Visited Firestone Complete Auto Care for Lifetime Wheel Alignments twice and they took great care of me and prioritized completing my service. In both experiences I was able to schedule appointments via calling the store and was able to gain a prompt appointment. I was well informed throughout the service and very pleasant with the responsive of completing it in a timely manner. The site does a great job and is highly recommend them. read more

They tried to tell my daughter she needed a turbo when they were too lazy inadequate to find a simple tiny vacuum leak that could be seen visually on top of the engine and repaired in 5 minutes. They almost had my daughter spend $3000 for a $5 issue. read more

Had an appointment and was told service would be done that day the vehicle sat in their lot for 5 hours without moving. I guess if you don't do a drop off and sit in the lobby they'll work on your vehicle otherwise don't expect it to be done that day. The lack of unprofessionalism and communication is sad. read more

Abysmal service. Absolutely no sense of urgency. Technicians milling about chatting to each other and the girl behind the counter was intentionally confusing. I told them that I wanted to take my truck elsewhere but was told that it was done; then had to wait around for another hour. What a waste of time that I didn't have. If you want good service, go to the Firestone in Davenport. They were much better! read more

Had my car towed here and was told it would be looked at the same week. First they lost my keys and had my car alarm go off until the car died and didn't alert me until the car had been going off for awhile and left it to me to figure out where the keys were (they had them the entire time). After letting my car die they left it outside in below freezing temperatures and didn't look at it once (this was two weeks after they said they would initially look at it). During those two weeks I called everyday even after I had been laughed at on the phone, to see if my car had been started on and every time they had not even looked at it. After 3 weeks they finally took a look! And found out they they could not fix it even tho when I called to have my car towed there I specifically asked if they would be able to and got told yes. So after I was told I can't get it fixed there I decided to get it towed. Firestone called me saying that it had been towed to another dealership and it will be looked at in ANOTER two weeks. Today was the day they were supposed to start on my car and I get a call saying that Firestone indeed did not tow my car to the dealership like they called and told me they had l, and now I have to wait EVEN longer for my car to be looked at. NEVER NEVER NEVER take your car to this horrible auto shop!!! read more

At firestone their customer service is first of all horrible, they definitely tell you that you need stuff fixed that doesn't actually need done. I've been in several times over the past week and they have fixed things or said nothing was wrong with the car as it continued to make noise. If you want to avoid all of these issues I recommend a different auto shop! read more

Helped me in a time of need great people here highly recommend any services you need please come here and give your business to these wonderful workers /people. They have my business now for life best customer service. read more

Firestone Complete Auto Care - Tires Near Me - Moline, Illinois

Great customer service from all the employees, including mgmt. All my questions concerning my vehicle were answered. Definitely will be taking my car back again when needed. Love my tires! read more

This place is full of dogsh*t lol. Don't go, they swap your good parts out and put in bad ones. I took my mom there and they asked if we could leave our car. We went back and somehow our battery needs to be replaced even though the car was just recently bought. lol they have some scam shit going there. Poor I do not recommend, just go to your cars dealership. read more

Very unhelpful in answering questions by phone. Either they don't want any more customers or they have forgotten that a phone inquiry is potentially a customer. Their arrogant unhelpful attitude to my phone inquiry resulted in my $1100 tire purchase going elsewhere. I have been their customer for years. Not any more. read more

Went for oil change and tires rotation. Took them 2 hours for oil change and lie to me they did tires rotation. Went back and start arguing and refuse to do tires rotation while they change me for it . Horrible place read more

We are 90 miles from home on a Saturday and had to get a battery. I called, and they checked, said they had a battery in stock and would take us in right away. The desk man was very friendly. read more

I took my car in for an oil change and was pressured into buying an air filter. My car has 24,000 miles on it so I seriously doubt it needed it. They didn't offer to show it to me either. By the time I get out of there the oil change and new air filter for a small SUV was $101 and change. I was charged 64.99 for the oil change and 29.99 for the air filter. I was not offered a paper receipt was told I would get one by email. I think he did this so I wouldn't see how much I was charged and ask about it then. I did receive the invoice by email. I get home and do some research online and they could've given me the oil change for 24.99 because there is a coupon for it. Highway robbery! I will never go back. I was definitely taken advantage of. read more

If you are a male figure you can get helped, if you are female you have to ask for help. They treat you like your stupid. I had an appointment for 1pm and l left there at 330 pm. This is uncalled for, I had to ask what tire had the problem he couldn't tell me so God only knows what he will charge Enterprise Car Rental for the repair. He had to go ask the repair guy what the problem was. Came back said a small nail I ask what tire,his response was I guess in the rear tire you told me about. Wow sorry you have to do your job sir. I have to drive another 900 miles. I am totally ashamed I use to do all my own business here 8 yrs ago. read more

Went to the store to check the warranty and get new tires. Warranty didn't cover so I asked him to look at the tires and tell me how soon I'd need to replace them and give me an estimate on a 4 set. The front desk guy made me wait for 10 minutes while he did nothing (just cleaning his desk and trash) and finally looked at my tires for 5 seconds. Told me to call next day rather than giving me the quote on the spot when I had already driven there. Looks like they don't want to run a business. Local hicks ruining the brand. read more

Great customer service. Manager went above and beyond to help me. He was out of stock of a piece, but he coordinated with a store right down the road, and he had them ready to go and paid for. Thanks! read more

My family has been coming here for over 20 years. I even drive down from Chicago when I need major service done as I know I won't get ripped off or have unnecessary services performed. I've never had any issues here and the staff is super friendly. I love the 6 month no interest option with their credit card, and they give you a 5% discount with the card as well. It's in a great location as I usually walk over to the mall while I'm waiting for my car. They are really great about communicating to you as well, and getting approval on any issues they uncover before they fix them. read more

Honest, friendly and quick. I called ahead for an oil change because I know they can be quite busy (good sign). Nice guy set me up quickly and told me to check their site because there was a coupon for $10 off. Things like that seem rare today. He printed me off my bill before they started because he wanted me to see the cost and breakdown and to make sure I was ok with it. Obviously, I didn't have to pay until the end. These guys impressed me every step of the way. Normally I'm on guard when dealing with auto shops and all their BS. This was like a breath of fresh air. I will definitely be returning for any work my car might need and I recommend anyone in the QC to check them out. read more

I've been coming here for about 2 years for oil changes. They are always friendly, but this is the only reason they are getting 2 stars. The last few times I came in, I was very disappointed. My most recent experience: About a week ago, I spent 4 1/2 hours in the waiting area for an oil change & 2 new tires. Sometimes they are busy and you have to wait, but this was excessive. After a couple hours I asked how much longer and was told they had to get my tires from another store & they had just arrived. I had an appointment from earlier that morning in which I told them the tires that I needed. Couldn't they have been transferred over then? After all this, I went home & a few days later noticed that my new tires looked flat. I filled them up twice that week & decided I should get it checked out before heading out of town for Thanksgiving. So now I'm back in the waiting area again. I called yesterday & made another appointment and was just told that it will be another hour & a half. Something was not done correctly on their part. I think because of this, I should get in right away. They need to stop overbooking their appointments or tell the walk-ins that they are too full. I guess it's time to find a new place for oil changes. read more

Nick H. Is amazing!! We needed new tires ASAP for a trip to Colorado. Nick managed to get us in the same day. He really went above and beyond. They had us in and out within a couple hours. Wonderful customer service! Good people skills are few and far between this day and age. It was very refreshing to be treated so kindly. He seemed genuinely concerned on getting us to Colorado safely. This gentleman really helped us out in a pinch. Thanks for helping us Nick!!! You really made our day! read more

Great Service. Staff stayed late to help me out of a bad situation after I was turned away from other stores. Could not be happier.

I have been going to Firestone for repairs for over 25 years. No one there is the same as 25 years ago. They don't know how to order parts. When I came in for something else, I was told that I needed new struts. I have a Toyota. They ordered four different sets of struts and none of them fit. I finally got my vehicle back 5 days later. I will never go there again. 25 years ago I stopped going to Sears Auto, because they couldn't do a regular brake job. Good luck if you go to Firestone. They are totally incompetent. read more

Do NOT do business at the Firestone on 16th Street Moline. They are horrible. They did not fix the problem with my car and after spending over $2000 on tires, balances, ect., they failed to inform me of another problem I had and I only found that out when I took my car to my personal mechanic!! The manager only offer me a set of new tires, I wanted half my money back! I was given a claim number and have been calling this guy for over two weeks straight! My next step is the Illinois Attorney General's office. Stay away from this place!! read more

update since my review 12/23. I'm a fan again. I will say there's no excuse for not fixing my truck right the first time, BUT, I am very pleased with the response I received from Firestone and they've made it right. Brian, the Manager, had me bring my truck in today and in about an hour I was leaving with the truck running like a champ. He gave me his apologies and I believe he was sincere. Like I said in the first review, I had never had a problem there before and have always been pleased with the work. What ever happened or didn't happen the last time I took it in was probably a fluke and I'm happy again. read more

I am extremely disappointed with this place. They are obviously trying to scam people. I went in with a virtually bald front passenger tire. Told the guy at the counter (Gary or jerry) that I needed the front passenger tire replaced and then which ever other one was the worst. They said it would take an hour and a half but they would try to hurry. Well, it took them slightly over 3 hours to finish the job (2 tires, alignment, and one headlight). Here comes the reason I decided to write a review. Turns out they decided to replace my best 2 tires and lie to me about it. The bald tire is still there! They told me they moved the rear tires to the front and put the new tires on the back which is a complete lie. So I spent $525 and over three hours there and left with the same problem I came in with, plus now they have disposed of the 2 good tires I did have and I have to go and replace 2 more tires. read more

Will be the first place I take my car for the foreseeable future. Fast/Great service.

The older guy who works upfront seems to be lost with every conversation we have. He called me and made no sense when my car wasn't even looked at yet. Would NEVER come here again read more

Great service. Fast, courteous and, friendly. Explained things well. Provided a discount for next visit. Gary, the older fellow and, the female were all easy to work with. Will return for further car care if needed. read more

My family has reasons to question the integrity of this business. We have been in the transition of moving from Minnesota to Moline for the last year and a half. About a year and a half ago, a car we had driven to Moline had two bad tires, so we went to Firestone to have that taken care of. They did that and sold us the lifetime alignment service. Total bill: $579. No problem so far. After a few months, we went to Firestone in Burnsville and they did the rotation and realignment. Great! A few months after that, I went to Firestone in Moline to have it done. After all, it's "free." They came back, said they had done some tests, and I needed a new battery and something else. Bill was over $500. Then, this March, I came in for the "free" job again. This time, they came back and said their test showed I had a problem with my brakes and something else. Bill was over $400. After that, I asked my brother-in-law, who is a mechanic, if I should trust these guys. He said, "Definitely not. These things are often scams." Today my wife went into Firestone for the "free" rotation and alignment. They came back and said something was wrong with two of our tires so they couldn't do the rotation or realignment unless we bought two new tires. My wife (who is a little sharper than me) said "Forget it!" She then went over to General Motors and asked them to check the tires. They told her our tires are fine. My son has the same deal with Firestone, and he went in last year and after their "tests," they told him he needed a new battery. My son (who is also a little sharper than me) said he'd wait. This year he went in again, and this time apparently, their tests didn't show any problem with the battery. I guess it miraculously healed itself. read more