If I could give this merchant zero stars, I would. In the midst of chemo treatment, I found this braider's web page and made appointments for my two daughters to have their hair braided before school started in September 2021. I paid the 50% deposit on each appointment in good faith.
Several days before the appointments, I attempted to communicate with this braider via her website and via email (no telephone number was available anywhere). She did not respond. Her website stated that deposits were intended to prevent no shows, and that a client who changed their mind would need to cancel 24 hours in advance. So, with no evidence that this braider even existed or that she would be available for the appointments as scheduled, I cancelled both appointments 48 hours in advance. I sent a message to inquire about when I would be refunded the deposits. She gave no answer. But, lo and behold...when I challenged the charges through my bank... she appeared!
Her policy, apparently, is that no one gets their 50% deposit back, even if they cancel within the 24 hour window. That's foul. If I'd seen that small print, I would certainly not have put down deposits on those appointments.
In the end, this person collected cash from me without provision of ANY services. If you're looking for a braider, this one may or may not be great at braiding...but she's excellent at stealing your money. Beware. read more