long morning. After the oral sedation and the laughing gas my daughter freaked out. She couldn't stop crying as she had never had any kind of dental surgery or any other kind of surgery so it was scary to her. I was comforting her and trying to sooth her and nothing would calm her down. When it was time to start the dentist was so sweet and patient. He sat with us talking to her, letting her know she was going to be okay until he talked her into a calm state. It took at least 10 solid minutes for him to calm her down. He never got annoyed with the crying sobbing child in his chair. He comforted her and went above and beyond to help her feel safe, calm and at ease. When I thanked him for being friendly and patient with my daughter he said it was no problem he loves what he does. Every member of the staff we met was very nice and professional. They did their best to save us money and at the end of the day we did end up saving money.

I did a review a few years ago. My service was good then just in a dispute with the office staff!…read more People are VERY NICE here and manner-able!!!! Dr. Delosantos was very nice and informed me of what she was doing and what needed to be done!!!!!!! I'll be back!!! Sometimes you have to give people a second chance!!!!!

Everyone was very friendly, remembered my name. The…read moreexperience was very positive. It was doing the Covid the ending of it, and I felt the office was very clean and they did a great job of making me feel calm.

I had a cracked tooth that had to be removed. They got me in real quick and the drs were very nice…read morebut I had to pay half the total fee, $900plus with insurance, before my appointment. Then they scheduled me for a follow-up a few months later. I called and canceled that appt as I was going out of town. As soon as I hung up I was sent a notice of my next appt - that I did not book. I called to cancel and it took several minutes of her trying to get me to rebook and explain the automatic new appointment. From the moment I walked back to the chair they were trying to sell me on different services. Not what I expect from a dental office.

The best dentist I've ever been to! From the front desk to the dental assistants, to the dentist I…read morewas 100% pleased. They were able to get me an appointment at the last minute and made my visit very welcoming. Each person has such a great spirt and positive energy that makes you feel important. You're NOT just another patient to them. Dr. Brymer is so kind and really wants to make his patients happy. He did an extraction and it went very smooth. He removed a tooth that a previous dentist left a tool inside of the root. We were actually all laughing while he was removing my tooth lol. Despite me having a stubborn tooth everything went well. I used to go to Element Dental but I have now found me a new dental home! I am now a part of the family :-)

Dr. Brymer and staff are Superior. 5 stars are not enough. Please note the only one star rating on…read morehere is from "Brittani S." on 3/31/2022, who admitted that her husband's insurance was "out-of-network" and received a large bill. Everyone but Brittani knows that it is the patient's responsibility to determine if they are going to an in-network provider, so she is the party at fault, not Cypresswood Dental.

Dr. G is awesome! His office has a calm soothing atmosphere, and his amiable disposition would…read moremake the most nervous patient feel comfortable. With 20 years of experience comes a lot of wisdom about how to make people feel confident and at ease. I started going to him when I was in middle school (1989), so I know he's good with kids. His office staff is friendly, helpful, and experienced as well. They always remember little details about me and my family and seem to really care about us. Don't even worry about pain here. He's really careful and gentle with your mouth. Even in complex procedures, I felt no pain. Somehow, even when he gives you the shot it doesn't hurt. How is that possible?! Dr. G does excellent cosmetic dentistry. The front of one of my teeth chipped off, and he fixed it so well that my next dentist and hygienist were really surprised when they saw the x-ray and realized that tooth had been repaired! Though his prices sometimes exceeded what my insurance considered reasonable and customary, he was worth every penny.

Dr. G and his staff were awesome! It was my first appointment in years and my last experience at…read morethe dentist was not a good one. They did a great job at making me feel at ease, and also gave me confidence in them to do the work that I need done properly. His office was very clean and super efficient. I would highly recommend his office to anyone looking for a great dentist.

I have been going to this group for over 15 years. It is always a. Wry professional office and…read morenever had any issues with extensive dental work.

I saw Dr. Jack Stephens in the Spring office over 1.5 years ago for my lower back crowns, which…read morecame off. Had those for some time and thought I needed a professional to tell me if I need them replaced. (note, I am extremely scared of dentists due to improper care in the past) NOTE: I paid $10.000 for the horrible service that I am trying to be brief about on here. $5.000 for my permanent retainers. He came up with a plan that my crowns needed to be replaced. I had permanent retainers placed by my Orthodontist years ago to keep my lower front teeth in place, and I paid $5,000 for those. He took it upon himself to remove my permanent retainers, told me that my teeth would not move, I am 57, of course, they will move. He half extracted one of my lower front teeth in the process, very painful. I cannot bite into anything; my lifestyle/food habits have changed due to the half extraction/cannot bite into any foods. I kept going back and forth throughout that time while he tried to come up with a plan for my 4 front teeth. He said for me to come into his office on 6/2/2025, which I did to discuss the bridge he said was the only plan he had that could fix what he messed up. We have been on the phone multiple times trying to come up with a solution for the mess he created with my 4 lower front teeth. On 6/2/2025, he dismissed me and said I was not his patient anymore, and said he was sorry for the mess he created. He had planned the dismissal and did not want me in his office anymore. He took my 10.000 andmade my teeth worse. He said I am not to come into his office anymore. Got a call from his office manager on 6/5/2025, stating I will not get a refund/no work to be done to fix my teeth/not to call or come into the office again... I am at a loss as to what my next move is because Dr. Stephens is the person who created the mess with my teeth, took my permanent retainers out without my permission, took my money, and refused to fix my teeth or see me again due to me being 'unhappy,' he stated... Dr. Stephens has his eyes set on money/financial gains, not on helping patients. Steals your money and does not treat the patient/me and then discards his patients after taking their finances...

Beautiful smiles and welcoming faces. The front desk was extremely nice, after getting me checked…read morein the staff in the back stepped it up a notch with the conversations and laughter, really makes it not feel like an appointment for your health. The type of care I received today was a cleaning and they did a fantastic job, as well as the mold for my whitening trays. Will definitely be coming back! Happy Yelping

would rate 0 star if i could, mangement suxks and is rude. i've called every damn month for the…read morepast 3 months to get my membership cancelled and they keep saying they cancelled it, but they really haven't and i keep getting charged every month and they refuse to reinburse. they are scammers and terrible dentists. DO NOT GO HERE THEY ARE TERRIBLE.