I went to Nordx in Scarborough just to pick up a specimen cup. There was nobody working the front…read moredesk, only several staff in the back room. When I asked for help, I was rudely told to "grab a number and sit down." For something so simple, the lack of basic customer service was disappointing. The place felt poorly managed, and the staff seemed uninterested in assisting patients.

The young man who drew my blood was very professional and polite. Also, the draw didn't even…read morepinch. He was a real pro. I didn't get his name, but I was there on 4/7 in the late morning. I also had the results the same day. All and all, a great experience.

This place is great. I had been suffering all last week with a cold. I was up and feeling miserable…read moreat 6AM Sunday, so I made an appointment with the local AFC Urgent Care for 8:30. I got there at 8:20 and they saw me immediately. I was tested, treated and sent home with a diagnosis in about 30-45 minutes. They even sent an electronic prescription to the local CVS for me, as it turns out I had bronchitis. Everyone at AFC Urgent Care was friendly, polite and professional.

Staff: friendly, helpful, attentive, professional, caring…read more Many of the local healthcare providers associated with a major hospital should study your playbook. They could learn a lot, both professionally, courtesy, and respectfully from the way you treat clients WELL DONE. KEEP UP THE GREAT WORK!!!

Be very careful with these guys... They quoted a price over the phone but when they arrived the…read moreprice was not honored. The installer started complaining how the office just books the appointment because they get paid to book the appointment no matter what leave the installer and customer hanging... Extremely poor customer service

Showed up when scheduled. Estimate process was straightforward. Installation went exactly as…read moredescribed. System seems to be working a few weeks after installing.

On Wednesday I took my wife for a consult due to her anemia being way out of wack. Our NP assigned…read moreto us was Jamie. He did an awesome job explaining everything. Jamie has a great bedside manner making everything easy to understand. It's now two days later& Kris is getting her first infusion of Iron. The two attendants caring for Kris are both amazing. Alexis & Erin also have a great bedside manner equal to Jamie's. New England cancer specialist new campus at 11 Rock Row is a magnificent building. Everyone from the moment we walked in to register our visit have been amazing. If I could give 10**********'s I would.

Their billing is fraudulent. They charged the extra fee for an extended appointment (beyond 30…read moreminutes) but the appointment was 20 minutes, for which I have proof. Disgusting.

I called to have someone explain their mistake to me and they put me on hold then sent me someone…read moreelse's voicemail. Horrible customer service!

I see other bad reviews so I i suppose I'm in good company…read more The receptionist was cold, which isn't the worst thing. However, the young woman who took me in for my lab work was outright rude. Please note that EVERYONE who goes in for having lab work done is NOT FEELING WELL and deserves a bit of compassion, but I would have been fine with mere manners/politeness. Instead, I got the exaggerated raised eyes when I didn't immediately take a seat and have my coat off in record time. (There was no easily accessible hook for my bag and coat; to get to it, I would have had to cross paths in the tiny space with this person and risk getting in her way). And the tone...! I was super-polite and wished her a nice holiday at the end of my visit (b/c it is the day before Thanksgiving). Now I just feel like an idiot. Why was I nice to someone who was treating my like an insect? Bottom line: you are in a healthcare setting and people are sick and/or worried about their condition. Show some empathy. But I guess kudos for cranking through patients to get them on their way. There is something to be said for that. Still--does not require rudeness to accomplish.

Quick and easy. And very pleasant efficient personnel. There were 6 people ahead of me, and we were…read moreprocessed in no time.

Recommend that you make an appointment. If you do, when you arrive you will find a bunch of folks…read morewaiting and you will think you've been duped...however, you don't have to take a number as they will come out and call for you and you won't have to wait for everyone else. Having the appointment will save you a lot of aggravation and a very long wait. Depending on the lab and the time of day, I've seen an estimated wait of over two hours at the Falmouth unit in the morning, Freeport is a little better, Scarborough seems to always have a long wait, not sure of the other locations. The staff is always pretty friendly, even though with the volume of blood draws it can seem a bit like an assembly line, but that's just the way it is. Your results will be ready in 2-3 days and here's where I dislike the service...You can't get the results. They don't upload them to the patient portal for some reason. I have called and asked them to do so, but they won't do it. So if you want to see the results of the blood test you paid for then you have to make another appointment and go back to the lab just to get a hard copy of the results, and the next appointment might be days away. Now they do send the results to your doctor, and I guess you could go to your doctors office and ask them for your results, but the whole thing kind of tic's me off. I pay for the test, but I have to jump through additional hoops just to get the results. Why they refuse to upload the results to the patient portal/gateway is beyond me. All of my other test results are on the portal, but not the blood tests...It dumbfounds me as to the logic. They are part of the Maine Health system, but they just don't communicate with their own. So I can't give them more than 2 stars as this is a service that needs to improve administratively. The part where they draw the blood is fine, with an appointment, but how they handle the results certainly needs improvement.

While the website said I had an appointment... And the…read morestaff at the collection center was very nice... Your collection centers are setup to fail. You don't do appointments right. And you have a walk-ins allowed with no notices that state appointments honored first. There is no screen telling walk-ins how long of a wait there is going to be. There are toooo many seats too close together. Organize and honor appointments, DON'T over book. Have a front desk person that speaks and reads english well! All these little things adds up to a FAIL! AND your check-in kiosk said that you will text me when ready... That didn't happen. Either fix the computer/sending_device or remove the offer to text when you will be called-in. You have setup your waiting room and front office to fail, and they are fully failing because of corp mismanagement, which adds stress to both the clients and staff. Labcorp Do Better!!! FIX IT!!!

Arrived as a walk-in for bloodwork. Staff nice and had me check-in electronically. Was called…read moreback quickly. Phlebotomist had to stick me in 4 locations.