Blood work was done fast. Not a very long wait. Staff friendly and helpful. Everybody moves along…read morerelatively fast

I went to Nordx in Scarborough just to pick up a specimen cup. There was nobody working the front…read moredesk, only several staff in the back room. When I asked for help, I was rudely told to "grab a number and sit down." For something so simple, the lack of basic customer service was disappointing. The place felt poorly managed, and the staff seemed uninterested in assisting patients.

This place is great. I had been suffering all last week with a cold. I was up and feeling miserable…read moreat 6AM Sunday, so I made an appointment with the local AFC Urgent Care for 8:30. I got there at 8:20 and they saw me immediately. I was tested, treated and sent home with a diagnosis in about 30-45 minutes. They even sent an electronic prescription to the local CVS for me, as it turns out I had bronchitis. Everyone at AFC Urgent Care was friendly, polite and professional.

Staff: friendly, helpful, attentive, professional, caring…read more Many of the local healthcare providers associated with a major hospital should study your playbook. They could learn a lot, both professionally, courtesy, and respectfully from the way you treat clients WELL DONE. KEEP UP THE GREAT WORK!!!

Careless, uninformed, rude and impatient. They often use the excuse that they are "short staffed",…read morewhich should never be the problem of the patient. My first PCP was fired or quit, they "referred me to another doctor, moving my appoint out 6 months from when my appointment should have been, That doctor left and now I am on my third PCP in under 2 years. On the first visit, no one ever took my medical history, never asked any questions pertaining to the issues I shared (just took notes) and was extremely dismissive and condecending. Don't expect them to spend more than 15 minutes with you. No time to care for the patient when you need to make your patient quota!

My husband served our country. In return, our family receives ChampVA -- a federal health insurance…read morebenefit administered by the U.S. Department of Veterans Affairs. It is not a fringe or obscure plan -- it is coverage earned through real sacrifice. To be turned away from this practice simply because they don't accept ChampVA was a gut punch. We aren't asking for special treatment. We are asking to be treated like any other patient. When a medical practice chooses not to accept insurance that covers veterans' families, it sends a clear message about who they value -- and this practice has made that message loud and clear. I urge this practice to reconsider its insurance policies and think about the veterans and military families in this community who deserve access to quality care.

I called to have someone explain their mistake to me and they put me on hold then sent me someone…read moreelse's voicemail. Horrible customer service!

I see other bad reviews so I i suppose I'm in good company…read more The receptionist was cold, which isn't the worst thing. However, the young woman who took me in for my lab work was outright rude. Please note that EVERYONE who goes in for having lab work done is NOT FEELING WELL and deserves a bit of compassion, but I would have been fine with mere manners/politeness. Instead, I got the exaggerated raised eyes when I didn't immediately take a seat and have my coat off in record time. (There was no easily accessible hook for my bag and coat; to get to it, I would have had to cross paths in the tiny space with this person and risk getting in her way). And the tone...! I was super-polite and wished her a nice holiday at the end of my visit (b/c it is the day before Thanksgiving). Now I just feel like an idiot. Why was I nice to someone who was treating my like an insect? Bottom line: you are in a healthcare setting and people are sick and/or worried about their condition. Show some empathy. But I guess kudos for cranking through patients to get them on their way. There is something to be said for that. Still--does not require rudeness to accomplish.

Quick and easy. And very pleasant efficient personnel. There were 6 people ahead of me, and we were…read moreprocessed in no time.

Recommend that you make an appointment. If you do, when you arrive you will find a bunch of folks…read morewaiting and you will think you've been duped...however, you don't have to take a number as they will come out and call for you and you won't have to wait for everyone else. Having the appointment will save you a lot of aggravation and a very long wait. Depending on the lab and the time of day, I've seen an estimated wait of over two hours at the Falmouth unit in the morning, Freeport is a little better, Scarborough seems to always have a long wait, not sure of the other locations. The staff is always pretty friendly, even though with the volume of blood draws it can seem a bit like an assembly line, but that's just the way it is. Your results will be ready in 2-3 days and here's where I dislike the service...You can't get the results. They don't upload them to the patient portal for some reason. I have called and asked them to do so, but they won't do it. So if you want to see the results of the blood test you paid for then you have to make another appointment and go back to the lab just to get a hard copy of the results, and the next appointment might be days away. Now they do send the results to your doctor, and I guess you could go to your doctors office and ask them for your results, but the whole thing kind of tic's me off. I pay for the test, but I have to jump through additional hoops just to get the results. Why they refuse to upload the results to the patient portal/gateway is beyond me. All of my other test results are on the portal, but not the blood tests...It dumbfounds me as to the logic. They are part of the Maine Health system, but they just don't communicate with their own. So I can't give them more than 2 stars as this is a service that needs to improve administratively. The part where they draw the blood is fine, with an appointment, but how they handle the results certainly needs improvement.

Extremely efficient lab! Had labs ordered my my doctor and was told to just show up. Little nervous…read moreabout showing up without an appointment but the process was fast and efficient. Well done.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

I have been using this company for several years. I had a brain tumor and I've had numerous MRI's…read moreat this facility. Their price is considerably lower than Maine Medical Center. They space appointments appropriately and the wait is never long. People are friendly and my neuro-oncologist is happy with the clarity of the tests.

From the owner: You do not need to go far for high-quality imaging services. At RAYUS Radiology, we know that…read moregetting an MRI, CT scan, or x-ray can be a daunting prospect. That is why we make it as easy and convenient as possible for you to get the care you need. We are conveniently located off of interstate 295 on Sewall Street near the Westgate Shopping Center in Portland, ME, with ample parking for patients and their families. Our staff is dedicated to providing you with personalized attention and state-of-the-art imaging technology, so you feel comfortable throughout your entire visit. Whether you are trying to get a better sense of your overall health or just want a more accurate diagnosis for an injury or illness, we can help. We understand that some people may be nervous about having an MRI, CT scan, or x-ray--for some people, these scans can seem scary or invasive. But at RAYUS Radiology, we want everyone to know that these scans are safe, and we will do everything in our power to make sure your visit goes smoothly from start to finish. Call our Portland office at 1-800-734-4132 to schedule an appointment, ask questions, or learn more about how we can help you today.