1. Nishi Enterprise

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South Plainfield, NJ

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Nishi Enterprise

5.0 (2 reviews)
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2 years ago

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Ask the Community - Nishi Enterprise

Superior Seating - Custom Booth Seating

Superior Seating

(11 reviews)

What an incredible customer experience--if your goal is to test the limits of someone's patience…read more I picked up my chairs, only to discover they gave me the wrong ones. No problem, mistakes happen... except every person who answered the phone seemed completely clueless, so I had the pleasure of calling over and over again to explain the same issue. Since the mistake was theirs, I had to fight just to get them to deliver the correct chairs. Apparently, they expected me to rent another truck at my own expense to fix their error. Three weeks went by with nothing resolved. I finally said I was done, didn't want the chairs anymore, and requested a refund for the items I never received. They refused. So I filed a chargeback. Miraculously, days later they decided to issue a refund "as a favor." How generous. After wasting an entire month of my time, not once did anyone offer a genuine apology. But the best part? They threatened to withhold my refund unless I removed my negative review. That's a new level of customer service. And if that wasn't enough, they spent the morning repeatedly calling my business and harassing my employees--about 20 calls to the business and another 20 to my cell phone. Forty calls in total. Imagine if that much effort had gone into fixing the original mistake or improving customer service instead. After everything that happened, it's hard not to conclude that this wasn't just incompetence--it reflected a complete lack of honesty, integrity, and basic respect for customers. Businesses make mistakes. Genuinely decent people own those mistakes, apologize, and make them right. Instead, they chose intimidation, threats, and harassment. Their actions speak for themselves.

I bought premium bar chairs from them. Half of them came a welt damaged by transport. I reach out…read moreto them with picture videos etc. From that moment they completely ghosted me. Have email multiple times but haven't received a reply.

Nishi Enterprise - suppliesrestaurant - Updated October 2026

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