Called for a repair on my toyota crown and they were able to schedule me quickly. During the…read moreinspection the agent provided a full scope of the work and explained the process to bring the vehicle back to the pre loss condition. It was very thorough. I did not choose them to perform the service as they were on the higher end and this was out of pocket. If this was an insurance claim however I'd use them. I still would recommend them nonetheless.

In April of 2022, I made contact with salesman Jeff Appleman at Hiland Toyota. I advised what I was…read morelooking for. Due to a shortage of parts and inventory due to the COVID fallout, I had to be put on an allocation list with a fully refundable $500 deposit. Jeff explained exactly how it worked and would keep me up to date monthly as to how things were going. Jeff did as he said he would. He contacted me monthly to let me know where I was on the allocation list. The one thing I appreciated was that Jeff did not try to push another model on me just to make the sale. After about five months, I received my first call from Jeff letting me know that they had an allocation of the model I wanted but the car did not have the exact extra's I wanted. Over the next two months, I would receive three more calls for new allocations and that I was finally #1 on the list for the model I requested. I still passed because I had already waited this long so I might as well wait until the vehicle I specifically wanted was available. In month eight, I received the call that the exact car I wanted with all of the correct upgrades was available and I was given a build date. Three weeks after the build date, the car was at the dealership. I showed up a few days later to pick it up. Jeff met me and we went through all of the necessary details along with a test drive of the vehicle in question. After the test drive, I met with the financial officer and negotiated my loan in addition to just a few optional upsells options. Tip..... the extended warranty is negotiable. Soon after I met with Jeff again and I was on my way home with my new car. All of the staff I came across while I was there were nice and accommodating. Nobody is pushy. The experience was excellent and should I ever buy a new Toyota again, I will definitely come to this dealership first. If you want a terrific non pushy experience, especially because you know exactly what you want, contact Jeff Appleman. I really believe this was a win/win for everyone involved. And just for the record, I realize this review will show being made by "Jeff A". It is purely coincidental. same first name and Last name initial but we are in fact two different people with no relation. GREAT EXPERIENCE!!!

They're honest, knowledgeable and thorough. They talked me through their troubleshooting process…read moreand the range of potential problems and solutions.

My check engine light came on and I was advised to go to Avenue Automotive by a worker at OReillys…read morefor their fair pricing. They got me in quickly and did not charge me for assessing the damages to my vehicle. I needed a new EVAP canister. They ordered it and got it replaced as soon as the part came in. Prices were fair.

Recently had my vehicle serviced by moline transmission. This all started when I had called them…read moreand wanted to get information on replacing a slave cylinder on my vehicle. I would provide the parts and everything needed to install on the vehicle. I was quoted 7hours since the transmission needed to be removed to install a new slave cylinder. I called on October 27th and they stated they had about a week worth of work to complete before they would be able to pick up additional jobs. I had no problem with this as I decided to make the appointment for November 13th (17days from appointment call). Time comes to have my vehicle towed and it's dropped off early morning Monday November 13th. I figured I'd give them time and let them work to complete the job. Friday November 17th comes and I hadn't heard anything from them so I call and receive an update. Moline transmission stated they had a couple call ins during the week and they hadn't touched my car. Not a horrible issue but I figured they had plenty of time to finish. I understand things happen. Following week of November 20th, they begin the work. Once again I figure 7hrs at a leisure pace the job should be done right in time for me to have the car before Thursday thanksgiving. I decide to call on Wednesday afternoon and ask for an update. Moline transmission stated they're tidying everything up and they're doing their best to have it done by close of business day 5pm as they are closed for thanksgiving. 5pm comes around and I never hear anything. At this point I figure I'll go to the shop on Friday to see what the delay is. I go to shop Friday morning and they have a sign saying they are closed both Thursday and Friday as well as the weekend as they only work Monday-Friday. At this point I'm disappointed, I believed I could have a reputable shop complete the work in a timely manner as I would have believed they had sufficient time. (Let it be noted there was a hiccup in parts provided yet that was quickly resolved in less than 1hr) I was told because of this they needed to move on to another vehicle and put my car on hold. Monday November 27th I call again for an update and they once again state they're still working on the car and should have it done today. More time passes on and no call. Finally, Wednesday November 29th I am frustrated because I haven't received my car , I was told 2 times on separate days they should have the car done by end of business but yet they continued to work on it. The update for today was they are letting it sit as it has been bled and will be test driven later in the day to ensure the work was done properly. The car had been sitting at the shop since November 13th and the job was finally completed November 29th. I had my car in storage and placed the vehicle back on full coverage insurance because it was going to be driven publicly again. Due to the excessive length of time it was being worked on I felt as if I needed to place the vehicle back on storage insurance as it seemed that's what I was paying for. I gave moline transmission a 17day notice of my car being dropped off. They had the car for 16/17 days from drop off. The job was quoted 7hrs, moline transmission stated they worked on the car much longer than 7hrs and the job wasn't going the way they would have liked but only were going to charge me the 7hrs. I believe they understood this isn't the service they want to provide. In the end the job itself was completed well as my car returned to proper function. The timeliness to complete my car was very poor. If you are able to be without your car for over half a month then they'll work with you. If you have a timeline seek other options. This was my experience and I understand others have better/worse experiences.

Had them do transmission in classic car. Excellent results. They had some used parts no one else in…read moreQC would have had. Two year warranty is very bold in a 30 year old car. Definitely will use them again.

This past week, I scheduled an appt. With Duck Creek. I thought I had an issue with either the…read moreStarter or Alternator. I left my vehicle with them and went to work. They had prior approval to replace the Starter and/or Alternator if necessary. They called me at work a few hours later. It turns out that both the Starter and Alternator were fine and it was just a battery cable. I appreciate the honesty and finding out the repair needed was minor compared to what I thought it was. I have now had three good experiences with Duck Creek. I will definitely be back if and when I have another issue. I really trust these guys.

Terrible customer service. If you go for an oil change, plan on leaving your car for a half day or…read morea whole day. They always have some excuse why it's taking so long. They also had a screwup on one of our cars and gave us a cheap bottle of alcohol that they get local as a sorry because they refused to give us any sort of discount. Yes, your oil change be cheaper versus going to a dealership , but you must first decide if it's worth the hassle! On another occasion, it took three times to change our oil! 1st they couldn't set the sensors right then they overfilled the oil, twice! We had to return two times to get the oil drained off! And not a single apology. In fact they were quite rude when I went in.

They were closing and I told them I would be back the next day to purchase a car after work. They…read moresaid they would put it through mechanical inspection while I worked then texted me the next day at noon telling me they sold the car. Liars!

Background : I have a 2012 Cadillac CTS with 109k miles on it. It was originally bought new in…read moreNashville. Story: I brought in my Cadillac to get a leak looked at after firestone noted a oil leak on my car during an oil filter change. I scheduled a time and got Mclaughlin Cadillac to do the assessment of where my oil leak is coming from. Mclaughlin Cadillac diagnosed it as coming from my steering gear, oil pan and the oil filter adapter housing. Their team recommended that I repair the oil filter adapter housing and monitor the other leaks. I scheduled the repair based on their recommendation. They completed the repair and I got my car back. It cost approximately 900 USD with the initial assesssment. Upon the first initial return, I noted that the leaking was much worse than when I had originally given it to them. They agreed to have me bring the car back in and assess the problem and see what was causing it. McLaughlin Cadillac scheduled me to bring my car back on 7 MAR 24. Mclaughlin Cadillac had my car from 7 MAR 24 to 27 MAR 24. I was told they identified a manufacturing defect with one of the gaskets, they replaced it and gave it back to me. They said they drove the car and ran it idled for 45 minutes and said there was no leak. Upon returning home on 27 MAR, I checked to see if there was a leak. Yes, there was still a leak. I called McLaughlin and brought it back to them the very next day. They put my car up on the rack and said the leak was now coming from my front cover, steering gear, oil pan, rear main, different cooler lines and possibly a valve cover. It's odd that there was now a leak from many different locations not originally identified when they put dye in the engine to see where the leaks were coming from. I asked for a quote for all of this and when they could get me in for repair. They said best case was mid to end of April. Upon coming back with the list of issues, I was told that the manager of Mclaughlin Cadillac would be declining to do the work on the car because my 2012 is "too old" and "things would keep breaking" and that Cadillac recently released a new policy that prevented them from doing large jobs on Cadillacs older than 2017. This is highly unusual and fairly suspect, it doesn't appear they know what the root cause of the leaks are in the first place. It also speaks poorly to the cadillac brand as when services are most necessary, cadillac will stop working on your car entirely based on their "new" policy. The repair that originally took one day, the second go around took them 3 or so weeks and now they won't even touch the vehicle leading me to believe they caused more issues they now don't want to fix. Steer clear of Mclaughlin, questionable business practices, ultra slow service - which seems low quality. You will likely have issues with whatever service you recieve from them. Additional Information: The owner has previously replied to this review in other venues stating that we "mutually agreed" that I would seek repairs elsewhere. This is untrue, as I was never given the option despite my willingness to pay for the "identified" repairs. Their manager, according to Sam at their dealership, said they would not service my Cadillac.

I needed a prepurchase check on a car I planned to buy. They checked everything and also took…read morepictures. I was very impressed. They made a list of repairs that I might need and the cost. No pressure. I did get one repair done, they did it the same day. Very courteous and I would highly recommend them. They also offered loaner cars or rides.

Because I exclusively and repeatedly take my vehicles to Dale's, I have had many 5-star…read moreexperiences. If you are wanting auto care that you can trust, enjoy, and feel safe with, call !

Service was excellent. No upselling no hassle just in and out. Honest and great value.read more

They're honest, fair, have lived around here for years. They're not going anywhere. They're also…read morevery good people. They will not up sale or up you don't need they'll tell more company should do business like they do.

The mechanic that had never met a broken bolt he could get still holds the title. We had a broken…read morebolt in the bell housings for the starter and they got it out and put the new starter in we supplied. They have won out business. I would highly recommend them to anyone.

I spent thousands of dollars with Ace trying to make my MINI safe and reliable for myself and my…read morechild. I specifically expressed concerns about its safety and relied on their inspections, repairs, and reassurances that the vehicle was safe to drive. Ace performed a multipoint inspection on July 24 and did not document a coolant leak. My car was subsequently back at Ace for additional repairs and diagnostics, and I returned it again on August 20 because I was concerned about noises and a brake warning. It was returned to me around August 28. No coolant leak was documented to me during these visits. Only a few weeks later, on September 27, my MINI suddenly overheated and began stalling. I got safely off the road and had it towed to Ace. Their own diagnostic report states the vehicle arrived "BONE DRY ON COOLANT" and that their pressure test found the oil filter housing/oil cooler leaking coolant. They then told me the head gasket had failed and the vehicle needed an engine. When I asked the owner what Ace could do to help, I was told they were not responsible, accused of continuing to drive the vehicle while it was overheating, and told to remove it from their property. I dispute that account and have timestamped documentation from the incident. After posting my one-star review, Niki texted me personally. She again blamed me for the engine damage, stated that I "had no coolant leaks before this," told me my review affected her monthly bonus, and told me I was "fired as a customer." I understand that cars can develop new problems. What I cannot get past is that my vehicle spent a significant amount of time at this shop, I spent thousands trying to make it dependable, and within weeks of getting it back I was left with a vehicle that Ace itself documented as bone dry on coolant with an identified coolant leak and catastrophic engine damage. I have preserved the vehicle, repair records, diagnostic reports, photos, videos, and timestamped communications, and the matter is being reviewed through my insurance claim. I genuinely wanted Ace to help me make my car safe and reliable. Instead, I am left without a functioning vehicle and deeply disappointed by how I was treated when I asked for help. Based on my experience, I cannot recommend Ace Auto Doctor.