Great customer service, selection and value on sale items. I have been a long time customer and…read morecontinue to use Ace as my go to hardware store.

They had Yale brand keys when the large Home Depot and Lowe's did not. Ace is smaller but has more…read moreof the things you need in stock and friendly staff.

I went to Home Depot on May 6, 2025 to purchase retaining wall stones. I found the ones I wished to…read morebuy which were marked at $2.38 each. At the cash register, I was told they would be $2.57 each even though they were marked differently. ( I had taken a picture to show the clerk.) Make sure you check that the prices you are charged match the tags on the item. I left without making my purchase.

Called customer service to ask a few questions about a key and the customer service lady was so…read morerude so hung up on me once, I called back and when she spoke with me she was beyond rude. When I let her know I didn't appreciate her rudeness she hung up again. Talking to the manager Brian, he did not seem to address the issue at all, he just apologized for the experience and left it at that.

The female delivery driver she was very good at her job excellent communication and thanks again…read moresend her any time

I was starting construction on a new deck, and some misc. garage storage. I consider myself pretty…read morehandy, but I was wavering on what sort of design to go with for the deck support. I spoke with Jim and the contracting desk, and Brad, one of the owners, happened to walk by. He stopped and they both took the time to spell out exactly what I needed, and showed me a new bracket system that actually ended up saving me in lumber cost! I can't recommend them enough. It's nice to know that a local business can still thrive in today's online world, and their expertise definitely shows. I would highly recommend you check them out if you've got any home improvement projects coming up!

I shipped my Dewalt circular saw to McQuade & Bannigan because Dewalt contracts out repairs for…read moretheir products. I didn't hear anything for several weeks and started to believe the saw was lost in the postal service's abyss, then one morning I woke up with a missed call from McQuade & Bannigan. Within an hour one of the McQuade folks called me again and let me know they dropped-off a brand new saw and put it on my back porch. It was a great surprise to receive a new saw, first, and an even greater surprise to have the McQuade folks personally deliver the saw to my home 100 miles away from their shop. How cool is that and what wonderful customer service.

From the owner: At McQuade & Bannigan Inc., customer service is our number one priority. Our Utica, Watertown, and…read moreSyracuse locations are each staffed with knowledgeable sales personnel who offer expert product support and technical advice to ensure that you are purchasing the right product for your needs. If we don't stock it, either because it's a hard-to-find item or a specialty item, we'll work to find it and get it to you. Call us today, stop in or visit us at mqb.com for more information.

They have no clue what customer service is. Im not even talking about the employees, they have…read morealways been helpful. I had to contact corporate about returning a tiny refrigerator that is still completely packaged like it was in the store. Two days after the 30 days and they wouldn't take it back. I had been back and forth with health procedures over two hours away and wasn't able to return it in time. No budging on their "policy" whatsoever.

What an absolute fucking joke of a store. No help. No bags. Have to check yourself out . Fuck you…read moreLowes!