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Nordstrom Town Center at Boca Raton

3.8 (99 reviews)
Open 10:00 am - 9:00 pm
Updated 1 month ago

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Festive for the holidays!
Betsy S.

Not a good experience here. I went in for the anniversary sale as I was here last week for it as well. Bought a few items. I went to use the women's rooms near the make up area and they were absolutely disgusting. Not one stall but every stall It was worse than when you go to a concert. I told an employee but she really didn't do anything. I went upstairs to go to customer service and then use those bathrooms (near the restaurant)- one stall the same! Finally, I got the manager of the store, Nick to address this issue! Enhanced me and was shocked! It was insane to tell you the truth! How do they not do a check on these facilities?

All the pins left in my dress what was "ready to wear" off floor the associate got for me in the different size.
Hope O.

Bought & tried on ready to fit dress from the floor, when out of the fitting room asked the associate if I may have that same dress in a different size, she came back out the dress in the bag & made purchase. Then before the wedding to my horror I had already put the dress on when I realized this one was full of fitting pins, which stuck me with intense pain & made it very difficult to remove the dress due to making no idea how many pins were in the dress and I was terrified to take it off to be in more pain. Never coming back , the terror of realizing what had just pierced me & how many were there still there. That I had been sent home with safety risk.

Lisa M.

I called the Nordstrom store in Boca Raton, FL, and asked if they do complimentary hemming on 2 pairs of regular-price jeans I bought online at Nordstrom.com before I made the 45-minute drive to the store. They said yes there's no charge to hem the jeans if they are full-price items purchased from Nordstrom store or online. I got to the store and the alterations lady wanted to charge me $79 to hem my jeans!!! I asked her about the charges when I was told it was free before I came to the store. She and the store manager said because the jeans are flared they have to charge me. If this was skinny jeans or straight leg then it's free. According to Nordstrom's terms and conditions, "free basic alterations are available to all members provided the item being altered was purchased from a Nordstrom store or through Nordstrom.com". NO MENTION in their terms and conditions of the TYPE of jeans will have different charges. In the end, the manager would only agree to do 1 pair of my jeans for free. This is such a scam of a program. Nordstrom should not tell their customers they offer free alterations on full-price jeans if that's not the case. I bought these full-price jeans thinking the hemming would be free because that's what I was told and that's what is written in their own alteration terms and conditions but it is such a bait-and-switch program. https://www.nordstrom.com/browse/nordy-club/terms-conditions?srsltid=AfmBOopFMJkYBf0vsb_iKZf6GbBbw69PePEmQmCdG0xs1P_IcmXZiSE9 I'm disappointed at the level of customer service from Nordstrom. Nordstrom used to have an outstanding reputation for their customer service, sadly, they're not what they used to be.

Kahlil is a stellar employee. I showed him the dress. I was trying to find shoes for and he went absolutely above and beyond trying to help me find something. Employees like him are far and few between these days. Such a gentleman and very knowledgeable in the field.

Tory Burch shoe box
Nickicia S.

I came to purchase a pair or Tory Burch sandals, I thought I knew the color I wanted but when I saw them on my foot I changed my mind lol. Orlando was very helpful and was great with color suggestions. I also wanted to purchase a pair of Saint Laurent heels but they did not have my size in the company. Most times I come here my experience isn't the greatest (profiling or not experiencing good customer service) but today my outlook towards Nordstrom changed and I will start shopping here again instead of going to Aventura Mall. The makeup section is beautiful and although they didn't have the shade of lipgloss that I wanted I walked away with a few samples. Overall I had a pretty good shopping experience.

Half yearly sale
Nola F.

Tanya from Alterations is the best!! She is so knowledgeable about every little thing regarding alterations. She is super sweet and professional. She's a real asset to the alteration team here.

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13 years ago

Amazing customer service if you have a problem with a product. Kids shoe dept is better than anywhere.

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14 years ago

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13 years ago

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15 years ago

Great up to date clothes, they have designer and BP for juniors. Amazing shoe dep and greatt customer service!!1

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12 years ago

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10 years ago

Love it..food was amazing. Definitely gourmet with reasonable price. I will definitely go back.

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10 years ago

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Nordstrom Inc

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9 years ago

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13 years ago

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13 years ago

Get the pot de creme and the warm bread pudding if you are at the restaurant. You can thank me later.

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8 years ago

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11 years ago

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15 years ago

This is a GREAT Nordstrom. The gals in shoes and clothes are wonderfully helpful and know their merchandise. Its a pleasure to shop here.

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13 years ago

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Ask the Community - Nordstrom Town Center at Boca Raton

Is there an Anastasia brow bar at this location?

Yes! We do offer the Anastasia Brow Studio at this location. You can book an appointment here: https://bit.ly/3rBZrmK

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Review Highlights - Nordstrom Town Center at Boca Raton

The online order pick up was understaffed but Tonya stepped right into help.

Mentioned in 2 reviews

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Nordstrom Town Center at Boca Raton - deptstores - Updated May 2026

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