They did not clean my unit before move in, which had huge piles of cat hair. They just charged my entire apartment for carpet replacements after we deep cleaned and made sure it was spotless. Our maintenance closets smelled like mold all year, and no matter how many requests we put in, no one ever fixed it. Previous tenants broke our curtains and after contacting the company multiple times, we then got charged for the damage. the move out charges are insanely overpriced and changing a clean carpet in one small room is not $400 worth. read more

When you move out they charge your $465 to replace the carpet. Horrible treatment of students! You would think they care about their reputation and their unfair business practices. The carpet was not even cleaned at move in, since this was a move from one bed to another in the same unit. They could care less. read more

I've lived here for about a year now - only renewed because I couldn't be bothered to move apartments my final year. The location is decent - convenient to Biodesign, ISTB4, and the GLV - but that's about it. Service is especially abysmal. Our microwave has been broken for a month and a half now. My roommates and I have each put in numerous maintenance requests, and one has even started going to the front desk several times a week now that it's been so long with no response. Each time she's been assured that someone would be in the next day to fix it, but we've yet to have anyone even look at the microwave. For four college students, a microwave is pretty essential to being able to prepare meals in a timely manner, and for the rent we pay (~$1000 a month EACH with all the arbitrary fees they tack on - so $4000 a month total for a 4-bedroom), it's absolutely unacceptable for it to have been out this long. Aside from the service, the place itself is also pretty crummy. The walls are extremely thin, the appliances are super outdated (especially given how recently the complex was constructed), and the hallways are disgusting. The dog park is always super gross (which is in part residents' fault, but there is no effort from management to maintain it at all). At the height of the pandemic, management hosted events that flagrantly ignored social distancing guidelines, and I've never seen anyone at the front desk wear a mask. Even if the location is appealing, there are other places nearby which are way better value. I'd look elsewhere for student housing if I were you. read more

I had practically no issues with the unit itself, it was spacious and adequate for student housing. Rather the issue is how things were handled by the staff and management. Multiple bikes were stolen from the "secure" bike storage room and the staff didn't do anything to increase protection or take action even though there are supposedly cameras everywhere. My friend moved out early and then his apartment got broken into. Many valuables were stolen and yet the staff themselves NEVER informed anyone in the complex of this major safety issue because it was their fault. They failed to safely store away his key so it was easily stolen from the front desk by a stranger. Upon moving out, my roommates and I were all charged ridiculous fees including carpet cleaning. This service should be automatically provided by the apartment for the new tenants, so the charge makes no sense in the first place. Clearly they were just trying to make money because they could not provide any pictures of the cleaning service nor an itemized receipt, so they eventually dropped it. Safety and honesty are not a priority for this management company, but money is. read more

I didn't think this situation could get worse but Sterling 920 is the biggest shithole on the planet. they are money grabbers and don't give a single fuck about their residents. They charged me $300+ for a carpet replacement even though the carpet looked the same as it did when i moved in. In addition when i moved in there were blonde hairs (my hair is brown) and old dried contacts smushed into and all over the carpet. when i called to make this payment i had to call the building 3 times before they actually answered. the staff is so stuck up and disrespectful as well. literally living anywhere else would be better than sterling. read more

Please please save your time and money and do not move into this complex. Where do I even start?! The staff is a bunch of college kids who couldn't even tell you left from right, and the higher "management" doesn't have the balls to communicate with residents... everything goes through the kids at the desk. The entire place is FILTHY, garbage everywhere, water leaks, damage, and not to mention the fact that these issues are never resolved. Amenities such as the pool and outdoor common areas are taken away as punishment if rules are not followed... seems like we are in a very overly expensive day care at times. You start to wonder where all of this rent money is going especially there being no security at night after the office closes. Guest parking is RIDICULOUS!! There are probably close to 20-25 guest spots for 775 residents. I've never lived in a place where they try to suck soooo much $$ from you, all while pretty much neglecting residents and brushing inconveniences off left and right. read more

~A Guide for Living at Sterling~ First of all I'll start with the positives. The pool is nice, and it's nice to live in an apartment so close to campus surrounded by friends. It has pretty put door areas, a nice dog park, and grills which is nice. I also think the front desk workers are super friendly and do what they can to help in spite of the unreasonable management. Negatives: Lost packages - I have had a handful of packages lost and so has everyone I know that loves here. They need to figure out a more reliable way for packages to get to the residents. When I ask about them, they tell me to tell the company to resend the package. But when the company has explicit tracking info right to the apartment, the company won't be very helpful, and reasonably so. Management - they are always trying to penny pinch. If you correspond with people at the front desk, make sure you get it in writing. My car was towed earlier in the year, after I started paying for a reserved parking spot. Correspondence with the front desk on numerous occasions, they told me my parking spot was 31. After about a week of parking there, I was towed. I tried to find out more from management and apparently they never finalized my parking spot reservation, and the front desk had told me the wrong spot number. I had to pay the towing fee, nearly 200$, due to sterlings misinformation. When I asked about getting refunded for this, they were not helpful at all, and because there wasn't "proof" that I was given the wrong spot number, they put the consequences on me. The proof would have been on sterlings previous website for which I had an account. Fortunately for sterling they switched website platforms at the time this happened, and the website that had my parking spot correspondence with sterling literally no longer existed. So I was unable to provide the correspondence which occurred. Towing - which brings me to towing. You and your guests will be towed at some point. They are very anal about it and sometimes even in the wrong when they tow. But if you try to argue with them about the towing they always have some excuse. If you can't afford that, I suggest renting with another apartment. Amenities - I know with corona everyone is struggling. But sterling is saving loads of money by having all their amenities closed, and not having to pay the water bills of the countless residents quarantining with their families. I expect a pretty good plan to make up for this, but since sterling is managed by tightwads, I doubt it. Also, the gym is really small and limited, and it's like they don't run the air conditioning at all sometimes. If you want a nice gym, the surrounding apartments have better ones for sure. The trash - oh my god. The hallways constantly stink. We pay 10$ a month or more for valet trash. This means a person comes around the hallways, and is supposed to pick up the trash. They refuse to take bags that are not sitting inside the trash can, so when people leave their bags outside the trash cans in the halls, they sit for weeks and start to smell like rotten fish and trash. Technically- we are supposed to leave our trash bags inside our trash bins out in the hall, but what's the harm in the worker picking up a sole trash bag... it's like the trash collecting workers are purposefully being difficult and allowing the state of our hallways to remain heinous. It's embarrassing to have guests visit. The pool - always looking for an excuse to keep the pool closed. The pool closes at ten, despite a survey last year that considered extending the hours. No one I knew voted to keep the hours the same. Sounds like sterling rigged the survey to maintain their limited pool hours, and in turn not need as many security guards / workers to keep the pool open. With prices as exorbitant as sterlings, there are so many things wrong. They can definitely afford it, the pool should be open til midnight AT LEAST, and surrounding apartments have greatly superior pool hours. Ive seen negative reviews regarding maintenance but I've never had a problem with maintenance, they have been prompt with my personal service requests. However, there are occasional puke piles in the hallway and stairwells for weeks that don't get cleaned, maintenance should be more prompt with that stuff. The stairwells are definitely some of the grossest parts of sterling at times. I decided to renew this year bc I have learned to navigate dealing with management, and I know to get information in writing now so they can't dispute and try to cover their asses. I also wanted to renew because my friends live there and overall enjoy living here. But I definitely feel like I am overpaying considering all the issues I described. If you take away one thing from this review: be careful dealing with management. They will screw you over to save themselves if it comes to it. read more

DON'T BE DECEIVED by their tour in the only nice model they have!!! They take advantage of students and charge an arm and a leg for rent. Campus housing is cleaner and safer, and you have RA's at least. Here no one will help you. We as parents were fooled and we would never have let our daughter live here had we known the conditions. It's a complete scam. We had trouble right from the start with parking and a discrepancy in pricing. Run by students who can barely sort the mail on time, it's a complete shiz show. No one responds, yet they're very quick to add late fees, emails, double charge for rent, etc. Some highlights were...Walking into the hallway the smell of sour rotten garbage hits you like a brick wall, vomit in hallways, dog poop, etc., garbage piles the size of Mt Everest in the parking garage, crazy people that are on who-knows-what driving like lunatics in the garage, honking and tailgating. Very dangerous. When she moved in, the apartment was already trashed-white walls with black scuff marks everywhere, unidentifiable stains on floor, and then upon move out they charge for paint and cleaning fees. Ha! It wasn't clean when they moved in! She had ants in her bathroom coming out of her sink for months!!! What a disaster this place is. Also the WORST PART as a parent was the maintenance man hitting on my daughter after he was in her bedroom fixing something!!!!! EXTREMELY UNPROFESSIONAL AND INAPPROPRIATE and we could have easily reported him and should have. A man should NEVER put a woman in a vulnerable uncomfortable position like that. I didn't feel she was safe here at all...in the garage, apt or otherwise. Homeless crackheads everywhere as per usual in Tempe. The dorms are probably your safest option. RUN far away from this apartment complex. 1 star is too much...I would give negative 100. And this review is just like all the others if you look. Except for the couple written by the employees' friends I'm sure read more

Extremely nice front desk employees! Highly recommend going to the desk for help. The office always smells super good.

Lived at Sterling from 2018-2020. 18-19 was an absolutely awesome experience but then the new management took over for 19-20. Became the worst living experience ever. I transferred rooms and was given a room to live in that was completely uncleaned, had a damaged desk chair, damaged wall from mold, and damaged carpet. After seeing this, I informed them I was going to live at a friends place for the next week. I had expected it to be completed by the time I returned and they assured me it would be, however it was not and no progress had been made! Eager to find a place to live, I once again informed them of my situation and only then was it partially resolved. Took all day for them to clean it and leave the place in a semi-livable condition and they ended up getting paint all over my pillow cases! I told maintenance to just leave the carpet, come back with a desk chair another time, and that they didn't need to finish the paint, due to waiting MORE THAN A WEEK to have a place to move my things into. Worst part of the entire experience: they charged me for all the damages from the previous tenant! I was able to get the desk chair and wall paint removed from the charges since I had a photo, but since I didn't have a clear photo of the carpet, they're charging me $300! Management claims they're all about COVID safety procedures which is why they kept the amenities closed all of 2020 but they walk around without masks on and host events in the lobbies! If you're looking for a place to live, it seems like you missed the 2018-2019 window, and you should strongly consider other options! read more

I have personally lived at Sterling 920 for two years now and I have never regretted anything in life more than renewing my lease, so here are some reasons you could NEVER even consider living here: Dog Park: The apartment I live in is directly next to the dog park behind the apartment complex and for the most part, this has not been an issue. Last year we had to call security multiple times because people continuously were looking into our apartment through our window and we felt as if we couldnt even open a window that we paid for because Sterling did absolutely nothing to help us. We were told that "nothing could be done about people staring into our window" even though that would never fly in any other building. Eventually, we had to threaten to call the police before those people stopped. This year, a group of about 8 people have decided to sit in the dog park together for 2-3 hours at a time and continuously allowed their dogs to bark right outside our window, they've thrown frisbees at our window, and never put their dogs on leashes which is extremely inconsiderate for anyone else who actually abides by the rules of the dog park. When I called the front desk and asked if there was any way they could do something about this, such as sending an email out asking everyone with dogs to be considerate of the people living around the dog park, they told me their was nothing they could do and to suck it up. Trash: Multiple times throughout the last two years, we have been extremely good about putting our trash out on time every single day when it supposed to be picked up (6pm-8pm). Trash valet never shows up, EVER, so our trash sits in the hallway for about a week. The problem with this comes from the fact that they refuse to pick up your trash unless it is left outside your apartment door sitting within your trash bin, so the majority of the week, we dont have a trash bin in our apartment because if you just leave the bag outside your door, they charge you $25 per bag that is out there....and yet they never pick them up. We pay $10 a month to basically be told that we have to pay $25 per bag on top of that charge just because THEY are not picking up the trash or doing their jobs. Rooming: This year, we had one roommate who was an absolute nightmare, but we dealt with it just fine and sucked it up. Eventually, that roommate decided to move out and told none of us she was leaving, which was fine. What was not fine, is that Sterling did not notify us of her move out and also failed to mention that a complete stranger was moving in as a replacement. The new girl that moved in did not speak to us and ignored for 3 days after she moved in before introducing herself. One day we came home and realized she had rearranged everyone's cabinets to her own liking, used all of our belongings and left them dirty in the sink, and destroyed the new appliances we had bought. One of my roommates has a severe nut allergy so we have been extremely cautious to make sure all the food in the apartment that contains nuts was as far away from her belongings in the kitchen as possible. The new roommate left open bags of nuts in on her shelf and moved her belongings into those cabinets with nut products in them. Since then, said roommate has stolen all of our silverware, some appliances, and other items around the apartment. Sterling basically allowed a complete stranger into our space with no notification and had zero concern as to whether we were okay with this or not. Last year one of my roommates was hiding an unregistered cat in the apartment for 6 months. This was a major issue seeing as I couldnt allow my REGISTERED dog, who I pay for each month to live here, to even step out of my room since her animal was not vaccinated at all. Sterling, again, did nothing, they told her to take the cat out and when she did not, they did absolutely nothing. Amenities: Sterling has also decided to not care about how much money their residents put into the building whatsoever. Usually when the pool is actually open, they allow random people and whoever else to just waltz in and destroy everything. The pool has been closed for months because some random guy who doesnt even live here climbed the water fountain structure at the pool and broke it. Most of the time, it's closed anyways because every resident known there are no glass bottles or containers allowed within the pool area, and yet, non-residents are constantly shattering glass around the pool and completely ignoring the rules. There is no accountability at all. We pay around $1k a month to live in an apartment complex where there is vomit, dog feces, food, trash, and other unspeakably gross items scattered around each hallway. At one point, I tried to use the elevator on the third floor just to realize I couldnt because someone has smeared vomit all over the buttons, it was not cleaned for 2 weeks. It smells like rotting food and eggs everywhere you go. read more

I would give NO stars if allowed. My daughter has been sick with various symptoms since she moved in back in August. Her roommates have been sick twice. The carpet was full of pet hair and pet dandruff. They vacuumed three and four times filling a canister full of pet hair. At first thought the sickness was due to sensitive allergies. However we have since learned that a tenant on the fourth floor has been moved into an hotel by her parents because she has mold poisoning. I took it upon myself to pay for an outside vendor to conduct an inspection and they too found unhealthy levels of mold in the apartment common areas. I've emailed the property manager Kelly as well as the property owners Coastal Ridge and I have yet to receive a response. I emailed the property owners coastal Ridge because Kelly is non-responsive when I have emailed her about replacing my daughters carpet. The carpet was dry cleaned because the carpet cleaners cannot bring their equipment upstairs. Although the carpet appeared cleaner, she still vacuumed up a whole canister of pet hair. It's been two weeks since my daughter thanked Kelly for having the carpet clean but requested the carpet to be replaced. She just received an email Friday 11/12 after I sent my mold complaint stating that they will schedule a time with her to have the carpet replaced. The reason I am posting the yelp review as well as contacted the coastal regional corporation regarding the mold in the apartment complex is because several tenants have been sick over the last four months and upon discussions with other tenants there has been a mold issue at the apartment complex for the past two years. I read a review in which an apartment had water damage and the ceiling was falling onto their common areas in which it took several weeks for facilities to fix the problem although they called the emergency line. Up to this point any issues we've had we've tried to talk to the front desk they're rude they're unresponsive and anytime I've asked to speak to Kelly I get ghosted and sent to her voicemail. I have left three messages with her and she has never once returned my phone call or emailed me as the grantor of the apartment my daughter is renting. read more

Serina was extremely helpful!!! Went out of her way My granddaughter lives here. Absolutely beautiful the rooms are very spacious , clean She has own bedroom & bathroom. The amanities are outstanding!! Surely it's not what you would expect from dorm life. 100 per cent outstanding read more

I am writing this review because I saw several people touring this weekend and want to save as many people as I can. I have lived here long enough to know what I like and don't like about this place. I will begin with the NEGATIVES. First off, there have been several car break-ins in the parking garage and nine20 does NOT have cameras in there so they are unable to help you if this happens, as well as towing vehicles despite registering in guest parking and sometimes the occasional car that actually pays garage or reserved parking (rates are almost $100/month) getting towed. Next, trash. The trash is rarely taken out consistently and almost never on the weekends. It smells up the hallways and you pay a hefty REQUIRED fee for this upon move in and nine20 is not helpful with this issue either. Another negative, broken or unavailable amenities. The dog park was undergoing several issues such as water damage and other issues such as mushrooms poisoning the dogs thus making it unavailable, the dog washing station and water fountain has never worked either, the fountain in the quiet area was turned on for move in where parents would be present but then promptly turned off after move in week. There has been dog poop, broken glass, and vomit scattered in the stairways as well as broken censors making it possible for ANYONE to get onto a floor with one of these broken censors. That brings me to unwanted guests. Several homeless people have been spotted wandering around the premises and hallways too many times to feel safe in a "luxury" apartment (the side gate of the apartment is left wide open throughout the day and night which is poor security). And finally, the way the apartment asks you to renew once you just move in so you don't have time to discover these issues and if you wait to renew, they raise the rates within the first week without notice which is sneaky and unprofessional. I would save yourself the frustration and go to Park Place where the parking is $50/month and the rates start lower than this so called "luxury" and "selling quick" apartment that is so desperate for people that they offered apple watches to people who signed and starbucks gift cards to those who toured. Nothing for their current residents though. I have gathered this information from my experiences as well as from others that live here. read more

I moved in here on the first of November and I have absolutely loved! Serina the leasing manager and Kelsey at the front desk are always so helpful and so friendly! They have helped me enjoy my experience here as a resident because of their supper and kindness!! Serina also made home made whip cream for the residents! She goes above and beyond to ensure residents have an enjoyable experience and I can definitely vouch for that! The property is also super nice and the rooms are very spacious! read more

This is my first year living here, and me and my roommates love it here. They're always doing fun events and giving away free food and clothes! I love living here. All of the staff are always super nice and the amenities are great. read more

This is a beautiful complex. My daughter has lived there for 6 months now and has renewed for another year. All apartments are safe and the property is kept very clean. The pool area is beautiful! It is walking distance from Arizona State University and the perfect place for any student to live. read more

Terrible Safety, cleanliness, and care for residents. Both gates are broken on the sides of the building enabling any random person or car to come to the back of the building, which has happened many times. No need to scan your key on the back doors as they are all unlocked as well, enabling anyone to come into the building. Dog wash has been broken the entire year, along with the dog park being flooded every day because the landscapers broke the sprinkler line. Stairwells are covered in dog pee and poop and other gross things, looks like they have never been cleaneTrash valet is very inconsistent with picking up the trash, but is quick to leave a trash violation. It's hard to get maintenance to come fix something in your room in a timely manner, but the staff is quick to tow cars. Seems as though 920 only cares about the money, and not so much the safety of the residents and keeping up on the amenities that the residents pay for. read more

I've only had good interactions with all the employees at sterling. The front desk is very helpful in answering questions that I've had since moving in! The living area is very spacious and modern. The pool and study rooms are such great amenities, there's always something fun going on at the pool, whether it's other residents or an event put on by the staff! I love living here! read more

I love living here, the people at the front desk are all really nice and helpful, especially Kelsey!! The pool is nice and so are the study rooms. They replaced my blinds that were broken when I moved in and and have been helpful whenever I had an issue or needed help with something. One of the nicer apartments around campus for sure. read more

Can't begin to say how disappointed I am with this apartment complex. First,they claim to be a safe complex, but they leave the parking garage open multiple times a year. This allows people who are not tenants access to the inside of the building. Because they did this, my daughter's car was vandalized and over $2000 damage was done to her car. This after we paid $80 a month for her car to be parked in a secure garage. Then they took no responsibility and did not answer the emails sent or even apologize for their negligence. I sent my daughter a package and they didn't get I it to her for five months. Even after she had asked if it was delivered multiple times. It's poorly managed. They are unprofessional, unresponsive and uncaring. There has to be better and safer options than this building. It's a pretty building, but don't be fooled. They don't give a rats ass about their tenants. read more