Today I had to go buy a distortion pedal for my daughter. I was completely out of my element so went to Guitar Center. I was helped by a young man named Phillip. He was very knowledgeable , had a great attitude, wonderful upbeat energy and was an absolute joy. He helped me find exactly what I needed quickly and within a very reasonable budget. It was a great experience. I usually go to the guitar center on hwy 41 as it is closer to my home but tried out this store after a stop at Costco. I will absolutely be making the extra drive to this store in the future. Wonderful experience. Thank you. read more

Stores was unorganized and the store clerks were no where to be found. We were finally greeted for our complimentary music lesson. However, after we left the music room there was no one available to check us out or ask us questions about our visit. read more

I've written reviews before, but my latest visit demands an update. I sold my large house, bought a small cottage and desired to downsize. I sold my bass rig and decided to try and wheel and deal for a nice acoustic and a Supro amp (15w- nice option for a wannabe rocker). I was not anticipating how this would go. The sales manager Nathan literally gave me all his attention and treated me like a big deal. He let me try out several guitars (I chose a super sweet Zager) and take all the time I needed. For the Supro, he was able to drop the price (it was a floor model that fell under a corporate discount). And he took ALL the gear I brought for trade. I walked out with sweet new gear and he saved me $175 to boot! GC already had my business, but this location is my first stop for any gear needed. read more

Alex and Craig were both really nice. Alex helped with buying and finding my equipment. Craig was the most helpful he signed my guitar in when Josh ( repair guy ) was on break. In all great experience I recommend coming here for any music needs. read more

I recently bought an Ibanez SR505e bass from them. The action was quite high (a real problem for an old arthritic guy), but I thought I could handle setting it up myself. My ignorance of handling truss rods ended up making me think I'd better to leave it to a pro, so I took it back to the Kennesaw store. A week later I picked the bass back up and found that Josh had done The Setup From Heaven on it. I've owned four Ibanez basses over the last 35 years, and they've all been capable of extremely low actions. This one has the lowest action I've ever had without the slightest buzz, and amazingly soft touch. Thanks, Josh, and the folks at Kennesaw, Paul in particular. read more

AVOID THE KENNESAW STORE. ESPECIALLY FOR REPAIRS. THE MARIETTA STORE IS A FEW MILES DOWN 41 AND MUCH FASTER/MORE COMPETENT. I brought 6 guitars for basic pickup swaps and setups. Most of which I purchased from Guitar Center. I live 18 miles from this store. My only off days are Tuesday and Thursday. The technician is off on Thursdays. That means I can ONLY travel to the store to pick up my guitars on Tuesdays and I made sure to tell the technician this. I left the guitars with the technician, Keith, who is a very nice guy and his work quality is fine. HOWEVER, his output is so horrendously slow that it's basically unacceptable. He told me he could get a couple or three done per week, which to many other technicians is still slow but I was fine with that as that would only be two weeks. But instead what I got was zero phone calls or any actual work done the first week. So I call him the following week to see if he got any done. He got NONE done. So I came up there the following week and ended up picking up only a single guitar. I asked if I would be picking up more the next week, he said he's going to try and get 2 or maybe 3 done for next time. The following week I pick up yet another single guitar and none of the others had even been touched. Keep in mind this has been about 3 weeks into this ordeal now. Instead of getting 2 or 3 done per week, it started to become 1 or less per week. My patience was being tested for sure but I stayed respectful and tried not to be too pushy but I also was trying to emphasize that I want my stuff done. Especially this 7 string I brought up there that needed more work done than just a basic pickup swap. I called him the weekend ahead simply because I knew that there would be more work needed and it was seeming to me that he was waiting up until the very morning he was expecting me to arrive to even get started. So I told him about what it would need ahead of time so I could get it that next Tuesday. I wake up Tuesday to a text saying that the guitar won't be done that day. I specifically tried to give him a heads up to keep this from happening but he still somehow managed to not have this guitar finished by Tuesday, and he STILL had 3 more guitars to finish! We're now officially over a month and he's barely cracking half of them. I was so upset that I went to the store and picked up the guitars he had not worked on to take them to the Guitar Center in Marietta and have their tech do the work. (Because of how long this was taking I had some other guitars that needed work that I took to Marietta and the technician there, Matt, got my stuff done in ONE DAY.) Keith insisted that the two he had already been working on be left with him. So, instead of demanding he give them back I let him keep them and finish working on them. I already did feel kind of bad for taking the guitars elsewhere but making 36 mile round trips every week for a single guitar was getting really old really fast. So, this Tuesday rolls around, we're about a month and half into this (or more), I get up there and he gives me the guitars, I take them all the way home only to find that the 7 string guitar that he had taken 2 weeks to work on still had a broken selector switch in it! After calling him numerous times and trying to emphasize what all needed to be done to this guitar and everything I had been through this far, I was livid. So I call the store and the manager tells me to drive back up there. another 36 mile round trip. I get up there and he tells me that since he didn't charge me for the selector switch there's absolutely nothing they can do for me besides just take the guitar back, and make me wait another week to where I come all the way back out to pick it up again. The Manager showed zero courtesy, zero sympathy for my situation, all he did was try and defend the absolute ridiculousness of this situation and act like it was MY fault for not realizing it. After all of this I will NEVER step foot in this specific Guitar Center again. I took the guitar straight to the Guitar Center in Marietta (another 8-10 miles away from my house) to give the guitar to them so Matt can finally fix it for me. The employees are incompetent and their manager is rude, unintelligent and has no business sense whatsoever. I will HAPPILY drive the extra 10 miles to a Guitar Center that actually has nice employees and competent staff/techs that care about whether or not they are wasting their customer's time and gas. Do NOT take your stuff there expecting to be treated like you are any kind of priority. They will gaslight you into thinking their absurd and unacceptably slow output is normal and that you're the problem for taking issue with it while other Guitar Centers raise their eyebrows at the experience you're having and actually take care of you. The Kennesaw store needs a reorg very badly. read more

Great friendly service. My go to place for all musical equipment. Also work with the pro shop out of Nashville, all awesome people

I went into the store to inquire about financing so that I could buy one of there instruments for my daughter. Most of the information was read online before I came in so I kind of already knew what I wanted. The process was very easy however there was some kinks that the customer service team did not explain correctly. So one call turned into almost three but my rep Dennis was so calm and really took care of me. He did everything for me and only had to get the manager to override something. Other than that I walked out of there with a brand new flute for my daughter and the 24 month pro warranty. read more

Guitar Center - Flute - Guitar Stores Near Me - Kennesaw, Georgia

Went to look at drum sets tonight and was rudely "excused" aside by an employee so he could show someone else something when I was looking at the kit. You just lost a sale and a customer. read more

Great customer service and knowledgeable staff at the Kennesaw store . Brandon was great.

Management is irresponsible and unwilling to take responsibility for the clumsy, incompetent staff. There is no clear communication and the people working there act like they don't know what they're doing. read more

I will give this one star only because it makes me. Otherwise I will give them a zero. I was told to bring a keyboard in and that they were buying them and after a 30 to 45 minute drive I get there. It was told something totally different. I have spent so much money at this place however, I will never spend another dollar. Then, when I asked them to look up the purchase date to see if I was even may be still in the return time he just brushed me off and acted like he was helping me when he wasn't even really looking at the screen. Stay away from this company and this location specifically. read more

BUYER BEWARE! THIS STORE DOES NOT TEST THIER USED GEAR BEFORE THEY SHIP OUT FOR DELIVERY!!! So as a long time Guitar Center customer I thought I'd order online while in the market for some good condition used studio monitor speakers. What a mistake! This store advertised a pair of "great condition, like new" "perfectly working and tested" used pair of M-Audio Studiophile BX8s. I was stoked at first to receive them when they showed up in a pretty timely fashion but I was soon disappointed once I opened the package and plugged up. Not only did one of the speakers have more cosmetic wear than depicted in the advertised photo but... IT PRODUCED NO SOUND! The monitor turned on as indicated by the blue led light but no sound AT ALL! The other monitor was cosmetically in fantastic condition, turned on, had sound but... THE WOOFER WAS CRAZY DISTORTED AND UNLISTENABLE, COMPLETELY DONE FOR! Definitely on its last leg. I was extremely disappointed. I felt hustled and lied too. Totally not as advertised AT ALL. When I called the store and told them about the issue they totally confirmed that their particular location they supposedly only test used gear before they buy it AND NEVER TEST BEFORE THEY SHIP OUT TO CUSTOMERS WHO BUY ONLINE. THE WORST. I will be returning these junk pile Speakers to my local Guitar Center first thing tomorrow for a full refund. read more

First time browser of guitars and an older NOOB, and my friend recommended Guitar Center. My wife and I walked in and we're looking at the guitars on the wall, when an employee approached us a young skinny girl, with tattoos and first impression was she was busy and asked if we needed help, we said we did she said let me finish up at the counter. When she came back she had a drink in her hand ice coffee spilling all over the floor and her hand, while she was talking to us my wife told her to go take care of that and come back, she thanked us and did. Upon her return my wife told her we were looking for an electic guitar and we had some questions to include why not a used guitar, her response. 0% financing, never buy a used guitar and and only $100.00 for insurance on the gutars because the necks break at the head OF THE GUITAR "ALL THE TIME." my wife and I quickly lost interest and moved on through we left her after pushing the financing. Never once did she ask, what music are you interested in playing, how long have you been playing what's your price range nothing. SMH We were gonna leave the store, and we tripped up on another employee, this young man was very knowledgeable and answered all questions to include "there is nothing wrong with buying a used guitar" and he fielded all questions with excellent knowledge, he had me ready to buy, and then.... I noticed him looking behind us, and apparently someone was calling him, on the second time that he looked over our shoulders he told us he'd be right back. What happened was the girl with the tattoos was waving at him and pulled him into the hallway for a huddle she told him she was working with us. When he returned we had a completely different salesman, now he also was pushing the financing, and the used guitars were not a good idea he then said that the girl that was helping us was very knowledgeable and that she also handled the financing. So he basically went from honest salesman to pushing what the girl had done. WE FELT SCAMMED... I caught on after the fact and returned to let him know how disappointed I was. The girl had no business doing that. And he apologized. I've left names out because there is no need to point them out , they are still there and part of the experience. We called and spoke to the manager on Saturday and he listened. And agreed but in my world I would have liked to have heard him say "come back and speak to me, I'd really like TO HAVE YOUR BUSINESS AND SHOW you WE ARE about good customer service" that didn't happen though. So long story short.... Solution? Pay the employees more, don't have them depend on a portion of commission maybe? Not really my problem, I'm just a customer who left the store, got online went to sweetwater.com bought a brand new Les Paul Gibson a 100W Fender amp and accessories. Their service was incredible and all online. And today they called to follow up on my purchase and to let me know if I have any issues to reach out to them. Guitar Center lost my business, guess they didn't need it. read more

Bought a new Epiphone a couple months ago, expensive for me. Naive to think they'd clean and tune it or put new strings on like a small shop would. Once I declined an extra warranty, the little remaining customer service vanished. Didn't need a case, was handed the guitar by the neck over the counter like here you go bye. Wish I had spent the money at a small shop that would at the very least have given me a cardboard box to take the guitar home in. read more

This was my first Guitar Center buying experience as I was purchasing a Father's Day gift for my husband. Like the other guys, I was surprised to see they had several used guitars to choose from. I'll agree with the previous reviewer that the sales team was in abundance for the few customers shopping, and we were asked MULTIPLE times if we could be helped to find anything. "Nope, just looking" - still saying it in my sleep. Ultimately, Husband ended up going with a beautiful, new Ibanez hollow body that was surprisingly a great price! I got out of there with a guitar, picks, strings, a recorder for my toddler, and a guitar hanger for the wall for right around $400. Also, the sales person who pounced on our second visit in was actually extremely knowledgeable and helped my husband make the best decision for him since this is his first hybrid guitar. We'll definitely be back since it's right up the road from our house, but I hope they will adjust their high pressure approach to customers. read more

I have had such great customer service from this location. I live only a few miles from this store so it so easy to just drop in any time I need something. Virtually every time I go into the store, an employee asks if I need any help and is ready to assist me. The only issue I have had is that their inventory doesn't always match what is shown online, but I don't believe that is the fault of the staff at the store. When I have ordered instruments, the shipping is always fast & free, the last two guitars I purchased arrived within two days of placing the order. read more

Interesting spot for the chain to set up shop, not too different layout than the Alpharetta store, but next to a Petco in brand new shopping center. As always time and staffing tell in these joints, along with used gear. To my surprise they had some used stuff at OK prices on their second day open. More than anything that selection will keep me checking in. Or not. Also very interested to see how the gear rental biz works. Could turn out really great, or just a hassle. Check em out and see what you think. read more

Horrible customer service and incompetent borderline scamming employees. I called to verify that had a product in the store and said they did but they wouldnt honor a coupon the sent me in the mail and tried to charge me more than the advertised price on line on top of that. Then i drove an hour to get it anyways and when I got there it was USED and they tried to sell it to me at the new price when they showed they had them used for $150 cheaper online. And said that they could only honor the online new price. And the product didn't even have all the pieces in the box. So upsetting. And I just spent $1000 dollars with them less than a week ago. Never going back to this store. read more

Best location. I drove 20 mins here after trying to buy a mic stand at another location- only to find all the boxes looking like they were returned/pre-opened or busted. this location was clean, fully stocked and customer service was quick. #newcustomer read more

The service, selection and knowledge at this Guitar Center is out of this world. I would (and have) recommend them to anyone! My midlife crisis? Nah, just a desire to make nice noises. I went to Guitar Center a complete noob, having actually strummed a guitar one time in my entire life, 30 years ago, wanting to now start my musical wanderings. Knowing only that I wanted acoustic, steel strings (because the internet said so), full sized, and maybe acoustic/electric, I walked in and was fortunate enough to be found by Missy. I am so grateful for finding the one female in the place! :) I told her my short list, and about my complete ignorance in regards to any musical instrument. She sat with me, talked to me, handed me MANY guitars to "try on", explained parts of the guitar, and taught me my first chord EVER. The internet told me I needed a "full sized" guitar to start with - she put one (Dreadnaught) in my arms, then explained how full sized is different for men and women due to chest dimensions, and even within the umbrella of women due to size and arm length. She spent an hour and 45 minutes with me, never showing disdain for the "old chick" wanting to learn, or impatience for my 400 questions. She taught me how to tune my guitar, and sat patiently, playing softly, while I fretted (see what I did there?) and worried my way through the choice between two beautiful instruments. She even explained why I see guitarists sitting on a stool with one leg hitched (seriously, when I said I was clueless, I meant it). Once I decided on my first guitar (yippee! And yeah, I'm old enough that I can be totally uncool and say "Yippee" if I want to), she helped me kit up, helping me find good quality items without them having to be the most expensive in the store - perfect for a beginner. She then tuned my new toy. Because my guitar was ready to go, I arrived home with a little confidence (Hey! I know a chord!) and excited about what's to come, not feeling embarrassed that I had been surrounded by so many people that know infinitely more than I do, started way younger than I am, probably found my questions ridiculous, etc. This could have been a completely different experience, the kind I feared before I arrived at the store. Missy, and all the other employees I had contact with, were so professional and encouraging. I will definitely return to Guitar Center for my guitar needs. I called today to inquire about a small service, and kept Hayden on the line far longer than necessary asking random questions. He patiently answered each one. The attitude and dedication of this location's staff is phenomenal. I cannot recommend them enough! read more

Lots to choose from for evey size and age. Every make and models. If your not looking to buy but just need sumthing to do theres lots to look at and spend time withthe family. read more

the pictures look way more than amazing!!! im going there today for my first time im so ecited to see all the instruments, i can every control myself!!!!!!!!! read more

I went in to Guitar Center with the express purpose of buying a mandolin for my birthday. I was in there for a while and nobody asked me if I needed any help. I then used the restroom that had just been "cleaned", but was very dirty. I then went over to the music books where I found a book on learning to play the mandolin. Finally, one of the Sales Agents asked me if that was all for today and I told him I wanted to buy a mandolin. He told me he would be right with me so I went into the room where the mandolins were and waited. No Sales person for about fifteen minutes. I then called their competitor, found out they had mandolins for sale too. I took my book back to the shelf and left. No one asked me on the way out if they could help me. Now, I know it's Guitar Center and the majority of the people who work there are musicians making some extra money. But, this is the lousiest customer service I have had at any store in a very long time. Save your time and money and go somewhere else. read more