Kimmy Wong is good to work with. She setup my MacBook smoothly after I purchased MacBook from…read moreBroadway. I would give her 5-star. The Supervisor who sold me the MacBook is just so-so. First of all he said there was no further discount. So we asked him to ask his manager to double check if there was really no discount. Then he said "I could ask my manager, but his response will be the same ." After he went to check with his manager, it turns out that they do have a good discount on M2 and that's why I purchased the MacBook here instead of its competitor next door. I would give this supervisor 3-star. The price was good. But the 512GB model runs out already. So I give this store 4-star. So average will be 4-star.

I have purchased my past two phones at this location. Both times, service was prompt. Staff are and…read moreknowledgeable and could help me compare phones and find one at my price point. They will also give you a small gift such as a calendar or phone case when you purchase a phone. I have no experience in their other departments, but customer service representatives look attentive. Easy to reach in central Causeway Bay, Times Square.

This review is related to my recent SIM card purchase. I usually purchase them after the…read moreimmigration and customs area at the arrival lobby. However, a googled search led me finding this store before the immigration check point. The store has all the av and pre paid sim card needs. Because it's not as crowded as the stored at the arrival lobby, the service is more attentive. Based on length no of stay and data needs, the staff was able to recommend the plan that's best for me. They even installed the card for me and make sure my mobile hotspot was working. No need to fight the line and attention at the other stores!

Selling their own selfie product with a flattering face, but very hesitate at refunding: insisting…read moreexchanging same one without mentioning their own quality, refuse to admit low quality. What really agitates is tauting us in Cantonese, cause he thought we do not know Cantonese. But unfortunately we could understand what he is saying. So unbelievable that such people could work here, really a shame.

very helpful staff. Andrew mak who went out his way to solve really stupid problems for me. such as…read morefixing my camera bc I wrongly pressed sth n changed the setting lol. I didn't even make my purchase here. I bought my fone 2 weeks ago in shatin Wilson n they still answered all my questions haha. very quiet store bc of their location. located on the second floor of star house with barely any one seen in the entire "shopping mall"

Super friendly & professional service, kudos to Zoe & Van for their patience and expertise!!…read more Back in Hong Kong after 3 years ( Covid ), have to replace a few home appliances and also get new items, both Van & Zoe were more than happy to introduce and explain to us various models for us to compare and choose from. Glad to be back and happy that Broadway is still offering great customer service!! Check out the free parking promotions at Tai Koo Shing!

P-Solution is one of the few places in Discovery Bay left standing that sells electronics. I like…read moreto think of it as a small, over-priced, Wan Chai Computer Centre. Ok, it doesn't have the computers but it does have a lot of accessories for phones, computers, and other gadgets. Back in the day, when I didn't have a single gray hair on my head, I used to visit the store in search of video games. For better or worse, the games are gone and have been replaced with Self Sticks, phone covers, lots of headphones, and other things I've never heard of. These days , when I am in Discovery Bay, I go in for a different reason. I go in to search for writable DVDs, USB devices, or external hard drives. Mind you, I only go when I'm desperate as if there was time on my hands I'd be able to go to Mong Kok, or anywhere else on Kowloon and get it much cheaper! It makes sense to raise the price because of ferry costs etc. so I'm not angered by it. One service that I frequently used while living on Disco Bay was their photocopy and printing service. Every time I enter there are at least three staff sitting idly behind the counter, and when I needed something printed they all get up to get the job done. I'm not sure how they allocate the work of three people to print a single page, but they manage. They are a bunch of young, tech-savvy guys so can easily point you in the right direction. Behind the counter is a small room they use for repairing computers and that sort of thing, again not cheap but easily accessible for DBers. For DBers I'd suggest checking out their store just to save you the hassle of having to travel to HK. Usually they have a gadget that will do the trick I'm looking for, however, don't expect the exact product you have in mind.

This shop is the Apple Customer Service Center on HKU's campus. It carries the popular Apple…read moreproducts, basic accessories, and some other tech gadgets including Fitbits and the Pebble Watch. The prices in the shop are pretty good compared to Wan Chai or Golden Computer Center. The customer service is always lacking for me and many of the advertisements are in Chinese only, making shopping a challenge at times.

We were new to Hong Kong in July of 2015 and my husband said that although there were a few…read morecarriers we could go with, he opted for 1010. This large location easily found on Wellington has been helpful to us with switching out sim cards and such in our Hong Kong/USA back and forth travels. Staff is always on the ready and there to gree you. The sales floor seems like a fancy lounge almost versus a cell phone store

Great service from Staff : Annie ... very helpful in getting exactly what I needed without any…read morepressure of selling extras!! In & Out in 15 mins! This is a full service Apple Store with all the selections you wanted...remember no sales tax in Hong Kong make it a great value! Also free parking with purchases!

If you've ever been to an Apple Store and thought it was a crazy experience, you'll think it was…read morenothing compared to the Apple Store at Festival Walk. I would describe the Festival Walk Apple Store as...CRAY CRAY to the max times 100. I came here a few weeks ago to look into purchasing an iPhone 6s with my mom. In order to purchase an iPhone, you have to wait in a pretty lengthy queue. I had my mom stand in line for me as I played with around with the display models. It took me about a minute to look at the models before I met with my mom in like. There I was stopped by a security guard asking me why I was cutting in line in Chinese. I explained to him that my mom was waiting in line while I was checking out what model and color I wanted. He then stated that I was cutting in line and that either my mom or I had to leave the line. Huh? Really? After giving us a somewhat hard time, my mom and I explained to the security guy that we were together and that my mom was waiting in line while I was testing out the models. We then explained we combined were only going to buy one iPhone, and not 10 phones each, therefore preventing others behind us from purchasing a phone (or 10 of them). He had given us a hard time, as he explained, because apparently each queuing customer can purchase up to 10 iPhones. I assume that many patrons buy the iPhones and then resell them in mainland China or overseas. I would have to say that my overall Apple store experience was an unpleasant one. First of all, it's super crowded and busy... so busy that they rarely pick up phone calls when you call their main telephone number. Secondly, I didn't like being given a hard time after explaining myself to the security guard. I guess maybe cutting happens a lot in this Apple store that they need to implement strict queuing policies? I guess you can say all Apple stores aren't created equal -- each country is different unfortunately. Of note, Apple's warranty is country specific. So, while Hong Kong offers unlocked iPhones, which is great and all... However, the warranty only applies to Hong Kong. So if your iPhone craps out (as mine has done in the past), you'll need to ship your iPhone to Hong Kong for repairs or fly over to get it serviced. This could get to be expensive. So buyer beware! Your warranty will not be valid in the US or wherever your home country is.