I have had a very sick son and Dr. Niziol and his staff went above and beyond to help my son. If I…read morecalled an appointment was available for him. Dr. Niziol took time for us talked with us and did everything he could do to help us. My other son goes there and he is always patient with him as he has SPD. I would recommend this office to any one who wants a honest great doctor who takes time with his patients and does all he can do to help you. Needless to say my son is a happy healthy 14 year old and is back to being himself again. All I have to say to them is thank you so much and keep up your great work.

0 star. taking advantage of people during covid…read more visits almost a year apart one Pre-covid once post covid. The staff was so nice last year. This was done for USCIS form completion. I had to advocate for myself- and fight with staff to get what I needed after being charged a lot of money. I was not unkind or rude- but was treated as if I had been. This was un- professional and unappreciated.

Dr Robillard and her nurse Heather are excellent. They always listen to any concerns or questions I…read morehave. Dr Robillard explains everything simply and goes over her plan of action thoroughly.

The best, kindest family doctor we've ever had. Took superb care of my elderly mother for her last…read moredifficult years. Patient, thoughtful, intelligent, resourceful. Calls you up personally to deliver test results, advice, etc. Fantastic, caring staff. Practice is now closed, but we feel blessed to have her as our doctor.

I have been treated by both Dr. Gentry and Dr. Teves and have received incredible benefits with…read moreboth doctors. Osteopathy, with physical manipulations as in this office, is an art and field that everyone ought to experience and know about. Unfortunately many people do not. I had an extremely painful nerve injury last year which both doctors treated and I could not have recovered without their help and guidance. The office is lovely as well, and is in lovely Cayuga Heights. Recommended for ANY type of physical ailment - osteopathy works.

I've been taking my 21 month old son to Dr Gentry for 4 months and the changes in him have been…read moreamazing!! He was a tongue tied, colic baby who had torticollis in infancy and started regressing around 15 months old. Since starting care with Dr Gentry his development has rebounded and he's regained all motor skills. I highly recommend the excellent care Osteopathy Matters provides. Words can't fully express how grateful we are to have found the right doctor to help our baby.

All in one medical services! The staff are helpful, they do a good job at keeping on schedule and…read moreat finding available times when short nitice is given.

I have been trying to resolve a billing concern with Guthrie for over a month, and the biggest…read morefrustration has been the lack of communication and accountability. Despite requesting to communicate in writing, I kept receiving generic responses directing me to call a phone number. The most surprising response came from Guthrie Support, which stated that they "do not have contact information for the Director of Orthopedics" Ben Robinson and instructed me to call the appointments line and request to be transferred to the Orthopedics Department. In 2026, when appointments, billing, test results, and patient communication are handled electronically, it is difficult to understand why there is no direct written email or contact and why patients are repeatedly told to call a general phone number instead. More than a month later, the only update we received was that the Coding Department had requested a corrected insurance claim. The issue was still not resolved, and we continued receiving generic responses directing us to call instead of providing a direct written communication channel. Below is there copied response : Thank you for your inquiry. We have reviewed your account. Unfortunately, we do not have contact information for the Director of Orthopedics. We recommend contacting your Orthopedics provider through MyChart, as they may be able to assist with obtaining the appropriate contact information. You may call for further assistance1866 4884743 and request to be transferred to Orthopedics.

Kelli is so personable! She listens carefully to what you say and trust you to know your body. She…read moretakes time to make sure every question is answered. Additionally, she has a bright sense of humor which is always a win in my book.

My 95 yr old mother, with dementi, was seen today by a very unprofessional doctor! She has an…read moreupper respiratory infection, possibly pneumonia. No testing was done, no bloodwork because the phlebotomist wasn't available, no suggestion of a chest xray! The doctor just kept saying, in front of Mom that she was dying!! What doctor can be so insensitive or inconsiderate?! Mom understood completely and fired back that (No she is not dying!) and waned to leave!

Quality care, and professional people and atmosphere. My experience has been well. Would recommend…read morethis practice for other people.

My mother has severe dementia. I have had to manage her health care from 1000 miles away in…read moreFlorida. My mother has seen both Dr. Holmes and Dr. McCauley. They have both been terrific. I could not ask for better care. They have been great about coordinating with me and another family member in my mother's care which has made their job a little more difficult. I will always be thankful that she got such good care.

He was in PCP when I was a little kid. I have NEVER had any issues with him and NEVER have I ever…read morehad a better doctor!

awesome takes the time in his busy schedule to listen to your needs. very caring. he likes to use…read moreother things than drugs. will tell u if he refers who he uses with his family

There are "a few" things to like about this place. They have a couple of great doctors and nurse…read morepractitioners, but some of the other staff members are amazingly bad. The last time that I went here, I had to call ahead three times for information about certain forms and every person that I talked to gave me completely different information after putting me on hold for a half hour each time. At least the first two were friendly, but the last person -who I ended up meeting at the door- was incredibly disrespectful. When I finally got to the office and she came to the door (because of Covid regulations about entering the building), I asked her several questions and she proceeded to dramatically role her eyes right in front of me and then treated me like I was stupid and wasting her time... and I still ended the day feeling like I had received no actual answers. I actually feel kind of bad for writing a review like this because I know how stressful certain jobs can be, but if you work in a healthcare related environment, having an at least superficially friendly demeanor and some vague knowledge of your job description seems like it would be important and really shouldn't be THAT challenging. Although some of the actual medical staff are great, I've had a number of bad experiences with people in the past. For one, I once ended up seeing a nurse practitioner who in the past had suggested that my family take alternative medicine that "you can't touch because then it won't work." I asked her about a lump, she lifted up my shirt, didn't look at it and then told me I was fine before leaving the room. I waited about an hour for this. Another time, I went in because of extreme pain that I was experiencing in my throat and some very bad ear blockage. The first nurse that I saw shoved q-tips into my ears, making the problem worse and then without asking how I felt, walked away and never returned. I then had to ask a second time to have the problem dealt with by the doctor who ended up seeing me. When I asked about the severe pain in my throat that was making it difficult for me to talk/eat/breathe, she shined a light there for one second and told me that she couldn't see anything and that I would be fine. I repeatedly asked her if she was sure and she seemed perfectly confident in her judgement without looking a second time. I later ended up going to the hospital because of how severe the pain had gotten and it turned out that my entire throat was completed covered in large soars because of an infection and they prescribed me a bunch of meds that got rid of the issue in only a few days. I was happy to have dealt with the issue, but was also pretty angry that I was made to put up with this pain much longer than I needed to because of some unhelpful medical staff at Family Medicine... Going to this place is really a gamble and I can't say that I recommend it because you don't often come out winning...

I was a patient at Ithaca Family Medicine for 15 Years. and they were great. Since they have…read moreswitched over the CMA -- ca. 2022 -- they are the most incompetent, unsympathetic, rude and even illiterate set of "medical" practitioners that I have ever encountered (I use scare quotes because I don't really know that what they do should qualify as medicine, so much as abuse). They are incapable of refilling medications on time, often schedule, cancel or change appointments without informing me, and my medical plan is occasionally changed -- seemingly on a whim -- by practitioners with whom I have never spoken., and who know nothing of my history or chart. The attitude towards health, in general, is putative: you are at fault for requiring a refill on time of a daily medication that they have prescribed (and they often even argue with you about the pharmacy where you wish to pick it up, suggesting less convenient alternatives), you are a nuisance if you require an appointment, and you will generally be "scolded"in a demeaning and dehumanizing way if you are not aware of policy changes of which they never informed you (or anyone else). Its really a shame, as the doctors were superb and erll-loved folks around town for years. But they have almost all retired or gone somewhere else. Now it is a travesty of ignorance mixed with anger and an utterly unfounded, unearned, and abused sense of authority. Horrible. I have never written a Yelp review before, but this place has been bad enough to warrant one.

I have been a patient Dr O'shae's for about 8 yrs. I am a health care provider my self…read more Dr O'Shae keeps up with the latest medical literature. She is an excellent and efficient communicator. She listens with out being dictatorial. I get excellent care and options to consider.

Terrible doctor! Haughty and pompous. One star is far too much for this woman. She diagnosed and…read moremedicated me before she suddenly changed her mind and said it was all in my head. I ended up in the hospital. She promptly dropped me as a patient with no ceremony. I discourage anyone from seeing this incompetent "doctor".