I had to break my rear side window because I locked myself out while hiking up on the pass..... I purchased a replacement window but wasn't comfortable taking out the panel.....Tried calling another local Auto glass repair place and they never returned my call.... after looking around to see who was local I stopped by Norm's and talked to Dave. He was friendly, and although busy, he said come back the next business day and he could take care of things.....I came back and Yep he took care of it for me :) Great work and a reasonable price..... if I ever have to break my window again (hopefully not) or need anything else auto body related I'll definitely come see Dave here at Norm's again :) read more