"6 Star Excellence" This is one of the best experiences I've…read moreever had in purchasing something. I began by looking up "Car Audio" on Google and Yelp. Frank's High Fidelity came up with high marks. I stopped in to see what they had available and possibly make an appointment. Jesse was incredible from start to finish. The 2013 Jeep I bought had a Pioneer radio without a CD player. I have a huge collection of CD's so it's a necessity for me to have a CD player in my vehicle. Jesse checked out my system and made a couple suggestions without pushing a hard upsell for their most expensive products. He allowed me to make the decision and he ordered my radio. I brought the Jeep in a week later for the install. While Frank the owner was installing the radio, Jesse took the time to show me everything else they offer in the shop. No crazy upsell. Just a friendly, "Here's what we have and keep us in mind for the future." They offer car audio and video systems, car starters, LED head lights, Weathertech products, truck side steps, and they install and service breathalyzer systems in vehicles for DUI's. Very busy niche for Frank's. Frank and Jesse went above and beyond to make sure my new Pioneer radio was installed perfectly. 5 stars is the most you can give for most reviews. I give Frank's High Fidelity 6 stars. Frank even gave me an extensive tutorial on how to operate the radio. He also said to come back if I have any questions. Now that's great service.

IF only there was a MINUS 25 stars ... that what Frank DESERVES. The screen on my 2011 Panamera…read moredied. Frank billed my warranty service on Feb 20, 2025. Got paid by insurance and I paid him $120 above that. He didn't understand that Porsche radios must be programmed to the car's vin. and after two replacement radios, 37 (the actual number) phone calls, and patiently waiting for 6 months for him to figure that out, on June 27th he told me to find someone else to finish the job. Since he started it, the insurance won't pay a reputable company to program it, and Frank, who could get paid for programing it won't finish the job. I'm left with a radio that still doesn't work, and no way to fix it except pay for it myself. After he couldn't just replace the radio, Frank is rude and abrupt. YOU should stay as far away from that place as only possible.

If you've dealt with the "Used Auto Parts" businesses, then you know how challenging it can be as…read moremost of the "customer service" reps don't give the best service or have the best attitude. In my experiences most of them act as if they've huffed too many petrol fumes and someone peed in their morning coffee. Needless to say, overall not a pleasant experience. With that said, there's always an exception to the rule, and the exception is William Vermette. I have been doing business with Chuck & Eddie's for a while now and I was lucky enough to get William on my first contact with C&E. He has helped me numerous times and is always pleasant, professional, courteous, considerate, and will go the extra mile to make sure your needs are taken care of. Do yourself a favor and ask for him at Plantsville, CT store and avoid the other curmudgeons behind the counter as he will make your transaction smooth and pleasant.

Terrible customer service from start to finish. I asked for the correct part for my car, and the…read moreemployee gave me the wrong one. When I came back to return it, he refused to help because I didn't have the original paper receipt. I showed him a photo of the receipt and asked him to look up the purchase in the system since it was bought at this store, but he wouldn't even try. I also showed him that the part they sold me did not fit my car, but he just kept saying, "There's nothing we can do." There was no effort to fix the mistake, no exchange, and not even a store credit, even though the error was theirs. Because of this, I ended up losing nearly $300 and had to buy the correct part somewhere else. I've never experienced such poor customer service. I will not be returning, and I would not recommend this store to anyone

Excellent service!!!…read more Not only did the part arrive on time, they were very courteous. Pros: Quick and responsive service. They stand by their product warranties. Very informed on products. Cons: If you are really looking and only to be fair... Parts do not come "clean", but hey their prices are fair! At the end of the day you get more than what you paid for in service and the worthiness of the parts. Love the business, now a loyal customer.

Went to Tom's last week-they had a 2016 side mirror---front desk was very helpful!…read more Part I needed was perfect!

Taken my son's vehicle here twice, they have earned my business. Everyone was helpful and friendly.read more

I had a great experience with Waterbury Transmission. There was a delay because they were waiting…read moreon a part (and had to reorder it) for the Mercedes, so the car was there for about three weeks, which was bit frustrating. However, the staff was very friendly, knowledgeable, and most importantly HONEST. Another shop told us it was the transmission, but WT took the time to properly diagnose the issue and found it was something else-without trying to overcharge us. I really appreciate their honesty and professionalism. I'll definitely be bringing our vehicles back. Highly recommend. Thank you to the staff, the young lady at the front desk and the technicians! You guys are awesome. Thank you, thank you, thank you! Five stars....

I was looking for a 2001 Ford Escape tail light, which Conn. Used Parts & Auto Wrecking, Inc. had…read morein stock for $40.00 Online you will be able to search through their inventory and see if they have the part you need. I like their search option cause it gives you pictures of the vehicle and the prices of the items. The service at the location is friendly, if I need something in the future for my car I would come back here.

I purchased a vehicle from here that was posted in mint condition and the owner promised a 30 day…read morewarranty on anything mechanical. The same day I drove off with my vehicle I experienced a "jump" when you press the gas. I made them aware of the situation the same day I purchased it, they said they knew what the issue was and they can fix it in a couple weeks. A couple weeks go by they "fix" what they said the problem was but it was still jumping so I brought it to another mechanic which identified the real problem in less than 15 minutes. The transmission was bad and needed to be changed they've been promising to fix it and it's been 5 months still not fixed at this point I can't even drive it anymore no compensation or anything just my money gone so I am going to file a civil lawsuit because I was promised a 30 day warranty and it's been 5 months. I would not recommend anyone do business here it's not worth it take your money somewhere else. Your welcome.

Brandon was professional and quick. Will be back for auto needs This young man was informative and…read morepolite.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Firestone offers availability. They are that friend that you text in the middle night who answers…read morebecause everyone else is sleeping. Look. Firestone is not my 1st choice for any auto repair needs. Their prices are almost ALWAYS on the higher side (compared to local shops) but if you are in a pickle on a weekend and need work done, they come through in a clutch situation. Firestone has 7 days/week hours which gives them the win in availability. We had an issue with frozen brake calipers and because of this needed back rotors/pads to be replaced along with brake calipers. Brought it in end of Saturday and they had it ready to pick up first thing Sunday AM. My wife needs her car during the week and it was something that had to be fixed over the weekend and most locals shops that we get most of our work done with are closed. The staff was nice. They do try to suggest replacements of other stuff they notice as most shops do but when you say no, they will give you a sheet with suggested fixes so you can always think about it and come back later. My experiences although always more than I'd like spend, have been positive and I will continue to use them in a pinch. Quick Note: They offer warranties on most of their parts/work and I have heard (from family) they will easily honor those warranties when you bring it in.

Waterbury CT. location on Wolcott rd…read more Don't ask them to program TPMS sensors because they don't read directions. First off! I spent 3 hours in their shop just to have new sensors installed and programmed. They were training someone new who didn't follow directions correctly. They then told me my truck was all set but my aftermarket TPMS wasn't reading properly. He tried again but clearly didn't know the programming procedure while also forgetting to install an important lock feature. I told the manager I would go home, send him what he did incorrectly and could be back the next day for him to try again after he reviewed the directions he asked me to email to him. He never responded by email to tell me if he had read through the procedures or returned two messages I left with his employees. The reprogramming clearly stated to begin in a particular sequence which he clearly didn't but charged me anyway. I don't intend to remove this complaint unless they program my vehicle correctly at know charge or refund me for the procedure.

I have never been steered wrong by this NAPA store…read more No matter how obscure a part I need to keep my 1987 Olds Cutlass Cruiser on the road, they seem to have it in stock. Prices are sometimes better than one of the other auto parts stores, and are almost always genuine replacements, and not OEM equivalents. The staff is knowledgeable and courteous. I've had them offer to replace wiper blades, batteries and other easily changeable parts - but half the fun is doing it myself. There's a great selection of tools and aftermarket equipment for those who really like to get their hands dirty. I would highly recommend this NAPA outlet if you're a shade tree mechanic, run a large volume repair shop, or somewhere in between.

My truck burnt its belt on the highway. The team, Mike in particular, was an amazing help!…read more They had the parts & let me borrow the tools. 20 min later, I was on my way! Awesome place, awesome service, highly recommend going there for anything you need!

Needed the midpipe section (between catalytic converters and muffler) for my 1996 Subaru Impreza…read more Went to a few other places, and was quoted about $2000...about twice the car's value! Told by the other places they didn't weld, only bolted, and would need to have the exhaust pipe replaced from the 2 catalytic converters back to muffler/tailpipe. Someone mentioned Morrell's. Called and had the work done...$200 plus tax, and only about an hour of time. Really impressed and satisfied with the work they did. They even welded a small crack in the section between the two catalytic converters at no extra charge! Great job, affordable, very professional and polite... and a local family-owned business. Will definitely be going back and recommending to other people.

They are timely, efficient, honest and affordable. Special thanks to Ante for your help!read more