This Veterinary practice used to be excellent..not sure what management changes have been made over…read morethe last couple of years but they've gone straight downhill. Have taken my small dogs there for 8+ years. They no longer send pet reminders for exams, vaccines. Just noticed one of my dogs is way over due for vaccines. Scheduling for a dental consult is two months out?!? A specialty Veterinary practice called Red Lion and was treated rudely. I believe they have skilled Veterinary techs but they are short staffed.

We took my cat in a month ago. He was losing weight and wouldn't eat. They did blood work. Never…read morereally explained it and told us we should have an ultrasound to rule out a tumor. We didn't have money for that. Needless to say, he started to eat and we got some hope. He went down again today and we took him to a different vet. He was in severe kidney failure. I'll let you read into that whatever you like

Dr. McKinstry is a brilliant vet who truly loves what she does which is evident in her passion and…read morecare. My wife and I had the pleasure of having her as a vet when we lived in Philadelphia and were devastated when we moved to NYC. After numerous bad experiences with other vets, we now make the trek back to Kennet Square to see Elizabeth - she's just that good. She has gone (WAY) out of her way to help with our diabetic / CKD cat, answering numerous emails and calls outside of business hours, and got prescriptions and dosages right that showed improvement in our cat where other vets had gotten it wrong. She has given us a lot more time with our beloved (now old) boy and we can't thank her enough. Rare combination of intelligence and compassion. We are so grateful she is our Vet again!

Dr. McKinstry is an extremely intelligent, empathetic veterinarian who goes above and beyond to…read moretreat her patients. Over the past 25 years, she has seen many of my cats, and most recently, one with a case of chronic FLUTD. I am always amazed at the breadth of her knowledge and ability to help my pets, who often present with challenging isssues. Notably, last week, she answered my phone call in the evening, after her practice was closed for the day, provided interim instructions, and fit my cat in for an appointment. Dr. McKinstry is a one-woman band running her busy practice, but it's a mighty good one.

My Mother has used this practice for many years, and has been happy with the care given to all of…read moreher dogs. I called Thursday afternoon to see if I could make an appointment for Monday morning to have her dog put down. I explained his issues and they told me they could not do it before 5pm on Tuesday. No compassion at all! Very disappointing! Needless to say, I was forced to go elsewhere.

We used Kentmere for 13 years and everyone we've ever dealt with there has been wonderful. Dr…read more Coogan was our main Vet for many years and then when he stepped away from the practice, Dr. Synder became our main Vet. We recently had to say goodbye to our senior dog Newt and I am so grateful to the staff at Kentmere for all their care and compassion. Dr. Synder was wonderful, especially these last few months when our dog's health began to deteriorate. The beautiful sympathy card you sent, signed by the entire staff, was most appreciated. Thank you so much for all you did for us and our Newtie girl!

I adopted a new cat that was there was very timid and shy and terrified (I also already have a…read morecat), and putting him in a carrier and bringing him to the vet was just not an option. They came to me for a very reasonable price. There was a team of three they were sensitive to the environment to the cat. They handled everything that gets handled in a veterinary office. And they were all so amazing and kind. I highly recommend!

Branmar Vet is awesome and so are all the employees. I have been going there over 30 years and…read morehave watched people come and go. They are caring and compassionate towards the animals and always give you their full attention. They are a small business and are doing what they love which is obvious in their service. If you are looking for a local vet, this is the place to go. Doctors are knowledgeable and experienced.

We needed a vet closer to home one day and now we don't want to go anywhere else. We have found…read moreall of the Doctors to be knowledgeable and able to easily relate to the animals while communicating with the owners. I even got my parents to bring their dog over which was a bit of a miracle and they are now customers as well!

Disconcerting ownership and poor customer service skills…read more brings worry to bigger decisions down the road - Red Flag Beware INCREASING CLIENTS MAY BE THE CAUSE OF LACK OF ONE ON ONE CARE You won't find many bad reviews here because there are some wonderful skilled and caring personnel that practice here- But what you will see is that all the low ratings here are are mainly based off of incidents involving LITTLE TO NO OWNERSHIP/ RESPONSIBILITY AS SOMEONE PROVIDING THE SERVICE on the business's end- which makes a strong case to be weary that this may not be the safest place for your loved ones when it can matter the most for life and death scenarios. On top of it, the customer service approach here to remedy and offer any sort of explanations to the incident - comes off like an AI generated default response with a dismissive and defensive undertone- A lot of "sorry you feel this way" again very little ownership of wrong on their behalf and points blame when they can at their clients when defending their company. I am a new client there some months back- Only saw Dr Brooke initially. I have asked for her on another occasion, but due to availability, I was given another vet. Dr. Brooke hands down leads with her love and makes the time to be caring accommodating human - on top of her professional responsibilities. She's the type of human who will go out of her way to call you to discuss something. If she says it , she does it. Very little people nowadays lead with that type of care for others. I can't say the same for any other doctor there. Fast forward to my first vaccine update visit just the other day and attempted to make an appointment for my dog to see his doctor for the shot( i had hoped) and have an updated vaccine... the reception team asked if I was coming in for anything else specific ? I later realized by saying no at this moment , I was then to be given only to a young tech and would have zero ability to speak with Dr. Brooke. Now here's where the entire issue stems. As a newer client to their "standard procedure", (i was told later over a text message) needing to specify an appointment with a dr versus a "tech visit" it would have been nice if the reception team would have been more acute to potentially that I may be unaware ( as a new client) that I wont see Dr Brooke unless I specify I need to see her! I have no problem following this procedure from here on out , but as I am learning this information , physically there at the desk- 8 ft away from dr Brooke- standing in a very tiny waiting area with no dogs in it aside from my well behaved dog, the best anyone could offer my quick ask of just a quick glance at a photo of a bump on his skin that comes up and disappears time and time again that my dog is having lately- a room of professionals, only could offer I make an appointment for the future. So as I stand there as the tech and the reception team shares with me this info, there was no sort of apologies on their behalf of how much of an inconvenience this has become. We all know our dogs aren't fans of going to the vet and the best offer here was while I was there come back???? For a quick face to face with any actual Dr? All I got was my receipts and an " I get it" from the reception team....If they got it, then they weren't trained correctly.. I was left feeling like there was a disconnect that there was fault on the side of the initial reception team who wasn't clear that I wasn't going to see Dr Brooke for his shot. Later, I was told over text by a nameless personnel ( a doctor perhaps?) there, " that I was offered at the time" over my initial appointment scheduling- this was false...unless that they assumed I already knew their "standard procedure." All it would have taken was willingness on their end to own it could have been handled clearer on their end initially making the appointment via phone and a simple apology. Nope, I got a lot of , "I understand you want an apology and responsibility from us, and I won't give that" attitude. This should make most weary when it could matter!

I recently came to this clinic for my puppy to get a wellness visit with Dr.Werkiser, and then we…read morecame back for her spay surgery. Dr.Werkiser was absolutely fantastic! She was extremely thorough with my wiggly puppy's physical exam, reviewed all my prior records from my old vet in DC, and answered all my questions. Dr.Werkiser is very knowledgeable and my puppy loved her. The receptionists, and technicians, were all extremely friendly and my baby girl loved all of them. I highly recommend this clinic, it was a calm and relaxing atmosphere with excellent patient care and engaging staff. Thank you to everyone at Wilmington Animal Hospital for taking care of my puppy and making this over protective parent feel safe and confident trusting her in your excellent care.

I Beg You! If you Love and respect your pet/family member's Life and dignity, take them…read moreelsewhere!!! The vets here are unempathetic, uncaring, greedy robots who are NOT interested in the health, wellbeing and LIFE of your pet. The "veterinarians" here will not, and cannot, answer, or address, your direct questions or concerns about caring for your family member's existing or future health concerns. They will even prescribe, and administer medications that are NOT appropriate and even accelerate the decline and ultimate death of your beloved pet. If you still choose this despicable and greedy practice, RUN! or walk out especially if they give you "Dr" lelusic! aka the socially and professionally challenged AI Bot. The "Chief of Staff" Ladman also made the euthanization of my beautiful girl a chilly, even confrontational, experience. I WLL NEVER RECOMMEND, and make sure anyone I know, does not bring their Fur Baby to this disgustingly greedy and uncaring clinic!...Everyone I know, Loves (their) pets.

Dr. Holly & Jen are Wonderful! They specialize as far as w/my pets in Allergies, Podiatry &…read moreGynacological (anal) issues. For my pets she has been the best. Most of all she listens to what the problem is & pays ATTENTION to our PETS. She does whatever is in her power to do. We trust her & her staff a lot. They are our hearts, that's saying so much about her. I don't like going to a vet & having the Vet Tech seeing my pet. I pay for a Doctor & that's what I want. No more than I want to see a nurse when we go to the Doctor. I just love her little country office with all the warmth & caring that comes along with it. She will give it to you straight. My Pets love her as much as they can love going to the vet is possible. Each Dog leaves with a large cookie & a TOY! How many vets do you know that are hands on like this? Not many. I loved Dr. Willie from WC Animal Clinic, but he retired. Thank GOD we found Dr. Holly & Jen. Her Staff is so considerate as well. Not only this but she doesn't put them through a battery of testing before she can figure out what is wrong. It's unnecessary & $$costly. Which in my opinion why some people stay away.

Our very elderly cat reached the end of her life. We knew she was failing, but after 15 years…read morefound it very hard to let her go. We went to some lengths, and she was not in pain. But, she was suddenly crippled in one leg, and it was time. The people at Chadds Ford could not have been more empathetic to two elderly folks about to lose their third family member. Dr Mehew was so kind, accomodating, and understanding. Cannot say more!

After being referred to this vet by a friend who shared how compassionately they cared for her dog…read moreas he crossed the rainbow bridge, I knew I had to call. I was pricing vaccinations for my golden girl, Millie, and from the very first phone conversation they were knowledgeable, kind, and able to get us scheduled for the very next day. Even though I was 10+ minutes late (mom life ), there wasn't an ounce of hostility. They brought us right in and treated Millie like we'd been coming there for years. The entire staff was warm, welcoming, and genuinely caring. Their pricing was also more affordable than the other places I contacted, which was a huge plus. And to top it off, during our visit three of our family and friends were walking in too -- clearly we're not the only ones who trust them with our fur babies! We'll absolutely be back. Highly recommend!