very helpful staff. Andrew mak who went out his way to solve really stupid problems for me. such as…read morefixing my camera bc I wrongly pressed sth n changed the setting lol. I didn't even make my purchase here. I bought my fone 2 weeks ago in shatin Wilson n they still answered all my questions haha. very quiet store bc of their location. located on the second floor of star house with barely any one seen in the entire "shopping mall"

The place is kind of like an actual Fortress in how confusing it is to get to the different tech…read moredepartments but it's really clean and well priced. Main thing that popped out at me was how NICE everyone was! I guess my expectations are low because Hong Kongers are supposed to be known as like the rudest people in the world. But I bought something and the guy went out of his way to help me unpack the wire and connect it when he really didn't need to at all.

Dropped by on a weekday afternoon to look at electronics…read more Kee helped to offer the LG tv at a better price than advertised. I got his business card and a brochure on the tv. Came back a few days later and Kee spotted me and we reviewed the tv again. I also asked about a smaller tv, he showed me another LG and again a lower than advertised price. We bought TVs and also a vacuum that day. Will see how things turn out when the are delivered. There was also a promo for a free blu ray player, Hyundai 500gb hdd, Ricco Hotel voucher 30% coupon, hdmi cable, and a filter for the vacuum.

Great service from Staff : Annie ... very helpful in getting exactly what I needed without any…read morepressure of selling extras!! In & Out in 15 mins! This is a full service Apple Store with all the selections you wanted...remember no sales tax in Hong Kong make it a great value! Also free parking with purchases!

If you've ever been to an Apple Store and thought it was a crazy experience, you'll think it was…read morenothing compared to the Apple Store at Festival Walk. I would describe the Festival Walk Apple Store as...CRAY CRAY to the max times 100. I came here a few weeks ago to look into purchasing an iPhone 6s with my mom. In order to purchase an iPhone, you have to wait in a pretty lengthy queue. I had my mom stand in line for me as I played with around with the display models. It took me about a minute to look at the models before I met with my mom in like. There I was stopped by a security guard asking me why I was cutting in line in Chinese. I explained to him that my mom was waiting in line while I was checking out what model and color I wanted. He then stated that I was cutting in line and that either my mom or I had to leave the line. Huh? Really? After giving us a somewhat hard time, my mom and I explained to the security guy that we were together and that my mom was waiting in line while I was testing out the models. We then explained we combined were only going to buy one iPhone, and not 10 phones each, therefore preventing others behind us from purchasing a phone (or 10 of them). He had given us a hard time, as he explained, because apparently each queuing customer can purchase up to 10 iPhones. I assume that many patrons buy the iPhones and then resell them in mainland China or overseas. I would have to say that my overall Apple store experience was an unpleasant one. First of all, it's super crowded and busy... so busy that they rarely pick up phone calls when you call their main telephone number. Secondly, I didn't like being given a hard time after explaining myself to the security guard. I guess maybe cutting happens a lot in this Apple store that they need to implement strict queuing policies? I guess you can say all Apple stores aren't created equal -- each country is different unfortunately. Of note, Apple's warranty is country specific. So, while Hong Kong offers unlocked iPhones, which is great and all... However, the warranty only applies to Hong Kong. So if your iPhone craps out (as mine has done in the past), you'll need to ship your iPhone to Hong Kong for repairs or fly over to get it serviced. This could get to be expensive. So buyer beware! Your warranty will not be valid in the US or wherever your home country is.

Kimmy Wong is good to work with. She setup my MacBook smoothly after I purchased MacBook from…read moreBroadway. I would give her 5-star. The Supervisor who sold me the MacBook is just so-so. First of all he said there was no further discount. So we asked him to ask his manager to double check if there was really no discount. Then he said "I could ask my manager, but his response will be the same ." After he went to check with his manager, it turns out that they do have a good discount on M2 and that's why I purchased the MacBook here instead of its competitor next door. I would give this supervisor 3-star. The price was good. But the 512GB model runs out already. So I give this store 4-star. So average will be 4-star.

I have purchased my past two phones at this location. Both times, service was prompt. Staff are and…read moreknowledgeable and could help me compare phones and find one at my price point. They will also give you a small gift such as a calendar or phone case when you purchase a phone. I have no experience in their other departments, but customer service representatives look attentive. Easy to reach in central Causeway Bay, Times Square.

We were new to Hong Kong in July of 2015 and my husband said that although there were a few…read morecarriers we could go with, he opted for 1010. This large location easily found on Wellington has been helpful to us with switching out sim cards and such in our Hong Kong/USA back and forth travels. Staff is always on the ready and there to gree you. The sales floor seems like a fancy lounge almost versus a cell phone store

Fortress is everywhere around the city. But I really like this location. Staff is friendly and…read morevery helpful, especially when I don't speak Cantonese. I've shopped here for a vacuum, humidifier, heater, and a T.V. T A typical scenario is, "Hello, I like this T.V. and this T.V. What makes this one more expensive? and Why is this one not as good?" They answer with a non-bias response and then give me their honest opinion of which choice I will get the most "bang for my buck". They never pressure you as well. They will tell you the information and if you decide not to buy...then it's OK! See you later Fortress!

Clean store. Good staff. Very efficiently run. Two floors and a ton of staff to help!read more

I visited your Apple store in Causeway Bay on the evening of Tuesday, 1st July 2025. The…read moresalesperson there, named Coey, was extremely professional and polite, and she deserves recognition. Great job!