Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

I've been a loyal customer for years, but the service has really declined. The younger staff don't…read moreseem trained or interested, and it's become hit‑or‑miss whether you get someone who knows what they're doing. I need at least knowledge or customer care -- ideally both -- and lately I'm getting neither. I'm done for now.

Regina is the absolute BEST. I sold shoes for many years at Nordstrom, so I know what it takes…read more She is very knowledgeable and EXTREMELY helpful. I don't even go in there anymore on her days off. I wish she was on commission. She has great taste and always guides me into shoes that I never would have looked at before, but I end up loving. No one is better. Period.

Being buying shoes from this place for years. But no more. I bought a pair of $150 sandals from…read morethere a few weeks ago. Their own brand. Reassured me they were the world's most comfortable shoes etc. They felt fine in the store and when I tried them at home. But when I wore them at my daughter's graduation the backs cut into my feet to the point of bleeding. The leather is stiff and badly stitched which is why they cut me. I took them back to the store today and got zero sympathy. They offered me a square inch of moleskin to stick in the shoe to cover the defective stitching and said they can't take them back since I wore them outside. It's a defective product people! Your defective product! If I bought a refrigerator that was defective when installed would you say tough luck, it's used and we can't take it back? I will never set foot in this store again.

Made the drive to Stanford Shopping Center, today, to visit Allbirds since DH was interested in…read moreordering some shoes from their website. I suggested we go take a look in store so he can try them on. Was disappointed when we walked up to their store and found signs posted on their door & windows saying "This store is closed" and to go shop online on their website (see photos I've posted). After returning home, I discovered that the last Allbirds store in SF also closed. Not sure if there are any other Allbirds stores left in our area.

Closed the store. So sad, I can't even type English atm. I loved being able to try the shoes on…read more Went several times in the last year, needed shoes wanted to try on and see fun new colors, nope.

Mercedes, One of the…read moreemployees was super helpful. She spent close to 45 minutes helping me chose the right shoe. Thank you so much

Shout out the young African American man working at the store. I didn't catch his name but he's…read moresuper knowledgeable and friendly. Outstanding customer service! Cool selection for the NB fanatics out there

I have been back to this Footwear etc location many times, because they continually provide…read morefriendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron!

Went in today around 5:15PM. There was one vendor, busy with a family. My daughter and I waited…read more15-20 minute, sitting in a chair. The vendor didn't even look at us once. After this long wait, we decided to leave. Won't go to this store anymore - I had a similar experience previously. Thankfully, there is the San Mateo store! Please do talk with your vendors and train them on how work in parallel and take care of customers. Nobady should have to wait 20+ minutes and not even be greeted. We would have been fine with just getting the shoes in our size and could have tried them on by ourselves. Very disapointing, we were just ignored.

This election of Store is at Stanford are amazing. My Son had a heart transplant at UC Stafford, I…read morespent many days, weeks and months walking my younger children back-and-forth between the shopping center and the hospital to visit my older son. Sometimes we just need a shop!!!

When the weather is nice, it's fun and relaxing to go shopping at Stanford Shopping Center which…read moreboasts an open air casual experience. We have some friends who frequently come here to shop and walk around enjoying the beautiful flowers, sculptures, & water fountains. The center is "Anchored by major department stores like Nordstrom, Macy's, Neiman Marcus, and Bloomingdale's. Also luxury brands like Hermès, Louis Vuitton, Shreveport & Co., Tiffany and popular retailers like Apple, Lululemon, and Kate Spade." Personally, we've dined at Fleming's Steak House, The Melt, McDonald's, True Food Kitchen, and recently Pacific Catch. They recently added a new section which is always fun to see.

A very cool store that highlights the Keen brand. Way more options than just sandals. Whoever…read moredesigned the store did a very good job aesthetically, it had a very cool vibe and the staff of super helpful. Love the seating option.

Another great experience at Keen Garage in Palo Alto! I had popped in a few times before buying a…read morepair of shoes that was on sale about a year ago. Those are getting kinda worn out and are now in the hiking dusty hills. They work great, but don't look great for work. I needed new walker/hikers for an upcoming trip, so back to Keen I go. Alec and Ryder were both friendly and knowledgeable. I told them my needs and they had a few good suggestions. After trying them all on I went for a pair of the TW450's. It's brand new, super lightweight, and just introduced in the last few months. I can't wait to use them at work, and trail walking in Alaska! While they are a little pricey it's a great value for how long they last! Thanks again Keen!

This a blast from the past and such a hidden gem that I really think I should keep it to myself…read more Alas, I have a gold star next to my Yelp Elite title because I share and sharing means caring and caring is good, even if it bites me in the rear at some point along the way. A long time ago, this is the kinda place where Sneakerheadz waited outside on the day a pair of Jordan's were to be released and it was an exciting time. Times have changed and most of us just buy our sneaks online. Or, more likely, we outgrew the obsession altogether and spend our hard earned cash on baby shoes now!!! In any event, they had some of the greatest hits on the shelf and dang, wish I would have left the wife at home today kinda baller shoes for the Sneakerheadz. Air Max 95, various colors including: I can't believe I am telling anyone this. Black/Black/Red Air Force Ones: Retro version, not OG version Air Max 90's various colors By internet standards, that alone is reason enough to drop by for a look. No idea what sizes they do or do not have, cause again, wifey was at my side and I couldn't pull the trigger on a purchase, so why bother asking detailed questions? Solid spot for sneakerheadz to drool or buy.

I bought a pair of Jordan Retro 1s mid/black . The shoes are fake! After wearing them for a day,…read morethe front of the shoe was very creased. And that made me inspect the shoes further. And I discovered that the tongue was sewed on crooked and other imperfections. Just over-all poor quality. when I called the store to ask them about it. The store owner called me a clown and told me to never come back, and that My fat+flat feet where the reason why they got creases on em. And if I had an issue, to call Nike, cuz it's no longer his concern. Don't shop here! You're better off at the flee market if ur lookin for knock-offs!

I was a little disappointed with the presentation of this location. Despite there being a lot of…read moreclothes that had fallen off of the hangers and on the floor, I still managed to find a few pieces. My husband liked the selection in the men's department too. Sadly, the woman's shoe department wasn't as vast as the West Gate mall location. The service was good.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

Christina Tran provided great service! She found the most amazing pair of vintage jeans for me!…read more The fit was amazing! I just need a petite because they were too long. I ordered them online. Christina is a miracle worker!

This review is long overdue - we first visited the Madewell store at Stanford Shopping Center back…read morein February, and we've been back several times since. I want to give a special shout-out to Teresa, the store manager, who made our first visit truly exceptional. My teen daughter was feeling shy and awkward walking in (shopping for jeans will do that), and let's be real - the last person she wanted style advice from was me. But Teresa was a total gem. She was friendly, approachable, and instantly put my daughter at ease. She listened carefully to what my daughter was looking for, then came back with a ton of great options. While my daughter was trying on jeans, Teresa even pulled some sale items for me (bonus points!). I honestly expected to walk out with maybe one thing, but we left with quite a haul - and it was 100% worth it. Teresa also let me know about Madewell's free alterations for rewards members, which I had somehow missed even though I've shopped there for years. The entire staff had Teresa's same energy - welcoming, enthusiastic, and genuinely helpful. Between the personalized service, quality of the clothes, and how good my daughter felt walking out, the experience was more than worth the money we spent. We need more shopping experiences like Madewell @ Stanford - where people make you feel good, not just about how you look, but how you're treated.