1. Noor Pilates

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Lombard, IL

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Noor Pilates

5.0 (1 review)
Closed • 11:00 am - 1:00 pm
Updated 2 months ago

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29 days ago

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Club Pilates Glen Ellyn

Club Pilates Glen Ellyn

3.7(11 reviews)
4.6 mi

Had a great class at this studio! The instructor was super knowledgeable about pilates and was able…read moreto offer several modifications for every exercise to make it harder or easier. I'm a beginner in pilates but work out a lot, so she gave me lots of tips and adjustments for when I wanted to get more burn out of whatever we were doing. The reformers were fun to use, the instructor was super helpful, and I got a great workout!

I'm not sure where to even start. I really enjoyed going to Club Pilates in Glen Ellyn. I had been…read moregoing there for about three months when I had to have emergency surgery. I know how rigid they are with everything so as soon as I was out of the hospital, I called and filled out a medical pause on my account and I could not come back until I had doctor clearance. Not only did I lose the three credits that I had already paid for for the month of my surgery, but my card kept getting charged even after filling out and returning the medical pause. I had to keep calling, emailing, leaving messages at the location. All while recovering from surgery. I was told the manager was not there, the manager was on vacation, someone would call me that afternoon. Well, I did take days for someone finally to call me and refund the charges. Well, then low and behold, a few months go by and they charged my card again. Again I had to make phone calls, emails, I even emailed Club Pilates corporate, I ended up canceling my membership and arguing back-and-forth that I was still not released from my doctor, they "allowed" me to be released from my contract, but still kept one month of dues as a cancellation fee. I would never step foot in a Club Pilates again for their horrible customer service their lack of understanding when people are sick or in my case, laid up from an emergency surgery. The instructors were wonderful, but that's really where it ended. I have heard people have better experiences at other locations. So maybe it's just this particular location in Glen Ellyn, that has completely horrific customer service and lack of understanding. I just was flabbergasted at my treatment. Especially because one day I got all the way to class and the class canceled for whatever reason, did I get an extra class credit to my account for my inconvenience? No, they don't practice what they preach, but I was understanding. Also, there's never anybody answering the phones, if you have an emergency or you're running late or you have a question- forget it the front desk staff maybe answers one in 10 phone calls if you're lucky. I would try a different location if you wanted to check out a Club Pilates. My rating of two stars is only because of the instructors. It would've gotten the minimum otherwise

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Club Pilates Glen Ellyn
Club Pilates Glen Ellyn
Club Pilates Glen Ellyn

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Noor Pilates - pilates - Updated October 2026

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