One of my family members has been ill the last few months so I have been in this store quite a lot…read more The pharmacy staff is very knowledgeable and helpful as well as efficient. The store is full of sale items for seasonal needs and high quality electrolyte-filled water selections. I always buy my stocking stuffers here at Christmas time because of price and selection. Being in the neighborhood makes it very convenient.

So I was just hung up on by a pharmaceutical technician when I called to ask why my son's…read moremedications were shorted. His behavior is night and day difference on and off medication, and years ago I noticed that some days he would be spacing out and others he would be restless even though he took the same pill at the same time every day. One day I saw the capsules in the light and there were different levels, so I bought a pharmaceutical grade scale (down to 0.001mg accuracy) and made sure it was calibrated, then did a quality control check on his meds. For a 15mg prescription, what was inside those capsules usually ranged from 12mg-18mg which would explain the shifts in reactions to his meds since as little as 3-5mg changed the reaction and I didn't want him overdosing especially. Normally I am one of those types that believes the best intentions unless direct evidence is brought forth, but I'm not gullible. It could be a machine glitched or a tech was still training, right? So in the past I would painstakingly make sure that all were 15mg and as a result his behavior leveled off. Problem solved. Today for his 15mg prescription I saw 10.6mg, 10.2mg, 7.6mg again and again 5-8mg less which is a big deal for his stability and the fact that we are paying for more than we're getting, which is upsetting. I called to ask what could have caused this shortage and they did say it was filled by hand by the pharmacist - not a technician, but was told a customer couldn't possibly know what they were talking about... Firstly I'm not stupid and I'm not talking anything overly complicated. It is weighing a single medication to check and make sure the numbers are the same and they're not - by a lot!! So she was rude, dismissive and hung up on me after *they* made a mistake with medication, the latter of which is a very serious deal! I will calibrate my scale *again* and if I'm wrong I will delete this review, but if I'm right I'm contacting corporate. If they are done by hand and it is this far off during a shortage, it's hard not to wonder if someone is skimming or trying to stretch medications when they should just say "we don't have enough to fill this prescription." While frustrating, I can respect that more than deception. Double check your meds, especially if you find their efficacy is variable or unpredictable. I would only give one star, but until today they have been neutral or friendly in customer service. But shorting prescriptions is a big deal and the way they handled it was wrong.

This pharmacy genuinely does not answer their phones in a timely manner. I was on hold so long I…read morejust drove to the store and waited in line still on hold with one person in front of me and one of the pharmacists was on their phone. Very unprofessional especially when working with medication that someone requires to function on a daily basis. I understand it gets busy but so does every job ever. Do better please and answer the phone.

Literally the worst pharmacy. Do yourself a favor and change quickly. Thank me later. I personally…read morehad to tell the lady to type the name in correctly in the name box on the computer. Those folks need to close up shop because people with extreme illnesses cannot get meds filled on time. I saw 4 people in one visit not being able to get medication.

I had an appointment for a vaccination. the staff was extremely rude and disorganized. The wait…read morefor my vaccination was very long. It seems like this cvs gets worse every time. be prepared

Thanks to Andre this store gets 5 stars!!! He is amazing and patient. I need 3 photos printed off…read moreafter going to two other places that couldn't do it. He helped me right away and I was in and out of the store in no time.

Walgreens Pharmacy Personnel Customer Service and efficiency Sucks!…read moreI had never made or said a negative comment about anyone's customer service, but these people went over board. Anyone can make a mistake, own it and move on. We, after all, are humans. I placed a prescription to be filled. Walgreens called me when it was filled. I went a couple of days later. I was told that it needed to be filled out, I was surprised but ok, I waited. 1 1/2hr Was told that the new card for 2024 was invalid or not activated. That they were calling insurance offices to confirm, that perhaps I should come back another day. I was there, the tech was not calling anyone!! total lie!!!. There is only one insurance office to call. What actually happened: Walgreens made the mistake of filling out the wrong med.! Instead of saying the wrong med was filled out, they gave me the reason that the Insurance Card was not activated and to come back another day. (I had called insurance company from home to make sure all would be set) I went to my car and called insurance company again and that's when the insurance company told me that the wrong med was filled and that is why the Insurance company declined the authorization. It was too soon for that particular med to be refilled. Insurance company called in my behalf to straighten it out and the Pharmacy Tech, declined to answer the phone calls claiming she was too busy. I WAS THERE , SHE WAS NOT THAT BUSY to answer the phone and have the matter cleared. A manager with a sour attitude came out shouting at me that they were filling out the correct prescription.. I'm an educated person, I resented how this manager addressed me. Obviously her team's attitude reflects hers. By now 3 hours had elapsed. I walked out without any med. I do not recommend this pharmacy. BEWARE! Apparently their parents forgot to teach them, kindness, empathy for the sick , and honesty.

Terrible customer service. Wait time is huge always. They do look like you are bothering them and…read morealways have a upside down smile. Taking my prescriptions elsewhere.

Two homeless crackheads out front and the service at the pharmacy was dismal. If I say hello the…read moreleast you can do is say hello back. It also smells like piss and mildew inside. It has carpet? It's gross. As if that wasn't enough--they also messed up my prescription pick up! Piss poor establishment.

Fast friendly people great place to get your prescriptions filled…read more Been using it for over thirty five years

This location is near to Fort Moore Army Base (formerly Fort Benning). Been a customer shopping…read morehere since 2021. They have everything that meets my needs and seemed to offer some other merchandise that the other locations don't seem to carry. Customer service is questionable. Some employees don't seem helpful and appear to lack customer service skills. Lining up at the self checkout has no organization on what person on the two lines should go next.

I waited in the Mobile order spot for Atleast 20 minutes or more for two things. workers were just…read morestanding by the door not doing anything when the lot is so full to the point that people were parking in the parking lot waiting for a spot.

I submitted an order in the photo department for same day service. I received an email…read moreconfirmation that my order was ready for pickup. I went to the store and was told in a very callous way that my order couldn't be ready because the machine has been down for several days. no apology, no sincere care for the inconvenience. A genuine lack of customer service!

Rachel in the photo area is awesome. She helped me edit and print my photos. What a positive lovely…read moreperson!

I had placed a Walmart pickup order for the follow day for my husband to pick up since I'm home…read moresick with covid. When he went to pick it up almost an hour later than the time it said it would be ready the lady that came up to the car asked him, "unless you got a text saying it's ready then it's not ready" he asked her if she had an estimated time and she just shrugged and walked off. He sat there for 2 hours and never received them. We called customer support and was told they had changed it from pickup to delivery and we would receive them the next day. Guess what never showed. Called customer support again to be told "due to covid we have lack of staff and drivers but we can refund you and you can go inside the store to do your shopping" Honestly I get it covid has messed everyone up but if you can't do pickups or delivery's don't give estimated times. And if someone calls about their groceries don't give them the run around just be honest. If we had been told "honestly you'd be better off getting a refund we're really backed up" we wouldn't be so pissed.

I used to like to shop here until today. I had to self checkout cause the regular lines were long…read moreand also I didn't have many items. I had a few items plus 2 cases of water that I scanned. A associate came over to check and see if I scanned both cases of water. I was offended that she thinks I'm trying to steal one. On the way out I showed her my receipt proving I purchased both cases of water. I don't appreciate being watched like I'm a thief. I will NOT return to this store again. Bad customer service.

If I could give zero stars I would. You can NEVER get anyone on the phone. Most of the staff is…read morerude. Since they absorbed WinnDixie's closed pharmacy they are completely overwhelmed. The line inside is over an hour wait for prescriptions they say was ready for pickup. They are ALWAYS out of stock for my meds. Offer FREE delivery in the app, then charges $3.99 at checkout.

Misty did my transaction I paid for my items and was not offered a receipt this is extremely poor…read morecustomer service

Pharmacy rude and not able to help with prescription..spoke with 2 pharmacy…read more Pharmacist blew me off to another company which I was told did not have prescription

They are horrible!!! I had the worst experience with them trying to get my prescription filled…read more This was over the course of two weeks they played with me. First they said it would be ready for pick up in a few days, then it needed my doctor to renew the prescription, then they needed the insurance approval. These were all text messages, they won't talk to you on the phone they send text messages. I called my insurance company and my doctor and everything was taken care of. I went into the cvs to find out what was going on and found out they were working with the wrong insurance information. Once they corrected that then they told me they didn't have my prescription in house. I asked if they could get it from another store and they said no. I was so disgusted, but I didn't say a word. I transferred my prescription to Publix. By the time I got home Publix called and said CVS told them they had the prescription and wanted them to let me know they had it ready. I said no, not going back to CVS. Publix had my prescription ready by the end of the day.