Poor customer service. Spoke to their secretary Jeannette and owner Nick. They were rude and…read morecondescending. They failed to understand that I'm in a rush to obtain insurance to close my mortgage loan. Thankfully they are not the only insurance brokers on Oahu. Nothing "Innovative" about Innovative Insurance!

Not attentive or informative. Unpleasant office. Bad customer service. Over priced. Can get the…read moresame coverage elsewhere for less.

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

I'll only take time to write an excellent or poor review. So this review is for receiving EXCELLENT…read moreservice from this team! I was put in an unpleasant scary situation with AAA when they supposedly signed me up for a homeowner and auto policy. Approximately couple weeks later and after they collected my premium payments, they basically told me that they would have to terminate my policy because the property value exceeded their limits! They didn't even survey my property! Then, they said the policy will terminate in about 21days! They even advised for me to cancel my policy with my previous insurance company. Basically, AAA they left me in a bad situation and now having to find another insurance company in 21days. I have never filed a claim for this 70yr old home. A friend advised me to contact their agent Lance Arakaki at StateFarm which I did on Good Friday (holiday). I explained my urgent request to obtain insurance. He was very professional, gave great advice on StateFarms requirements and the process. He emailed me exactly what he needed and kept me informed almost daily on the status of my application. He took the seriousness of my situation knowing AAA was terminating in couple weeks! Lance called me yesterday to tell me the great news that they will be able to insure my home and auto for a competitive price too! So Lance and his team members Erin and Leslie pulled a miracle in 1 week!!!! I've learned so much about this process and the importance of working with knowledgeable professionals! I highly recommend you contact this team if you are looking for an agent. Lance and his team will definitely be there to support you and give honest advice! Much appreciated and thank you to Lance, Erin and Leslie!!!!

First time meeting Lance since my previous State Farm agent retired. I had to make changes to my…read moreinsurance policy and was given the opportunity to meet with Lance to go over my current policies. I'm so glad we were able to meet with him, because he was very informative and made me think about what other ways to keep my assets protected. We felt very comfortable speaking with him and never felt like he was being pushy. If you need an insurance agent , definitely go see Lance and his team

I would definitely recommend Ashley and her wonderful team to take care of all your insurance…read moreneeds. When I first spoke to Ashley over the summer it was like we've been friends for a long time. I knew from that moment that she would take good care of me. Today I had the pleasure of working with her colleague Lehua on upgrading my policy and the process was seamless. Huge mahalo to Lehua, Ashley, and the entire team!

I called the office to request for proof of insurance and I was told it would be emailed to me…read more Lehua was the one who contacted me via email. There was a mixup regarding which document I needed but after explaining it to her, Lehua was able to provide me with the correct one right away. I really appreciated her promptness in helping me get what I needed.

I am very skeptical of small business as opposed to the giants (Geico, Allstate, State Farm,…read moreetc...), however, due to buying a new home, I felt obligated to price out everyone including a contact I had at Matsukawa Insurance. Not only did they beat out the pricing, they offered better coverage, responsive and knowledgable feedback, and a better internal understanding of insurance in Hawaii. My agent, Tricia was able to provide me real world examples and comparisons as opposed to getting an agent who does not have a full scope of knowledge of the start to finish process. She provided me tailor made quotes based on my needs and I could not be more thankful! I recommend Matsukawa Insurance to everyone I know.

My eyelash/ nail salon is insured by this company.. Tricia my agent went out of her way and beyond…read moreto get me the coverage that we needed.. and most importantly what my landlord demanded.. thanks to this agency... my shop is insured!!! :-)

I want to shout out and recognize Amy. I was in desperate need of adding an address to my icat…read morepolicy during a moratorium. Her request was denied because of hurricane Nolo. She never gave up. She knew a simple but almost impossible task that was so very important to comply with my credit union's policies to close on a loan, she never forgot about me. She had to wait the weekend and first thing this morning her request was granted. Ahead of my scheduled appointment!!!! She emailed then called me to make sure I received the document that I desperately needed. She is absolutely amazing!!! I have spent my entire working life in customer service now retired. Amy is a rare and cherished person. Amy is what I call a true dedicated customer oriented leader!!!! I can't thank you enough Amy. Allstate you have a true GEM!!!!

It is kinda difficult today to find a company that offers homeowners insurance policies. I am so…read morefortunate to have called Nakoa Kai and had the opportunity to work with Taylor Colon. She responded to all my concerns and provided me with updates from the beginning, to the quote and now, signing my policy. Taylor made the process painless and worry free which is a good thing during these times. Mahalo again Taylor!

I would run for the hills!!! I had a really horrible experience with them. There are many other…read morebetter insurance companies out there.

This review is solely on my experience with agent Reid Higashi. We were referred to Reid by our…read moreprevious insurance agent. Right off the bat, Reid was very prompt, professional, and most importantly, honest. Being a new business, I had so many questions about the policy he suggested, and the different things it covered. Reid answered these questions without hesitation, and always had a willingness to help. On top of explaining the policy we were getting, Reid stayed with me on the phone for almost an additional hour just answering my questions. As our business grew, I constantly needed documentation (done quickly), and Reid always got them to me within 24 hours. When it comes to dealing with insurance policies and insurance agents, it's always been a hassle to me, only because I always felt like they're just out to get your money. Reid totally changed my perspective. I appreciate his exceptional and efficient service, his honesty, and willingness to help. If any of y'all need business insurance, Reid is the one--trust me!

Although I ended up not picking State Farm for my car insurance, my entire encounter was…read moreexceptional. Pricing was transparent and fair. Lia was understanding both over the phone and over email. Never felt forced to buy or sign up with them. 10/10 would recommend you to inquire.

It's good to have insurance but with the right company. I had a mainland insurance and it was more…read morebut they actually had no problems. I paid monthly and I got one insurance card with the effective date and the expiration date. When I had my car shipped I changed to a local insurance and State Farm was affordable. The only problem was I paid for a 6 month policy and instead of getting a card with the 6 months of insurance, they gave me a insurance card for almost every month. I eventually called to end my policy with them and that's when I saw that the only insurance card I had was digital and it was from August to September. I called the insurance agent Kaina and I asked if the insurance card was supposed to be like that and he said "we give insurance cards for every month due to people lying and fraud of using expired insurance cards". Thought that was weird. They said they mailed out an insurance card every month but that wasn't true I didn't get any. So I had to ask them to email me all the months. Anyways I wouldn't go with State Farm for these reason. It was too much and weird for me.