Ever since Ken Stanton was acquired by Private Equity-owned Music & Arts, customer service has…read moreplummeted. I recently needed to change my billing information as I got a new debit card. However, if you need to make a change to your billing information associated with lessons or music rentals, it cannot be done online, only over the phone. When you call, expect at least a 30-minute wait for "customer service". I finally called the store, and they were able to correct my billing information for lessons but not the rental. Then I had to spend another 30 minutes trying to get the instrument rental billing fixed. I finally just paid off the instrument balance so I wouldn't have to deal with them again. Finally, the way lessons are handled is a complete scam. Prior to the acquisition, if you needed to cancel a lesson in advance, you were not charged. Now you are charged regardless of when you cancel. You can "make up" the lessons, but this is nearly impossible during the summer when multiple weeks of lessons are being missed. The teacher doesn't have the flexibility to do that many make-ups. In short, it is a total scam. We will be looking for a new lesson location.

Came in looking to get my guitar restrung, left discovering that this store has WAY more and staff…read morethat are super knowledgeable. I spent a good amount of time in the Pro Audio keyboard and workstations area. Will be coming back again.

Excellent experience buying a new guitar. Perfect amount of attention and information from the…read moresales person. Low pressure. Just a great experience.

Great selection of Guitars and Outstanding Staff…read more Make a Reservation if you want a Private Sound Room to compare a bunch of different Guitars. Ask as many questions as you need - the Staff will bend over backwards to get the answer for you.

Nothing but a pleasant experience at the Alpharetta location, they offer great lessons for the kids…read moreat fair prices. We have bought plenty of musical instruments from them as well. Rally fair prices too, they also offer payment plans through synchrony credit card.

Had a great instrument purchasing experience here. The person helping us was very knowledgeable and…read moredid a good job adjusting and sending back different options for us to try. Check out took a bit longer than expected but we are happy overall with our experience with music and arts Alpharetta.

My 3 kids go here for Piano and singing lessons. Three great teachers all very different and suited…read moreto their styles with different teaching styles. A year ago I took them there and there was a month free for trial lessons so I took up singing lessons. Something that I have been wanting to do for 30 years. I love it. my 30 minutes of pure bliss every Thursday. The school is very well organised. They are very particular about the teachers. you will find very passionate professional teachers that have been doing this for a long time. The organisation is so good that it makes it one of the most reliable music schools in the area. Teachers won't change ( low turnover) and very well trained. Please take a look at the school and I swear you or your kids will get one of the best music educations here.

Having enjoyed a public holiday performance by singers representing the North Fulton School of…read moreMusic, I called to inquire regarding their program. I learned of their services, available agreement options, and a trial offering program. With this in mind, I scheduled our first "trial" lesson. However, when we arrived, we were to discover that the administrator had neglected to schedule the appointment with the instructor. Worse, that instructor was not accepting students on our preferred day, despite our originally having been informed otherwise. With forgiveness and hope encouraged by the quality of the facility and its popularity, we scheduled an alternative instructor and, for a time, enjoyed lessons as scheduled and of great quality. However, several months later, our instructor chose to pursue other endeavors resulting in our transfer to yet another teacher. We remained committed and continued on. In the coming months, we were to be treated to multiple, same-day cancellations via text from our instructor. "Multiple" representing the majority, of which there were also a handful of others with no more than a day or two of notice. When this occurred, we agreed with our instructor to lengthen subsequent lessons by the time missed due to cancellation. However, there was never a clear accounting provided and management, despite the number of occurrences, chose to never contact us directly. After about six occurrences impacting our weekly lesson within a little over three months, the last without promised response concerning rescheduling received at all, we finally chose to cancel our agreement and provided the required 30-day written notice to do so. Management acknowledged our cancellation, informed us of a pro-rated amount yet to be billed, and offered lessons for other instruments; without expressed concern for cause or further effort to retain. We declined. If...you live within a mile or two of the school, are incredibly flexible with your schedule, have no concern for regularity, and have no need for enhanced services such as web-based student/teacher portals; the North Fulton School of Music may be for you. Alternatively, and unfortunately, you may wish to pursue your lessons via a JoyfulTunes application as we ended up doing. It capably demonstrates as much concern as that which we experienced.

I came in to just look at classical guitars, I left with the George Benson. I've been wanting since…read morecollege. There was no pressure to buy and great assistance.

Bad bad bad. If your system allows a long time customer to pay for an item over 24hrs in advance,…read morethen be told that the customer is clear to come pick up the order "anytime"...only to have the customer drive all the way from Acworth...and present the completed order number to pick up the instrument...to then be informed that the instrument was actually sold the night before???? You need a better system....and no apology, no follow through, just a quick "sorry, it was sold last night" then the associate walked off??? Come on GC, I deserve better than that.

Amazing teachers and wonderful students. Most of the students that go through this program tend to…read moreexcel far in their field! Very inspiring environment.

My family absolutely adores Mrs. Shelby Harris. Not only is she kind and attentive, but her…read moreinstruction is technically sound. Before attending William Pu Music Academy, our daughter played violin well enough, but did not understand music. With Mrs. Harris' instruction, not only is she beginning to understand music, but she feels it in her heart. Mrs.Shelby continues to inspire our daughter to give her absolute best each day and because of her, our daughter has fallen in love with playing the violin. From what I have witnessed, all of the instructors at William Pu, are excellent. If you are serious about your child's development as a musician, this is the perfect place.

Treated my trombone with care, the staff were friendly.read more

I am a piano teacher and I have been shopping at this location for many years. In general I am…read morevery pleased with the service and the selection. The staff is friendly, the shelves are well stocked, and they have a wide variety of music books and materials for piano. Anything they don't have they can order for your or get transferred from another store. It usually arrives within a few days and they are very conscientious about calling to let you know it arrived in the store for pick-up. If there is a specific song you are looking for they will search it online and print it right there in the store for you. They also have many good sales throughout the year. I have recommended the full-size digital pianos to my students and have always been pleased with the quality. Many times you can get full-size digital pianos for $400, which is a great deal for the decent quality. However, keep in mind that the staff works on commission so they will try and sell you the more expensive item. Listen to your music teacher, and get what they recommend, not the sales people. They have material for both ABRSM and NFMC Federated Festival. They are also very supportive of the local music teachers association. On a regular basic they provide hospitality and refreshments for our monthly meetings. Several of my high school students have also worked there over the summer. I like that they are good at hiring temporary summer help. The only thing to be cautious of is renting instruments. I have never rented so I don't have personal experience, but I have heard stories from my students renting instruments for band or orchestra. Make sure you know all the details of the contract you're signing and read all the fine print.

Our 15 yo daughter Tess joined SOR Alpharetta when it first opened over a year ago. It was one of…read morethe best experiences of her life. She was selected to participate in House Band and met incredible, music-loving friends. House Band performed at venues all over Atlanta. The highlight of the season was performing at The Masquerade in downtown Atlanta! Darek, Shannon, Stacey and Richard are the owners. They have created a welcoming community for kids to learn and perform music, as well as make lifelong friends! The teachers employed by SOR are enthusiastic and supportive. Our family highly recommends the Alpharetta SOR!

From the owner: At School of Rock, we offer more than just music lessons. We build a community that fosters…read morepersonal growth. Our performance-based music education combines one-on-one instruction with group rehearsals, helping students develop both musical proficiency and essential life skills.

Everyone at the store is very friendly and helpful. Last…read moreAugust I dropped a school loaner tuba for repair. The guys took care of the tuba, the billing to school, and helped me load the tuba into my car. Last month I am looking for a specific music book for my son. I used their web form to ask question and the manager responded to all my questions. He had to special order my book. When the book arrived, I received email & voicemail informing me that the book is ready for pickup. Highly recommend the store for their customer service and knowledge.

Great price, maintenance, and very knowledgeable, friendly staff! We rent our children's…read moreinstruments from here, but they do so much more!

Ilya is AWESOME!!! I'm a 55 year old man who has always had playing the violin on my "bucket list"…read more I started from scratch with him and he has taught me so much in the last few weeks. He's very patient and explains techniques that are easy to comprehend for such a challenging musical instrument. HIGHLY RECOMMENDED!!!

Traditional music school and knowledgeable instructors. If you want to learn music from fun to…read moreprofessional, I highly recommend this school.