IF only there was a MINUS 25 stars ... that what Frank DESERVES. The screen on my 2011 Panamera…read moredied. Frank billed my warranty service on Feb 20, 2025. Got paid by insurance and I paid him $120 above that. He didn't understand that Porsche radios must be programmed to the car's vin. and after two replacement radios, 37 (the actual number) phone calls, and patiently waiting for 6 months for him to figure that out, on June 27th he told me to find someone else to finish the job. Since he started it, the insurance won't pay a reputable company to program it, and Frank, who could get paid for programing it won't finish the job. I'm left with a radio that still doesn't work, and no way to fix it except pay for it myself. After he couldn't just replace the radio, Frank is rude and abrupt. YOU should stay as far away from that place as only possible.

I went to see Frank and Jesse at their new location in Wolcott, CT. I wanted some (nice) accent…read morelighting added to the back of my truck. I had not been back to see Frank or Jesse in a few years. Both came out and gave me a personal greeting. This really made me feel special. The job that was done is Excellent! The truck looks great. The nicest part is Frank always calls you into the garage to explain exactly what was done and makes sure you're happy and satisfied with the finished product. I travel from Massachusetts and the drive is well worth it. If you love your vehicle, want expert workmanship with fair pricing and like being treated like you're a part of a family, then this is the place for you!

These guys essentially stole close to a $1k from me through an eBay transaction. False advertising,…read morefalse return for a refund promise. Total crooks. Buyers beware.

The man that came to tow my mother's CRV was great. Her driveway is not easy on account of it's…read moresteep and curved but this guy just shot right up like it was nothing. He was very pleasant and worked efficiently. A huge weight lifted off her shoulders. Thank you Chuck & Eddie's!

Went to Tom's last week-they had a 2016 side mirror---front desk was very helpful!…read more Part I needed was perfect!

Great wrecking yard, the best of both the "old ways" and the new. I needed an axle, bought it on…read moreebay, and picked it up in person. I like that Tom's knows and posts the miles on the donor vehicles, and prices accordingly. And the prices are very fair. Another thing, which I have learned, is that many of the eBay and other sellers don't actually even have a yard, or a stock. They do some sort of "drop shipping" of items they never see nor handle. But with Tom's, the part is at their yard... removed and inventoried by them. You know what you are getting, and from where it came: them.

I had a great experience with Waterbury Transmission. There was a delay because they were waiting…read moreon a part (and had to reorder it) for the Mercedes, so the car was there for about three weeks, which was bit frustrating. However, the staff was very friendly, knowledgeable, and most importantly HONEST. Another shop told us it was the transmission, but WT took the time to properly diagnose the issue and found it was something else-without trying to overcharge us. I really appreciate their honesty and professionalism. I'll definitely be bringing our vehicles back. Highly recommend. Thank you to the staff, the young lady at the front desk and the technicians! You guys are awesome. Thank you, thank you, thank you! Five stars....

My car's battery died and I needed a new one. I was able to start my car with a battery pack, but…read moreultimately, I had to buy a battery and they were nearby. I ordered one online and expected to do curbside pickup because I didn't want to shut my car off; I'd have to connect my battery pack to start the car. It was a hassle I wanted to avoid. Fast forward, my order was ready for pickup and I went to the store. I parked right in front and called. They took a while to answer and when they did, they put me on hold for 2 minutes. The phone began to ring again and I was put back on hold. After a total of 7 minutes, ( I know, Shame on me for waiting, but I'm considerate and understand they get busy) I hung up and reluctantly shut my car off and went inside. There was one employee at the counter (not busy), another wandering around (not busy) and another was stocking shelves. I was furious. The laziness in this store is unbelievable. Two people weren't busy, yet my call was basically unanswered and no one really helped me. These guys were terribly careless. Bad customer service. I don't recommend this place.

I was looking for a 2001 Ford Escape tail light, which Conn. Used Parts & Auto Wrecking, Inc. had…read morein stock for $40.00 Online you will be able to search through their inventory and see if they have the part you need. I like their search option cause it gives you pictures of the vehicle and the prices of the items. The service at the location is friendly, if I need something in the future for my car I would come back here.

I purchased a vehicle from here that was posted in mint condition and the owner promised a 30 day…read morewarranty on anything mechanical. The same day I drove off with my vehicle I experienced a "jump" when you press the gas. I made them aware of the situation the same day I purchased it, they said they knew what the issue was and they can fix it in a couple weeks. A couple weeks go by they "fix" what they said the problem was but it was still jumping so I brought it to another mechanic which identified the real problem in less than 15 minutes. The transmission was bad and needed to be changed they've been promising to fix it and it's been 5 months still not fixed at this point I can't even drive it anymore no compensation or anything just my money gone so I am going to file a civil lawsuit because I was promised a 30 day warranty and it's been 5 months. I would not recommend anyone do business here it's not worth it take your money somewhere else. Your welcome.

Brandon was professional and quick. Will be back for auto needs This young man was informative and…read morepolite.

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Waterbury CT. location on Wolcott rd…read more Don't ask them to program TPMS sensors because they don't read directions. First off! I spent 3 hours in their shop just to have new sensors installed and programmed. They were training someone new who didn't follow directions correctly. They then told me my truck was all set but my aftermarket TPMS wasn't reading properly. He tried again but clearly didn't know the programming procedure while also forgetting to install an important lock feature. I told the manager I would go home, send him what he did incorrectly and could be back the next day for him to try again after he reviewed the directions he asked me to email to him. He never responded by email to tell me if he had read through the procedures or returned two messages I left with his employees. The reprogramming clearly stated to begin in a particular sequence which he clearly didn't but charged me anyway. I don't intend to remove this complaint unless they program my vehicle correctly at know charge or refund me for the procedure.

I needed tires and front suspension work on my car recently and they came through fast when need…read more Customer service was also top notch.

My truck burnt its belt on the highway. The team, Mike in particular, was an amazing help!…read more They had the parts & let me borrow the tools. 20 min later, I was on my way! Awesome place, awesome service, highly recommend going there for anything you need!

I have never been steered wrong by this NAPA store…read more No matter how obscure a part I need to keep my 1987 Olds Cutlass Cruiser on the road, they seem to have it in stock. Prices are sometimes better than one of the other auto parts stores, and are almost always genuine replacements, and not OEM equivalents. The staff is knowledgeable and courteous. I've had them offer to replace wiper blades, batteries and other easily changeable parts - but half the fun is doing it myself. There's a great selection of tools and aftermarket equipment for those who really like to get their hands dirty. I would highly recommend this NAPA outlet if you're a shade tree mechanic, run a large volume repair shop, or somewhere in between.

They are timely, efficient, honest and affordable. Special thanks to Ante for your help!read more

Good customer service by Antae. Estimate was done and the radiator was replaced. Good prices and…read moreworkmanship. I will go there again.