Absolutely the worst escrow experience I've ever been through.
I usually try to stay patient and understanding with people, especially during stressful transactions, but working with Nicole at Noah Escrow completely pushed me over the edge.
From the very beginning, communication was awful. Nobody kept us updated. Nobody followed through on time. We had to constantly call, text, and push just to get basic things done. Because of all the delays and lack of urgency, we almost ended up late on our mortgage signing and paperwork. That is NOT something anyone buying a home should have to deal with.
What made everything even worse was Nicole's attitude. Every conversation felt uncomfortable. The way she spoke to me and even to my brokers was rude, cold, dismissive, and honestly shocking for someone working in customer service. Instead of helping calm the situation, she made the process even more stressful every single time we had to speak with her.
Buying a home is already emotional and exhausting. Your escrow officer should make things smoother, communicate clearly, and help guide the process. Instead, I felt like I was fighting just to get people to do their job.
By the end of this transaction, I was mentally drained and beyond frustrated. I truly regret using Noah Escrow and I would never recommend this company to anybody I care about.
The only good thing is that the deal finally closed and I never have to work with them again.
Save yourself the stress and go somewhere else. read more