The selection in the store is good. But they have some big corporate issues. The phone system…read moregives an open message when the store is closed. Google hours are incorrect. There is no voice mail. Service phone often rings for 20 rings (gave up after then) and never is answered. The people in the store know about these problems, but the corporate office does nothing to fix it. The corporate call center went so far as to tell me they couldn't control the hours on Google. What? Again, less than stellar workers. Also, personnel is not properly trained. ie: I was told I could get a flute repair done in a week, then I found out it was a month...after I flew to the USA with my flute from another country. So, I bought a new flute. I asked the service department to check it over completely as I did not live in the USA and wanted to make sure there were no issues. Note this was a rather expensive silver flute. They gave it to me saying it was perfect. Well, it wasn't! The interior was filthy...used. The f# key leaks. I am flying back to the USA. It took me 12 phone calls including 2 useless calls to the call center before I could speak to someone. I was promised a call back from the call center in 40 minutes. Never called. Bottom line is, good selection, knowledgeable sales people, lousy service and not the brightest in the call center. I think some of the staff is good at some of the stores, but really, they need training.

The former Ken Stanton Music is now a Music & Arts. I was happy to see they are still a well…read morestocked full service music store. My son needed to pick up an acoustic guitar and the staff could not have been more helpful. They had a roomful of choices and expertise on each. Store manager Jon Bon insisted on restringing the floor model for him. He and Billy Darling have been on the staff for decades. Added a hard case and off we went. Great experiences like that you can't get online.

Professional and pleasant staff. The luthier/owner Matt handled a peg hole crack repair within 48…read morehours (with initial ETA at 4 days). His demeanor is authentic, kind, and experienced. The analysis was quick with several options provided as well as advisement to adjust the bridge for ease of learning & playing. The repair, tuning and cleaning up the instrument was reasonably priced. Violin sounded wonderful on arrival and the whole process super smooth, prompt and friendly. If I upgrade my violin in the future I will shop here first. Exceptional turnaround, fair pricing, excellent quality of workmanship and wonderful customer service.

Great service and commitment to quality. The staff truly cares about ensuring that young musicians…read morehave a great musical journey. My DD snapped the neck of her cello and they replaced it with no questions asked.

Iv always enjoyed visiting buying strings, guitars and polish etc. the owner and guitar teacher are…read morevery knowledgeable. Iv played almost 69 years now that iv retired it's still a great hobby. I highly recommend them if you like music . Great place.

Michael and Carlos are great! So much knowledge of the industry and instruments. Worth the trip to…read morestop in their shop!

Just bought a 2004 Kawai 506N from Jack - it's stunning! Jack was phenomenal to work with through…read morethe whole process. His selection is excellent (both high and mid-range prices in terms of price), his knowledge of each and every piano and brand is invaluable, and he is completely fair and friendly. Would highly, highly recommend Jack and will work with him in the future. His pianos include first in-home tuning, 10 year parts and labor warranty, and delivery. Thank you, Jack!

A couple weeks ago, we had the pleasure of visiting Jack's studio one Sunday afternoon. We had been…read moreshopping online, and after coming across some very positive reviews, we decided to reach out to Jack and setup a time to stop by. I can't say enough positive things about our experience. Jack is a very straight shooter, no bs, honest and helpful. I got the very real sense that he was more interested in helping us purchase the piano that would work best for us, than in simply selling a piano. His pianos were all in amazing condition and I fell for one of the black Yamaha's. The Black Friday free delivery and first tuning special, in addition to the 10 year warranty really helped seal the deal. The piano was delivered within a handful of days and the movers were professional and courteous. Jack has been extremely helpful and patient with my recent questions regarding temperature, humidity and general care for the piano. Grateful to have purchased from him, and I highly recommend!!!

Great music store in West Cobb. I am always greeted with a smile when we go. My child recently…read morestarted clarinet lessons here. Andrew is awesome so far! I recommend this placed based on the few lessons we've had so far. The store is tidy and has a wide variety of instruments. I did not know about this store when we got ours but I now know that it's an option.

My daughter went with friends to this new addition to the community in the Kroger shopping center…read moreat Hwy. 140 and Hickory Roads. Daughter said she had a blast, place was really fun for her and her friends. When her birthday rolls around in the spirng we have music art party at PMA. Cool concept ;~)

My son takes drum lessons with Jonathan at Play Music and Art. From the friendly face at the front…read moredesk each week to the kindness and encouragement I've witnessed of all the instructors here, can't imagine taking my child anywhere else for music lesson.

Professional and nice environment. Good place to take your child for lessons while you can take a…read morebreak and walk around the mall or do some shopping. The staff is friendly and knowledgeable.

I waited for over 10 minutes and the owner was chatting with a pal and didn't help us. I left and…read morethen my boyfriend apparently tried out a guitar as he does at other music stores, and the owner kicked him out of the store. I called back today to follow up and see if we could come try out some of the beginner-friendly guitars, the owner berated me unbelievably over the phone, called me a liar, and explicitly said multiple times that I have never stepped foot in his store, which is untrue. Rather than taking accountability for poor customer service and working with us to meet us in the middle, he repeatedly insulted us personally, called us liars, and yelled at me without letting me get a word in for about 10 minutes before hanging up. Maybe if they kept an eye on the front desk, they would've recognized me. This is the first review I've left on the store, but he also accused me of leaving a previous one star review, which was pending and invisible until now. Based on my interaction over the phone, I gathered that he personally stalked my boyfriend's name and information on Google reviews to find out that I am associated with him, connect me to my phone number, and berate me. Absolutely unprofessional and inhumane. He refused to check the cameras and called me a liar, called us immature 10-year-olds , etc., while I calmly explained to him that his behavior was very unprofessional. As professional music teachers and musicians ourselves, my partner and I highly recommend Ken Stanton, Guitar Center, or Music and Arts. This man treated us incredibly hatefully and the quality of his gear is not competitive with other options in the same mall, so you would think he would make up for it with customer service. Do not come here unless you wanna be yelled at and spoken down to, and price-gouged.

This shop stole money from us. When we signed our kids up The owner talked us into signing up for…read morepiano lessons. My wife wasn't sure she would use them so the owner promised she would give us a refund if we didn't use them. We were not happy with the quality of the lessons so we decided to stop. When my wife asked for a refund for the remaining lessons we already paid for the owner refused. Also, they are more concerned with complaining about the government than giving lessons. Everytime I took my kids in for lessons I was there for atleast twice as long because they never would start on time. I finally decided to go to a more professional organization

This place does music lessons and instrument rentals. I signed my eighth grader up for clarinet…read morelessons with Stuart. After a few lessons, my son's music teacher said it made a huge difference!