The female delivery driver she was very good at her job excellent communication and thanks again…read moresend her any time

I was starting construction on a new deck, and some misc. garage storage. I consider myself pretty…read morehandy, but I was wavering on what sort of design to go with for the deck support. I spoke with Jim and the contracting desk, and Brad, one of the owners, happened to walk by. He stopped and they both took the time to spell out exactly what I needed, and showed me a new bracket system that actually ended up saving me in lumber cost! I can't recommend them enough. It's nice to know that a local business can still thrive in today's online world, and their expertise definitely shows. I would highly recommend you check them out if you've got any home improvement projects coming up!

I shipped my Dewalt circular saw to McQuade & Bannigan because Dewalt contracts out repairs for…read moretheir products. I didn't hear anything for several weeks and started to believe the saw was lost in the postal service's abyss, then one morning I woke up with a missed call from McQuade & Bannigan. Within an hour one of the McQuade folks called me again and let me know they dropped-off a brand new saw and put it on my back porch. It was a great surprise to receive a new saw, first, and an even greater surprise to have the McQuade folks personally deliver the saw to my home 100 miles away from their shop. How cool is that and what wonderful customer service.

From the owner: At McQuade & Bannigan Inc., customer service is our number one priority. Our Utica, Watertown, and…read moreSyracuse locations are each staffed with knowledgeable sales personnel who offer expert product support and technical advice to ensure that you are purchasing the right product for your needs. If we don't stock it, either because it's a hard-to-find item or a specialty item, we'll work to find it and get it to you. Call us today, stop in or visit us at mqb.com for more information.

Lowe's manager Zach saved our bacon when we sailed (literally) into Cape Vincent anchorage with a…read moremechanical issue that needed tools we didn't have aboard. Without an Uber/Lyft/Taxi available anywhere we checked for any area hardware store that offered delivery and found Lowe's. Max told us by phone how to place the order online but online estimated delivery was Sunday by 8pm. We needed the tools ASAP so called again and the team escalated to Zach, the store manager who not only understood the challenging situation we were in, but made a call on our behalf to the delivery service mgmt to make a plea for delivery first thing the next morning and waited on hold for 20 or so minutes while the delivery supervisor found someone who would commit to an early Sunday morning delivery. And even more, Zach called me on Sunday morning as soon as the driver picked up the order and was on the way because we had to get on our dinghy and get to shore to meet him. The driver, Carlos, was also incredible. He called to say he was having trouble finding where to bring the delivery and then drove right down to the dock to get it to us. His delivery photo is going to be pretty funny I'd guess. A bag at the end of a dock! No sooner than we returned by dinghy to our sailboat and gotten the tools aboard, the sky opened up a thunderstorm so we are forever grateful for the timing of the whole process! We got the repair done and were pulling up anchor in a heavy rain by 10:30. We're now making our way through the St Lawrence Thousand Islands region making great time! Zach saved us from missing our next port! What a great example of customer service! And he did it all with a calm voice and going the extra mile. Thank you again, Zach!

They have no clue what customer service is. Im not even talking about the employees, they have…read morealways been helpful. I had to contact corporate about returning a tiny refrigerator that is still completely packaged like it was in the store. Two days after the 30 days and they wouldn't take it back. I had been back and forth with health procedures over two hours away and wasn't able to return it in time. No budging on their "policy" whatsoever.