I want to be honest because I read other glowing reviews on google and was excited to try this place. I ignored the ones that gave me a forewarning because there weren't that many.Take your money elsewhere. Here is my experience. I made an appointment for my husband and myself and paid the deposit. On the day of our appointment set by them, I got a call asking if we could come 15 minutes later because they were having a heating issue and the place was cold. I said yes. When we arrived, the gate to parking was closed, so I called and was told the technician "caught a flat tire" on the way and would be there in 30 minutes. This was unacceptable as we were already behind schedule. We were then offered 2 free services for my husband and myself. I was perturbed by my time being wasted, but what can you do? This was November 23rd. I told the person I would be traveling and would reschedule when I had the time to do it, as I travel a lot. Fast forward to last week. I called and left a detailed voicemail about the situation and received a return call. The person obviously hadn't listen to the voicemail and said "we don't check voicemails" I was flabbergasted that a business would say that, so I explained everything all over again and the person on the phone said I could not redeem an appointment because their policy states that a deposit is only good for 30 days. I also asked if I could just use that deposit I paid for myself only because my husband could not use it. I was told deposits were non-transferable. Again I am flabbergasted because no one ever said any of these things before. I was told the owner would call me back. That didn't happen, so after a week I sent a text hoping they did check text messages since they don't check voicemails. I immediately got a return call from a manager who told me that the person I spoke to previously was actually the owner but she doesn't like to handle these matters. BIG RED FLAG! Why lie? By now I could see this company was very unprofessional and ignorant. Now I don't want to deal with them at all because I had no confidence. The manager assured me that my money was good for whenever I wanted to use it. I asked that she send that to me via text and she said she would do it right away. That text never came. Today I texted them to find out when I would be receiving confirmation of our phone convo. I received the most astoundingly rude response. I could not believe a business would conduct themselves in such an unprofessional manner. Who does that? The building and premises looks lovely, but it is a very shoddily run business who for $75 dollars ran off a potential repeat customer. I read their policies while speaking with the manager and nowhere does it state anything that was told to me by the owner. I hate that I have to write such a negative review, but if I had heeded the reviews I read I would not have even tried. CONSIDER YOURSELF WARNED, and should you decide to patronize I hope you have the experience of the glowing reviews! Good luck! read more