My family and I have had two WONDERFUL experiences with Nor Cal Heating and Cooling. Back in September 2022 when Sacramento was experiencing a heat wave over the Labor Day Holiday, of course our A/C decided to stop blowing cool air. In a panic, I sent a message to several friends to ask if anyone had a recommendation for a HVAC company. Thankfully I had a friend (actually a co-worker) who referred me to Nor Cal Heating and Cooling (Hector). I text the phone number and provided a brief explanation of the issue. I received a response back within the hour. Not only did I receive a quick response, but Hector was able to come to our home that same day, assess the situation, determine the issue and fix the problem (capacitor replacement). We were so happy to be back up and running with cool air. We were also impressed with Hector's customer service as he explained everything. So very impressed that we signed up for his ongoing maintenance. Fast forward to December 2022 (now the colder months), my husband and I left the house for a few hours but when we returned we noticed it was a bit chilly in the house. We left the heater on automatic to kick on once/if it reached 70 degrees or below, but for some unknown reason it just wasn't kicking on. Luckily we knew just who to contact. I text Hector, briefly explained the issue and within a few hours he was at our house. He performed some routine sensor and amp checks and also maintenance (seasonal service as a preventive measure). Not sure what triggered the heat to not come on but it's been working great ever since. Hector also discussed options with us should it happen again.
I would definitely recommend Nor Cal Heating and Cooling for many reasons: responsive, excellent customer service, professional, reliable, cost-effective, and up to date on technology for payment and invoicing (both times, invoice was sent to us electronically via e-mail). Yes you can go with those big name HVAC companies but trust me, you won't get the "attention to detail" customer service and you most definitely will end up pay double the price if not more. Nor Cal Heating and Cooling has a forever customer, and we will definitely recommend to friends and family. read more