Went on a Thursday morning. The young lady who assisted me was awesome and she helped me find a…read morebracelet for my sister in honor of her last day of chemotherapy. She pulled out a few items for me to look at and even recommended that I look at some sale items. The sale items could be sorted a bit different. I was overwhelmed with that table of sale items and passed on browsing. Overall this was a good shopping experience.

I had an awful experience at one of the Alex and Ani locations. I've shopped with Alex and Ani for…read moreseveral years; this is the first time I've felt like I no longer wanted to patronize the stores. I shopped at the Baltimore National Harbor location and although busy, Aneese gave me wonderful service. I bought 4 bracelets (2 of which she suggested) and checked out. The registers were having trouble running cards so it took a while to check out. ANEESE was attentive and communicated very well but she never mentioned signing up for anything or a warranty. One of the bracelets I purchased was the "Path of Life" bracelet ($40 value) and the charm had some crystal stones on it (an upgrade from the one I was replacing). By the time I got home, 2 of the stones were missing. The next day I went back to the same location. Immediately there was a different vibe. A woman named TYRICE appeared out of the back room, stood still and folded her arms. No welcoming gestures at all. I explained to Tyrice that I purchased a bracelet the previous day and stones were missing. She explained that maybe it was just that one and they could possibly replace it IF I had a warranty. Although she offered to replace the bracelet without the warranty. I told her I didn't want the same bracelet. It seemed that I would lose stones with this design. I offered to purchase more bracelets with the price difference. She said okay but still pushed to replace it with the same design. She finally let me get the "Path of Life" bracelet that had no stones on it but lied to me and said this one costed more than the one I was returning. She switched the bracelets and when I asked for a receipt... refused to give me one. I'm assuming this was so I could not see that she was charging me the same price for a cheaper item. She told me several times that I shouldn't be able to exchange because I didn't have a warranty. I understood the policy but was willing to purchase more with the $20 price difference. I ended up ordering online. Unfortunately, I will never shop in your stores anymore. Tyrice was so dishonest. I felt like she wasn't welcoming at all. While she was trying to avoid an exchange/return she actually made me not want to purchase anything else.

I was here to exchange a pair of shoes because I wanted a different color. They only had it for…read morekid's sizes (which I can fit into), but I was incredibly hesitant on the material made for adult's sizes and kid's sizes. Jasymn was a remarkable employee who understood my issue, and reassured me to take my time to figure out which one I wanted. She went above and beyond calling stores to see if they had what I wanted, and even went to the other journeys in the mall to double check! She let me take as much time as I needed to compare the woman's and kids shoes. She was incredibly patient and very friendly!!!

I went to the adult store first not knowing there was a kids store. I'd never go back to the adult…read morestore they were rude and did not check in, would havre been great if she had directed us to the kids store- Both girls working today were helpful positive kind and followed up with us! They both worked together and made sure everyone in the busy store weee helped!! Thanks for making my daughter very happy! She is ready for her first day of school!!

I wanted to share feedback from my recent visit to your store on Saturday, October 25, at…read moreapproximately 5:35 p.m. I typically use this location to return Amazon packages and have always gone to the designated area in the back of the store. During this visit, however, I was directed to the front instead. When I arrived at the front, the signage pointed toward Customer Service, so I waited there for a short while. I noticed several employees performing various tasks, including two at the registers. After waiting, I asked one of the cashiers for clarification. A female associate informed me that all Amazon returns now go through the main line. I mentioned that the signage was somewhat misleading, as it still indicated Customer Service, but her response was curt--she suggested I "take it up with Corporate" and explained they had several call-outs that day. While I understand staffing challenges can occur, I was taken aback by the tone and lack of professionalism in the response. I wanted to bring this to your attention so the situation could be reviewed, as it may reflect an opportunity for better communication and customer service training. Thank you for your attention to this matter. Sincerely, [Your Name]

So this review is for the company itself. When they first…read moreopened we were at the opening in Vacaville California. The clothes were quality and fashion spot on. Especially for the Vera Wang collection. Through the years as with many, many companies, quality ran through the gauntlet. It is no more! Plastic shoes, thin, scratchy materials. Sometimes if I go I can find a quality item, but I have to hunt and dig, like my big heavy Madden Girl coat for winter. I love it. The big stopper for me was getting a phone call yesterday from a thick, thick accent from I believe the Philippines. The man was asking for me and insisted to speak to me, which I had told him several times it was me and asked what this was about. Then he gives me information that I had to think and decipher that I had a balance on my card. yes, I know. I was on vacation out of the country for 10 days. Payment due in 8th. I have never, ever received a call from Kohl's! EVER! I do always pay in full within a week or 2. Nope this time I was late. I told him I thought it was a scam and he started to say You want to pay now? I say No. He raises his voice and insists several times, You pay bill! With that I hung up thinking, yes it was a scam. I git on the website & found yes I was late by 5 days! 5 days!!!! His amount was correct. So now, I paid and canceled my account! Kohl's you outsourced your company and the standards I used to purchase a whole lot of products through the years! Good bye- Good riddance!! There are still quality stores with quality clothes that the staff still cares and attends to the clientele. You may not care now but enough people will. Many stores have gone belly up, and you are at risk having others in other countries have our private information access and to have them make aggressive threatening phone calls to great clients, well sucks for you CEO!

Friendly professional staff, clean & neat well-placed selection of summer items made today's…read moreshopping much more enjoyable and efficient. Item I wanted sold out online but this store had it so I drove out here in my Z4 top down on this beautiful weather--So glad I did! Everything 50% off also applied to this beautiful Herringbone classic blazer(usually $189), khaki shorts ($49) and sail blue cotton v-neck shirt($34), well worth for its quality, classic, casual & clean look! Located in the Gateway Promenade in Gainesville-suburb of NoVa-an outdoor shops include Athleta, wine shops, Muse paintbar, a couple of restaurant and bars along with other foods you typically find in suburbs. A great option for shopping or eating out.

5/19/21 When in Gainesville a few days ago, I was given the…read moreprivilege of seeing this store. I must say, the place was very clean and organized from what I saw. I saw a bottle of hand sanitizer and a box of masks for arriving clients who don't have or need a new mask. I looked a round and did not see clothing I liked immediately. I saw clothing that was not my style whatsoever at first. As I progressed through the store, I saw two type of shirts I liked very much. However, when I felt the fabrics of the two different half button down shirts, I like the second choice of shirts hanging on hooks. These shirt sleeve shirts were wonderful, but I did not wish to spent $48.99 on them. One color did get my attention more than the others, because I have seen guys walking around in this very light pinkish color. The color I believe it was called Red Sand White Stone or something close to that effect. The lady who helped me out had a nice sense of humor and the other staff member who might have been a manager appeared to be a Baltimore Ravens Fan by her comment on the shirt I was wearing. Should I return to this store, I might buy one of these shirts I liked. We will have to see.

Melissa was fantastic!!! I was actually walking last the store on my way to Ulta, when an outfit in…read morethe window caught my eye. I was immediately greeted by Melissa who asked if I was looking for anything in particular. After sharing with her that I was a newbie to WHBM she took her time to explain the promotions and how the store was set up. As I was looking around so was she!!! Once I had a few items in my hands, she immediately offers me a dressing room. Once she secured the dressing room she came back and suggested some supplemental items based on what I had already grabbed!! Talking about a full customer service experience!! I would come back just for the customer service alone! The dressing rooms are huge and well lit!! This is so perfect to get a true to life idea of how the clothing looks on you. The setup gives you all the boutique type vibes with huge mirrors!!!! All dressing rooms should be as warm and welcoming as the one here! The rest of the ladies here we equally great as well. Everyone spoke and offered their assistance as they came in contact with you. Extra bonus points because when they bag your purchase, they wrap it in tissue paper!!! It's something soooo small but goes such a long way. I think I may become a regular here!

Michelle and Susan are wonderful! They are extremely knowledgeable and super helpful. I had a…read moregreat experience and really appreciated all of their assistance in helping me update my wardrobe. I highly recommend this location. This boutique is spotless, and the layout and atmosphere is beautiful. Thank you again for a perfect shopping experience!

I stopped in here to pick up some Christmas gifts in the form of gift cards. The young lady working…read morethe counter was very friendly and enthusiastic as we discussed Christmas shopping in general. I was in and out in 5 minutes! #AltardState

Pretty pricey but you can catch good deals inside. Went here yesterday with my family before going…read moreto the airport. They have good deals at the back part of the store (70% off). Their fitting rooms are cute, and girly. It's like you're in a different place because of their interior, so aesthetic lol. They have clothing, accessories, home wear and shoes. I hope we have this store in Vegas.

I've had three negative experiences with the same associate at this Woodbridge, VA location, and…read moreit's clearly a pattern. The first time I brushed it off. The second was the day after Thanksgiving when I brought my niece in for a bra fitting--she left saying it was the most unhelpful service she'd ever experienced and refused to buy anything. My most recent visit was no different: unfriendly, unhelpful, and unwelcoming. I was ignored until I asked for help, and even then, this associate was less than happy to assist me. This location used to have the most professional, helpful, and friendly associates. What happened??? I've also read other reviews describing similar issues at this location and with this associate. With the amount of money I've spent here, I'm now questioning whether I'll return and will likely shop elsewhere if nothing changes.

I had one of the worst customer service experiences at Soma in Woodbridge. The staff came across as…read moredismissive, unhelpful, and completely uninterested in assisting customers. Instead of welcoming guests, they walked around as if they had no concern for the people in the store. What upset me the most was how poorly they treated children, especially those with special needs. Their lack of patience and compassion was not only unprofessional but also deeply disappointing. Families should never feel uncomfortable or judged when shopping, yet that's exactly how this store made us feel. In particular, the woman at the front desk was extremely rude from the moment we walked in. Her behavior set the tone for the entire visit and left a lasting negative impression. I normally don't like to call businesses out, but in this case, I feel it's necessary. If you have children--especially children with special needs-- I strongly recommend avoiding this location. A store that fails to treat all customers with respect and kindness does not deserve your business. If it let me leave zero stars I would.

DaShaun Wesley provided an absolutely exceptional experience! I came in w a need, he heard and…read moreprovided all of the things needed for an upcoming event all while catering to my children also in attendance. thank you so much Express for being the lifelong store for me and my needs, but hiring an exceptional staff member/manager!

Due to having younger family members, I'm forced to go here for birthday and Christmas gifts…read more Actually I have an Express waffle style shirt, and it's decent enough. I can't say spectacular, as for its thickness in materials, cannot wear it other than a base layer for cold days. This shirt has held up through, as wearing, washings, and drying's it still exists. I used to have one of their winter hats, that looked good, but again didn't stand up to the elements, Can you get deals here? Yes especially after Christmas. They have some nice long sleeve shirts, and also sweatshirts for those in the below 30 crowd. My relatives like them, and so off to here I go. The store can be fairly busy, and entitled customers don't like to put things back where they belong. To the credit of the employees, all are very nice and also efficient at checkout. As for my fashion taste, please take me with the proverbial grain of salt, because I'm bald, grey and older than their target audience. Their products seem to be of decent quality, and I think people with hair instead of glare, would find things they are looking for here.