We have kept our boat here since 2001. Everyone here is nice and very professional, when you need…read moresomething done it's completed in a timely fashion. We have made life long friends and memories in Mystic.

This marina was fantastically accommodating to us as transients. We were planning on staying at…read moreWatch Hill but the wind advisory was increasingly alarming and we had already hunkered down at Block earlier in the week in gusts over 30 and we were tuckered out. Mystic Shipyard took us in with a few hours notice. We ended up docked next to an amazingly helpful and cheery couple. We had never docked our boat at a fixed dock before, and that has to do with my only complaint. In addition to the fixed docks we were placed at the very end against the seawall. Not a good idea for folks unfamiliar with the marina, in my opinion. We ended up taking the next slip over because the maneauver seemed very stressful and we had been told either slip would be okay. It was just hard for transients who don't have fixed dock lines set up and who get in in the afternoon or evening when no deck hands are available. Thankfully two other boaters gave us some assistance. We LOVED the short dinghy ride into the town dinghy dock and the ammenties were fantastic. Boy was I dying for a non cockpit shower with an actual shower spout instead of a sun shower. We will come again!

Vending machine took our money and office mgr didn't do anything. We deposited $3 and a coke…read morerequired $5 but machine didn't take any more bills and wouldn't return.

Unfortunately, our interactions with Noank Shipyard may predominantly be characterized as negative…read moreand discouraging. Consider the following five illustrative examples of our direct experience: One. When we first arrived, we brought our center console 10ft dinghy with us. I spoke with the marina's office about having the yard pull the boat, tune and repair the outboard, and patch two leaks in the inflatable part of the boat--and a work order was completed. I returned several times to see if the work had begun, but after more than a month and a half with no response from anyone, asked that the boat be pulled so I could take it to another marina to be repaired. Finally, that occurred and I trailered the boat off-site for service. I know that marinas get busy, but the lack of communication regarding the service was frustrating--an unnecessary frustration that could have been easily avoided by simple communication with me, the customer. Two. Several times while we were at the boat, we witnessed a dock hand yelling at slip holders as they came in or went out. In one instance, the dock hand actually yelled at the customer and said that if the customer did not follow his exact directions he would walk away and let the boat flounder into the docks. Of course, there are vastly different skill levels at any marina, but A) the boaters in question were not all amateurs, B) in at least one instance, the dock hand's directions were simply wrong, and C) in no instance should it be appropriate to yell at a customer (let alone threaten to abandon him during the docking process). In a related note, apparently the instances we witnessed are not unique. Several slip neighbors commented after one dock hand outburst that that behavior is not uncommon. And, in a few instances those behaviors were also noted by other marina staff in their conversations with us and shrugged off as "that's just the way it is." Three. One of the times that the boat was moved from the Seaport to the Shipyard, a 50ft 30amp power cord was not returned with the boat. While this is not a major issue, I had to make three trips to the office over the course of a month and half to ask that the cord either be located or replaced. Finally, after those direct conversations, the cord was located and returned. Again, needless frustration that could have been easily addressed. Four. Two years ago, I replaced the boat's water system, including the hot water tank. While winterizing the boat this year, the mechanic broke a fitting. No one called to tell me that the fitting was broken during decommission. When I discovered the damage, I called and spoke with someone at the office, sent a photo of the damage, and was assured that the marina would "take care of the problem" at recommission this season. I was surprised, then, to see in my next bill a charge for repair of the damage that the tech had done, and also very surprised that the marina refused to take any responsibility for the damage. These sorts of issues are often easily addressed through communication with customers. If someone had called me immediately and informed me of the damage, I would have gone out with the tech to see what happened and we could have agreed then on whether the damage was caused by a faulty 2 yr old fitting or a tech accident. Instead, I discovered the damage. When the office person with whom I spoke said the marina would "take care of it" at recommission, that reasonably implies that the marina is taking responsibility for the damage and is communicating that customers are valued. The bill I received and subsequent conversations about that bill indicate the opposite of that conclusion. Five. There is a cover over the water system that is held down by screws tightened into fittings embedded in the wood furniture of the settee. On inspecting the water fitting repair, I noticed that the screw fittings, in which the screws for the cover are tightened, are now all stripped and were simply placed into the fitting holes. That sort of damage only happens when a power tool is used to tighten the screws rather than taking the time to hand tighten them. Repairing that damage is not a simple process and requires me to drill out the fittings and install new ones. I do not know with certainty that the tech caused the damage I describe immediately above, but I do know for a fact that the fittings were all fine before the boat was decommissioned last season and were stripped thereafter. Considering the frustrating lack of care towards boats and customers we experienced to date, it is not a leap for us to assume that the tech stripped the fittings while tightening them with a power tool. And finally, that is the theme of the issues we experienced at the marina. The marina consistently demonstrates and communicates that it does not care about its customers or their boats. And, our efforts to communicate these issues with the marina were met with resounding silence and apathy

Repair of nav lights and steaming light. I was charged an arm and a leg to troubleshoot lights on…read moremy boat In the fall of 2024. The owner emailed me and said they would finish the work in early June of this year. Repeatedly emailed the owner and called. They never responded. My advice is take your business somewhere else!

Excellent experience! Had the kids all loaded up for a…read morefishing trip but the starboard engine wouldn't start. I took the week off and I was really looking forward to spending time on the water. Called the marina and they said they were really backed up and didn't think they could get to looking at the boat for a few weeks. Called Mike at Land and Sea and he was able to send Brandon out the next day. Turns out that it was just a corrosion problem but I elected to change out both starter batteries given their age. I really appreciated that they were honest with me and said I didn't need to replace the batteries just yet. I don't write reviews very often but this was such an exceptional experience that I just had to. Cannot recommend them highly enough!!

Serge has been my go-to guy for fiberglass repairs, bottom work, and shrink wrapping. His gel coat…read morework is unnoticeable from the surrounding areas. I look forward to seeing him in his new facility, where I'll have more significant work done.

Contacted Sergey about detailing compounding and waxing a 26 ft RV They came to my house to…read moredo the job, initially it looked great however within a couple of weeks all the oxidation started to bleed through the wax they put on showing all the swirling from it. I contacted him several times to no avail he would not come out to rectify the problem. I do NOT recommend this service at all! Very poor job overall!

my opinion is if you want someone to work on your boat projects Chris is definitely the person for…read morethat job. Cleaning of the bilge tanks on my Carver 3607 was impeccable amongst other work he completed when in the tanks. Chris makes your boat a priority. What should have taken 6 hrs to complete Chris worked on my boat for 2 days due to all the neglect with the past owners. What I seen with him in the 2 days Is he is someone who takes pride in his work and is committed to completing the work correctly without running up your bill. My wife and I are first time boat owners and have had several companies do work to our boat. I will say with confidence. Chris has earned any and all work we plan to do to our boat In the future. Pat

From the owner: Bottom Painting and Sandblasting…read more Services: Mobile - We Come To You!, General Preventative Maintenance, Bottom Painting, Teak Restoration, Propeller Cleaning, Bilge Cleaning, Sandblasting. Location Notes: Mobile - We Come to You!

Spent three nights as a transient as part of a six week cruise. Easy navigation, prompt assistance…read moreon the fuel dock on arrival and assistance in docking at our slip. I asked for bow in and stbd side to and that's what we got. A nice clean facility, including heads and showers. Friendly folks on the docks. An easy enough walk to town. I needed a fuel pump replaced which service handled competently within a few hours (I had the spare with me). Would surely go back.

Brewers Mystic is located on the eastern side of the Mystic river. This is one of Jack Brewers…read moreMarinas. This marina is south of both the Railroad bridge and the Route 1 Highway bridge. The RR swing bridge opens on demand -hail channel 13 -- but the Highway bridge -also hail "Mystic Rt 1 hway Bridge on 13- opens only 40 minutes after the hour so plan accordingly. Mariners searching for a place to put in should call in advance for availability. It is a decent sized yard with fuel, ice and a clean swimming pool. On the east side if the river it is a half mile from the Mystic train station and about that distance from a gas station and pizza place. If you take your dinghy up the river there is a dinghy dock just south of the Route one bridge and you can head into town. There are a couple of ice cream paroles, a toy store, casual and expensive restaurants and wonderful clothing and gift shops. Check out the galleries! The gem of the Mystic River is Mystic Seaport. You can arrive by dinghy and put her in north of the north dock which is past the lighthouse on the bend of the river. Brewers is a wonderful spot to venture to by boat and take in all Mystic has to offer. If casinos is your thing you probably could get a cab. The yard also can do repairs. Grills, laundry and clean showers are available. Wifi is available also and you can ask about pump outs. There is a ump out service on the river. Seatow also operates nearby. The marina is quiet and the boaters are respectful. It is not a party marina like some in Newport. Great for families. My favorite restaurants: Kitchen Little for breakfast (by dinghy). Marguerites for Mexican, Angie's for pizza and Italian take out ( they deliver), Oyster Company, S&P Oyster for the view of the river, Drawbridge Ice Cream for dessert!

Especially if you are new to boating, stay away. Rumors abound of the service department fleecing…read morenew boat owners. They are true. One hand patting your back, the other on your wallet. It's a scam service. I'm embarrassed, actually, and I never want to feel that way, so I'll certainly not go back.

Be ware. This is not a reputable business. They strung me along for 5 months and gave me excuses…read moreonly to finally tell me that they had gotten the horse power of the engine they were telling me I could put in my boat absolutely wrong. They cost me several thousand dollars and in the end proved themselves to be incompetent and disreputable. Don't use them, ever.

Seatow Eastern Connecticut. 860-572-9090. As a gold member, I called SeaTow general number asking…read morefor help with relocating my boat, which has a blown engine, to my private mooring near my house. SeaTow contacted Joe to handle my case. Rather than working with me to create a plan, including compensation, the man berated me. He was a discourteous and angry man "Joe". The conversation started poorly. Immediately, Joe flew off the handle. He was ranting about 'home port'. Called me a lier. And offered to tow me to the mouth of the mystic river and cut me and my boat loose. I'm not sure if Joe is the typical SeaTow captain. But, customer service and basic respect are paramount in any small business.

I've had Sea Tow insurance for nearly 20 years and never had to rely on them until now. 20 miles…read moreoffshore, fouled on abandoned rope fro a trawl, Sea Tow was there in 30 minutes and had me back in the water in less than 4 hours. Professional, polite, and extremely friendly. I'm a customer for life.