I've not had a reason to visit Baptist Beaches for a personal reason. I've been there to visit a…read morefriend and to take a family member there for their own injuries. While visiting my friend 5-ish years ago things didn't sit quite right with me. She was in the hospital for nearly a month with an excruciatingly painful kidney infection that just wouldn't heal quickly nor easily. To me, that seemed odd... but I'm not a doctor. She didn't seem to be getting what she needed to heal properly. Upon being discharged she sought other doctors for prolonged care. About two years ago, my mom fell and dislocated her shoulder. I took her to the emergency room at Baptist Beaches. Knowing she was in pain, she wasn't actually seen for any type of care (just checked in and places in a room for several hours before even meeting the ER doctor. While waiting she wasn't given anything for her pain, either.... Not even some ice to place on the shoulder. Once the doctor came him he was VERY short with her and spoke rather rudely, almost as if to childishly mock her because she, too, was being short and raising her voice. However, she was the one in pain! He even threatened to 'walk out of the room and not come back' after she told him that she didn't want morphine. She related it to another family member's death and it was an unpleasant trigger for her. He behaved quite immaturely as I waited for him to stomp his feet as he left the room. I literally had to be a referee for the two of them. To this day, my mom STILL cannot lift her arm much higher than where her elbow is. However, that is in part because she didn't go to physical therapy after her injury. A couple of months ago, I again had to take my mother to the ER immediately following a visit with her general practitioner. It was discovered that she had a blood lot in her leg. To this day, we don't know how big it is, if it's dissipated, where she's bleeding from, or exactly how serious it was. We DO know that this visit was much more palatable for her 5 day stay. The nurses were more polite and orderly in their interactions with her. They seemed to be knowledgeable and very thorough with their responsibilities and communications. In both cases, I'm grateful to have had an emergency room so close to her home!

A Shocking Lack of Respect for a Cardiology Patient with Baptish Medical Center Beaches…read more I had an appointment scheduled with my cardiologist, Dr. Cox, at Baptist Beaches Cardiology Center in Jacksonville Beach for 8:15 a.m. on September 17, 2026. I arrived approximately 10 minutes early, only to be told that I was not on the schedule. I made this appointment last February, more than seven months ago. At some point, Dr. Cox's schedule changed, and my appointment was canceled. However, no one bothered to make certain I knew about the cancellation or arrange another timely appointment. I drove to the office expecting to receive an important cardiology checkup and review the results of my CT scan. Instead, I was casually informed that I had no appointment. Then came the truly unbelievable part. I was told that Dr. Cox's next available appointment would not be until sometime in April 2027. That would mean waiting approximately 14 months from the time I originally scheduled this appointment just to see my own cardiologist. When I expressed how unacceptable that was, the response was that they are very busy this time of year. Apparently, "this time of year" now lasts until next April. The only alternative they offered was an appointment with a physician assistant approximately seven weeks from now to review my CT scan. Therefore, after already waiting more than seven months for today's appointment, I must now wait another seven weeks to discuss the results with a PA because my actual cardiologist cannot see me until next spring. This is cardiology, not a routine haircut or restaurant reservation. Patients are dealing with heart conditions, medical tests, serious concerns, and genuine anxiety. Canceling a long-scheduled appointment without ensuring the patient is properly notified is irresponsible. Making that patient wait another seven weeks to review a CT scan, while offering no appointment with the cardiologist until April, demonstrates a stunning lack of respect and concern. Baptist Beaches Cardiology Center appears to have forgotten that patients are human beings, not numbers to be moved around on a schedule. If a physician's schedule changes, the responsibility belongs to the practice to contact affected patients promptly and provide reasonable alternatives. It should never be the patient's responsibility to arrive for an appointment and discover at the front desk that it disappeared. I find the way I was treated disrespectful, dismissive, and completely unacceptable. Being "busy" is not an excuse for poor communication, inadequate scheduling, or leaving a cardiology patient waiting months to review important test results. Baptist Health should be embarrassed by this level of patient service. Patients deserve communication, accountability, timely care, and basic respect. I received none of those things today.

Superior care for my husband's heart condition. We really felt heard which is not always the case.read more

I recently had a "Watchman Procedure" done at Baptist Hospital by Dr Sid. (Siddharth). The entire…read moreexperience was amazing! Every person I dealt with was professional, engaging, helpful, interested, and above all caring. What a team! Information was easy to obtain and the Nurses and staff were obviously well trained and very professional. The staff was also very supportive of each other and very well trained from my point of view. It was teamwork at its best! Well trained, positive and pro active approach to everything they did! I am so glad I ended up with this group to have my Watchman procedure done. John D

I have been a patient here for several years and have always been treated in an excellent manner…read more My doctor and his staff, and the office staff in general, are caring, very knowledgeable, and always seem to go above and beyond for me. So glad I found them!

If I could give 0 I would I'm so annoyed and havent even made it into the office the phone staff is…read morea joke I had her on mute and she thought she was on hold and was talking crap the entire time and she didnt even say her name or anything. Little to her knowledge I work in medical for United healthcare as well so I know quite well how the insurance works and she was giving me false information because it was close to closing time and I'm thinking she didn't want to schedule the appointment. It's disappointing you lost a patient because of your scheduling team hating their job...

I can't say enough great things about Seabreeze Medical Clinic! Amy Brumfield and Lori have…read moreprovided me with exceptional care every time I've visited. They truly take the time to listen, are compassionate, understanding, and never make me feel rushed, no matter what health concern I'm dealing with. The entire practice is welcoming, professional, and genuinely cares about their patients. It's so reassuring to know I have providers who listen, answer my questions, and work with me to make the best decisions for my health. I highly recommend Seabreeze Medical Clinic to anyone looking for outstanding medical care. Thank you, Amy, Lori, and the entire team, for always going above and beyond!

I totally disagree with the negative review. My husband and I have been going to Seabreeze medical…read morefor years and have had the best experience with the front desk as well as with Amy and Lori. They are all very professional upbeat and very friendly. Amy and Lori always take the time to go over everything with me. I would highly recommend Seabreeze medical to everyone. To everyone at Seabreeze medical you guys are doing an amazing job!

Im being nice and giving her 1 star but she deserves zero stars.Her and her team including the…read morefront desk person are very rude. Im on Medicare/medicaid. Dr Cruiksank told me I couldnt be seen at this office anymore.That if i needed healthcare to go to the ER. HOW RUDE!!! NO WARNING /NO NOTICE !!! I didnt do nothing wrong I wanted to be seen for a sinus infection.I went to after hours clinic. Im a person who only goes to doctor when bad off sick. Doctor Cruiksank does not cares about you.

The absolute most professional doctor I have associated with. She knows her stuff and doesn't sugar…read morecoat it. If you need something she will tell you. There are a great number of patients going here and that is for a reason. Yes they do get behind at times but when you have to spend the right amount of time with a patient they do not hesitate. Sometimes it is tough to get an appointment but when you do they spend the time needed with you. It is interesting to note that the complaints made here are generally due to people not making apointments, coming in after hours and wanting to self prescribe. I prefer to listen to the professionals.

Several years ago, I received the worst birthday present a woman could possibly receive.... A…read morebreast cancer diagnosis! I legitimately had no where to turn for advice as no other woman in my family had had a previous diagnosis. I've always strived to be the one to pave the path for others... but this isn't one I'd ever wanted to tackle. I was petrified upon hearing my diagnosis... invasive ductal carcinoma, among other foreign terminology... radiologist, core needle biopsy, mastectomy, estrogen & progesterone receptor, lumpectomy, tamoxifen.... Among countless others! Upon referral to The Hill Breast Center, several things became simpler to discern and choose the most viable option for myself. The staff that I've been assigned have been very gracious, supportive, helpful, understanding, knowledgeable, and informative medical professionals I've had the pleasure to encounter. From the lobby staff to the scrub techs, to the radiographers and all the way to the surgical team... everyone has been amazingly sincere with their every intention! I cannot say enough about the professionalism and dedication to excellence The Hill Breast Center employees have graced me with! I'm now 4 years cancer free and I owe it all to Baptist Medical Center in conjunction with The Hill Breast Center! May they continue to eradicate not only Breast Cancer but ALL cancer!!! #savinglivesonepatientatatime

Excellent care/experience this afternoon deserves all 5 of these shiny pretty in pink stars…read more The staff is always pleasant and helpful. They always answer all my questions in "Layman's Terms". Check in and preregistration process with Cynthia was quick and easy. She was very knowledgeable reviewing my insurance on file. 3D mammography in the Women's Imaging Dept done by Marcia. I appreciated her high level of care and attention to detail was outstanding! She was very thorough and you can tell she takes great pride in her career. She not only explained the entire process of what my visit was going to entail, but also showed empathy, knowledge and passion for the imaging industry. I am always impressed with her top notch service and compassion! I also appreciated that the radiologist reviewed my images while I was waiting and was given my results right away.... Win-Win!! ACR BI-RADS Category 1: Negative/No suspicious findings. The health care team always does a fabulous job following CDC guidelines. There are sanitation stations and the waiting area is immaculately clean. Do yourself a favor and go to Baptist Health Imaging for your annual mammography, ultrasound needs and spread the word to the ladies in your life that #mammograms save lives!

I saw Dr. Graham because I was having pain in both shoulders which had developed suddenly. I had…read morenot experienced an injury. He x-rayed the shoulders and said it was severe arthritis. He gave me a steroid injection in both shoulders and I was given another appointment in three months. I was not given any information about how to manage the pain if the shots didnt work or whether I should restrict use. The shots did not cause any reduction of the pain.

Subject: Request for Review of Orthopedic Care Provided by Dr. Graham…read more To Whom It May Concern, I am writing to request a formal review of the care I received from Dr. Graham during my recent appointment for a newly diagnosed spiral fracture of the third metacarpal. At the time of the visit, I was wearing a temporary splint placed by urgent care and was experiencing pain and swelling. I informed Dr. Graham that I did not feel the splint was fitting properly and asked for guidance regarding appropriate immobilization. I was told that the splint "looked fine." When I expressed continued concern, I was advised to purchase a brace from Amazon and to work on making a fist so that my hand would not become stiff. I was not provided with a specific recommendation regarding the type of brace that should be used, nor was I given detailed instructions regarding activity restrictions or warning signs to monitor. Most concerning, I was instructed to return in four months. I specifically asked whether the intended follow-up interval was four weeks, and I was informed that it was indeed four months. A four-month follow-up appointment was subsequently scheduled. As a healthcare professional myself, I understand the importance of preventing stiffness and promoting recovery. However, I left the appointment feeling dismissed and without clear guidance regarding the management of an acute fracture. My concerns were not adequately addressed, and I remain troubled by the absence of earlier follow-up or imaging to evaluate healing and alignment. I respectfully request that this encounter be reviewed and that I be provided with clarification regarding the rationale for the treatment plan and follow-up interval. My purpose in submitting this concern is to advocate for clear communication, appropriate patient education, and high-quality care for all patients. Sincerely, Lakeisha Simmons, RN

My husband and I have been privileged to have Dr Truty as our primary Dr for over 3 years now and…read morewe could not be happier. Dr. Truty is very patient and thorough in providing care. The appointments are never rushed and she takes the time to make sure all issues are addressed and that I'm clear on plan of action. The staff are great as well, especially Annie, they are friendly and helpful and make sure you are not waiting on your appointment. The program at Balanced Physician Care is reasonable and I love having full access to my Dr even after hours. Where else can you text your Dr with a concern on the weekend and get a personal response within an hour? I would not change a thing- the Dr, program and staff all deserve 5 stars

Dr Truty and I have been working together on my complex medical challenges for a few years now…read more She has been so supportive, as well as, her great staff. Treatment by staff is more than fabulous. They don't operate like the majority of practices and I love that! The monthly membership fee is far beyond worth it. I am cared for and heard. My issues are somewhat of a mystery and she has been nothing but patient and kind. I have much confidence in her and her staff. I highly recommend Dr. Truty. Lisa Angel