Compassion. They…read morehave taken care of four of our dogs over the years--always with great care and great compassion. I see then with other peoples pets and see the same things--people who truly love what they do and offer the best, most comfortable, and compassionate care for your pets. Plus they recommended a fabulous pet sitter who has made all the difference in world when we would like go on a vacation.

I was honestly fooled by all of the glowing reviews and decided to give this clinic a chance…read more Unfortunately, I didn't even have to make it through the front door to realize this was NOT a place I felt comfortable trusting with my cat. I scheduled an appointment because my cat suddenly developed a heart murmur and needed an X-ray. I was told I would be charged $75 for an exam and $185 PER X-RAY. Fine, I was prepared for the cost because my cat's health is important to me. What immediately became a problem was the attitude I received from the staff. I had already arranged for my cat's veterinary records to be faxed over because I was switching clinics. When I called, I was told they had no idea what I was talking about and had apparently received nothing. Okay, mistakes happen, but the way I was spoken to was completely unnecessary. Then I was given an attitude because they had not received my cat's rabies vaccination documentation. I explained that the vaccine had been done through the SPCA and that they were welcome to contact them directly. I was told, with an attitude, that they absolutely would not because "they never answer the phone." If you're going to deal with potential new clients that way, you're certainly not making anyone feel welcome. After speaking with THREE different staff members, the consistent attitude was enough for me to cancel before bringing my cat there. The interactions were so unpleasant that I genuinely no longer felt comfortable having my animal treated at this facility. And honestly, that is the part that bothers me the most. If this is how prospective clients are treated over the phone and at the front desk, it makes you wonder what kind of experience you would have once you actually entrust them with your animal. I understand that veterinary offices are busy. I understand that records sometimes don't come through and that staff deal with difficult situations all day. None of that excuses being unnecessarily rude, dismissive, or hostile toward someone who is simply trying to get medical care for their pet. Maybe the actual veterinarians here are wonderful. I'll never know, because the staff interaction was enough to make me take my business elsewhere. I genuinely don't understand all of the overwhelmingly positive reviews after the experience I had. Maybe I just caught them on a bad day, but three separate unpleasant interactions is more than enough for me. If you're considering this clinic, I would strongly recommend doing your own research and paying attention to how you're treated BEFORE scheduling an appointment. I certainly wish I had. Needless to say, I will not be returning, and I will be taking my cat somewhere that actually makes me feel comfortable placing his care in their hands.

We loved NLVC when we started with them. Everyone was great and our dogs were loved by the vets…read moreand staff. We have changed vets for Jasper, our 13 year old Jack Russell/Besenji mix. Our Kolby passed on 12/22/25 with undiagnosed (by NLVC) kidney cancer, he was 11 years old and very active in July. On August 5, 2025, we took Kolby to NLVC and saw a "new to us" doctor, Dr. Callan, because he had a seizure/passed out over the weekend, not eating well, vomiting and peeing in the house. Dr Callan did a urinalysis and Sr. Wellness Panel. Kolby was put on Proin for peeing in the house. (One month prior to the seizure, Kolby had a wellness visit on July 10th with a "new to us" doctor, Dr Paul, and everything was ok). After the seizure he acted like he felt fine but we obviously wanted him to be checked out. Dr. Callan did the bloodwork and said for us to just watch Kolby and video him if he has another seizure. The bloodwork showed everything as pretty much normal and the Proin seemed to help with the uncontrolled peeing. On September 2, we had Kolby's meds refilled (Proin and something for nausea). On November 18, 2025, we took Kolby back to NLVC and saw another "new to us" doctor, Dr. Omlor. We took Kolby because he was losing weight due to his decline in appetite, vomiting and chewing his hair off. Dr. Omlor gave Kolby IV fluids and an injection for nausea. Keep in mind, my husband and I trusted this veterinary clinic and thought we were doing the best for our Kolby. On December 9, 2025, due to Kolby's decline in appetite, weight loss and hair loss, we took him back to NLVC. Again, he saw Dr. Omlor for a recheck. Kolby had a significant behavior change in the past week. He was barking at nothing, staring into corners and peeing in the house again. Dr. Omlor said that "The behavioral changes you're seeing could be related to something called cognitive dysfunction syndrome, which is similar to dementia in people." At this point we should have asked them for x-rays, but we aren't doctors. By Saturday, December 13th we headed to Urgent Care in Newark. They immediately performed x-rays and found a mass in one of his kidneys. They made us an appointment for Monday morning at Pinnacle Veterinary Specialist in Glen Mills, PA. They performed an ultrasound and found that the kidney mass was cancerous and had now spread to the other kidney. He also had a blood clot that could move at any time. They suggested that it would be compassionate to go ahead and euthanize him. We couldn't leave him there. We opted to bring him back home and make him as comfortable as possible. We did and one week later we had to let him go. There are no words to say how much that little Prince was loved and horrible to think how much he suffered from August to December. We truly believe if we had a regular vet who was the only one he was seeing, they would have suggested other measures to diagnose him. NLVC failed us. We called today to get Jasper's records and I let them know about Kolby. The girl who answered the phone didn't identify herself and when I said something about the vet revolving door, she said that they "have a lot of veterinarians". We needed consistency and someone who would love our dogs. There have been several staff members there who were wonderful and we also love Dr. Meredith and loved Dr. Gruber. Unfortunately, Dr. Gruber left long ago and we never see Dr. Meredith anymore. It also appears that many of the staff members that we loved so much have also left the practice. The young lady who answered the phone today was just doing a job. No heartfelt compassion - all that I got was a "sorry for your loss". Yes, and we are sorry that we have to leave and cannot recommend your services. RIP our sweet Kolby - aka Little Prince...

I have been taking my dog and kitty to new london vet for years. I would say during that time nine…read moretimes out of ten.They tell me one appointment time.I get there and it's something different. The front test people need to do their job more efficiently and with. Today I was taking my animals there.At eleven as per the conversation with the receptionist when I made the appointment upon arrival.They tell me my appointment isn't until eleven thirty. I told them if this is always happened to me.Every time practically, I decided to wait twenty minutes.The one receptionist was rude and giving me stink eye and had an attitude with me. I told them it wasn't my problem.What I was told?And then I would wait twenty minutes, then the doctor comes out.And refuses to see me and like pets. So i'm professional, I do not recommend this place to anyone.They can control their staff.They're always laughing and joking around in the back room, and they don't know what they are doing. I've also had misdiagnosis of my pet, which in return has led me to take em back for simple antibiotics, which wasn't prescribed when it needed to be.Do not take your pets here.I will be taking my animals to a real professional veterinarian.

I have gone here for over 30 years and was extremely happy with Dr. Beck. I made an appointment…read morethis past Fall and found out the practice had been sold a few years ago. No notification to former clients. My two cats needed vaccinations. When I got home the rabies certificates showed the exact weight as 3 years ago. I call to get the current weight and it had never been recorded! I had to make 3 calls to the office to get a summary of the visit concerning dental surgery for my one cat. Then I find out no surgical procedures are done at the West Grove location! The main location is in Newark, DE. All the positive reviews on here are prior to the new owners taking over. BEWARE!!!!

Horrible place to take any animal. I requested a refill for my dogs medication. They didn't call…read morethe meds in or even call me to let me know that that wanted me to bring her in before refilling her script. It took days to get an appointment for her and by that time my dog had already gotten very sick. She had an autoimmune disease, so she felt horrible very quickly. She wouldn't eat and got blistering and bleeding sores by The time they could see her. Now they are saying also that it will take 48 hours to get a vet to write a prescription and you have to come in and pick it up. First off this place is not that busy and are we going back to the Stone Age handwriting scripts and taking them to the pharmacy. This place is a joke. They don't care about your animals just you wallet. Also Reese the assistant is super rude and should find a profession that doesn't deal with people.

I never do reviews but I just want others to hear about my experience with Dr Teti Unfortunately…read morefor my family we had to put down our beloved dog due to cancer. It was very quick and he went down hill in 3 weeks. We were so so sad and our vet recommended Dr Teti for euthanasia. We scheduled our day/time and Dr Teti pulls up in a little 2 seater Mazda Miata convertible. He comes to our door in a hoodie, dirty shorts and barefoot. His feet were filthy black with dirt on them. I let this go because we were focused on the task at hand. Once ready for anesthesia, he sticks our guy with needle and he must have hit something because my weak little dog screamed and screamed and just tried to get out of our arms. It was devastating. He finally fell asleep. But this was the last thing he experienced while alive. It killed me and the doctor said nothing. Once asleep, he administered the last shot and within seconds he passed. We held him and finally my husband carried him out to his two seater car. He is placed on the passenger seat, in the beating sun, and off he goes to Animal Soul in Wilmington , DE. This definitely was not the peaceful end of life we wanted for our little guy and it was devastating to us. The way he arrived, his appearance, the shot, the way he left was so disrespectful to all. --Lastly, I just had to stop at my vet the other day and I wanted to share with someone. Shared with staff and they are aware that Dr Teti's appearance is as above. I cannot believe my vet and others in area recommend him. Many might have a different experience, but I wish someone like myself did a review to inform others so they don't have to go through what we did. Rest in peace my little guy.

The absolute most honest, kind and amazing vet we have ever been fortunate enough to meet and have…read morefor our "babies". I can't say enough great things about Dr. Teti. He has been seeing our dogs for many years (all four dogs) and they all love him. He has supported us through some really tough illnesses as two of our oldest digressed with their heart conditions and we couldn't be more grateful for his knowledge and compassion.

Dr. Lon and his staff are amazing people who LOVE animals. We have 5 cats and two large dogs. I…read moretrust them with our babies lives.

Horrible experience - this one vet has an attitude and spoke rudely and wouldn't stop. Completely…read moreunprofessional. We have been going there for years and first time encounter such a vet.

There is no way Dr.Robert Flanagan and his In Home Veterinary Care practice should ever get a good…read morereview! In my dire need to put down my little, seriously ill 6 pound dog, I used his website to request an appointment that morning. When I didn't get a response, I called his mobile number on his website. He was the most uncompassionate, insensitive person I had ever spoken to. When I said that I had requested an appointment on his website, with him being only less than a mile from my house, he replied, "No, I can't because of a family emergency." And when I replied, "Oh no, really?", he said, "I don't have to explain to you why!" All I said was, "Oh no, really?" (meaning, "oh no, what am I going to do") While I was obviously distraught, he continued to argue that there was no way I was able to request an appointment on his website. (Clearly, there is place on his website where you can request an appointment.) This doctor, by no means, is a caring veterinarian, and I promised myself, after my little dog passed that day, that I would make sure that dog lovers in the Newark, DE area know how callous this man is to care for their sick and dying animals and help persons like me who needed his help. A terrible veterinarian!

This is an amazing service. Veterinary care for the new millennium. Personalized, caring service…read morefor your family pets in the comfort of your own home. My dog and cats are always happy to see one of the Dr Flanagans. No more scared, shaking animals terrified of going to the vet's office. And they respond to texts! Highly recommended.

please read reviews before trusting these people with your pets. they're lying about travel…read morerequirements for pets just so they can scam people for extra money. The manager Colleen Kirby is unprofessional and extremely manipulative. She lied about microchipping being mandatory for travel to puerto rico knowing there was a more cost affordable option that wouldn't require a procedure, rather than just taking accountability, apologizing, and issuing a refund. This level of manipulation and lack of care for not only these fur babies but their families as well is egregious and disgustingly unacceptable. If you care about your fur baby please go to someone who has their best care in mind and not their pockets!

1 STAR -- EXTREMELY DISAPPOINTING EXPERIENCE…read more I have never been more frustrated with a veterinary experience in my life. I came to this hospital trying to do the RIGHT thing for my cat. I trusted the veterinary staff, followed the advice I was given, paid money out of my own pocket, and genuinely believed I was purchasing something that would help protect my pet if she were ever lost or stolen. Instead, I am now having to fight to get a resolution over a service that does not work for my current location in Puerto Rico. I was advised to microchip my cat, specifically with the understanding that this would provide an additional layer of protection and identification for her. I paid for it based on the information provided to me. AFTERWARD, I discovered that the associated service does not provide the functionality I understood I was paying for in Puerto Rico. That is a HUGE problem. What makes this situation even worse is my interaction with the hospital manager, COLLEEN KIRBY. Today, instead of actually addressing my concern and taking responsibility for the fact that I paid for something that does not serve the purpose I was led to believe it would, COLLEEN KIRBY attempted to argue that the microchip was "mandatory" for flying. That is NOT the issue. If a microchip is required for travel, then tell your customers that BEFORE taking their money. Explain exactly what the microchip does. Explain what it does NOT do. Explain whether the registration/tracking service works in the destination where the pet will actually be living. Give customers the complete information BEFORE they spend their money. Do not take someone's money, allow them to believe they are purchasing a particular service for their pet's protection, and then change the conversation afterward when they discover that the service does not function where they need it. I have screenshots and documentation of this entire situation. I am not making accusations based on hearsay. I am speaking about what I personally experienced, what I was told, what I paid for, and the communications I have retained. And let me be VERY clear: I am not asking for some outrageous favor. I am asking for my money back for a service that does not provide what I understood I was purchasing. The fact that I have had to argue this much over a refund is absolutely ridiculous. I came here as a PET OWNER trying to protect my animal. I trusted professionals to give me accurate information. Instead, I am leaving this experience feeling completely taken advantage of and disrespected. COLLEEN KIRBY, as the hospital manager, should have been focused on resolving the customer's legitimate concern instead of arguing semantics about whether the microchip was "mandatory." Mandatory for travel and functional for tracking/identification in Puerto Rico are NOT the same conversation. I expect businesses to stand behind the information their employees provide and the services customers are charged for. At this point, I have documented everything, retained my screenshots and communications, and I am pursuing the appropriate avenues to address this situation, including exploring my legal options. This review is not about being an angry customer because I did not get my way. This is about a pet owner who spent money because she was trying to PROTECT HER CAT and is now having to fight to receive a reasonable resolution. I should never have had to go through all of this. If you are considering this hospital, ASK QUESTIONS. Get everything in writing. Verify exactly what you are paying for, whether the service actually works in your destination, and what functionality you will realistically have after you leave the United States. Because apparently, simply trusting the professionals and trying to be a good cat mom was not enough. I will be documenting my experience and the response I receive from this hospital accordingly.