I was having a terrible day till I accidentally walked into the lobby and was welcomed by the amazing hospitality that the worker had. Her name was Lexie and she was wonderful and really made my day better I am so glad of the happy accidents that happen in life because my day became so much better after talking with her! read more

Do you guys have a working email address?? The only email I have says the inbox is full. Your movers lost a mirror & claim security cameras show the mirror on the elevator, ok then where did it go after that? The fact there is no way to contact anyone at this property is ridiculous. I've left messages as well, no call back. She asked several times to move in early because her previous lease ended and she had a 2 week gap in housing. University House told her there was a waitlist, ultimately she was not allowed to move-in until August 14th. Yet apparently, her rent was due August 1st , so she arrived on her actual move-in date already owing a $40 late fee that she had to pay before receiving her keys. How do you charge someone a late fee on an apartment you haven't even allowed them to move into yet? If University House is going to require rent before a resident is permitted to take possession, that needs to be made exceptionally clear. Finding out you're already "late" before you've even moved in is ridiculous. Especially considering these are college students! More concerning was what happened when my daughter questioned the fee. She spoke with Deja, who told her she wasn't going to keep explaining the same thing. My daughter asked to speak with a manager. Deja told her that SHE was the manager and that there was no one above her to speak with. At move-in, my daughter learned that Deja is actually the assistant manager and "Mitchell" is the property manager. So why was she told there was no one above Deja when that was not true? And where is the accountability for that? This is student housing. Parents are trusting this office with young adults who may need management's help with issues far more serious than a $40 fee. If a resident ask to escalate a concern, they should not be misled about who is in charge. Nor should they be intimidated & undermined. After reading the other reviews, I see that complaints about management, communication and unanswered phones are not new. That makes this experience even more concerning because what are y'all doing about it? Do you even care? I want the $40 late fee refunded, but more importantly, I would like management to address why my daughter was given false information when she specifically asked to speak with someone above the person handling her complaint. I'll be sending an email as well. read more

University House Tempe - University Housing Near Me - Tempe, Arizona

I am extremely disappointed with the level of communication and customer service from this apartment community. My son is scheduled to move in in just two days, and we still have not even been provided with his apartment number. I also have several important questions regarding the lease that need clarification before move-in. I have called and left at least 25 messages, yet no one has bothered to return my calls or provide any assistance. This is completely unacceptable, especially considering the amount of money we are paying for this apartment. What is even more concerning is the lack of accessibility. If I cannot reach anyone now regarding basic move-in and lease questions, what happens if there is an actual emergency involving my son while he is living there? Parents and residents should have confidence that someone will answer the phone or at least return an urgent message. For the amount being charged for rent, the minimum expectation should be professional communication, timely responses, and someone available to help resolve problems. Instead, we are only two days away from move-in with unanswered questions and no apartment number. I need to set up water delivery and I cannot do it bec I don't have the unit number. This has been an extremely frustrating and disappointing experience so far. Management seriously needs to address its communication and customer service because residents and families should not have to repeatedly call dozens of times just to receive basic information. read more

The elevators are constantly broken or having problems. One of them feels seriously concerning to ride because of how rough and unreliable it is. In a building with this many residents, elevators constantly being down or acting like they are barely working should not be normal. read more

1,500 dollars! That is how much I pay. What does that money go to you might ask. Cold showers broken elevators no WiFi and rude employees who do nothing but sit on their phones in the back room and that's if there open cuz there closed on the weekends and past 6 on week days if you get locked out your screwed. One week we didn't have water! Their package system is horrible they are so disorganized anyone can walk up and steal packages! They waste all their money on give aways and pool parties so they can post on their instagram to convince people they don't suck. They always say "we have people working on it" but it's been 2 years and we have the same problems. Monkeys could run a better apartment. I swear if I could rate 0 I would read more

Can you give a zero. Spent 6 Hrs to try to move in and still don't have my stuff while using their moving service. The elevators are not working on move in day. My daughter was lied too about policy and they will not return calls. read more

DO NOT LIVE HERE OMG I have now lived here for two years, and this second year has been absolutely garbage. I unfortunately got put in a studio directly next to the trash chute. At first, I had an ant infestation coming from the wall of my kitchen for weeks. After the exterminator came twice, I started getting spiders in the same area! At the exact same time, my wifi was out for two months. The only reason it got fixed was because I got one of the repairmen's phone numbers directly, and we could resolve it on our own. The hot water has been out on and off all year, and so has the AC. Side note, my wifi is once again out. I have in fact reached out, with no resolve. My dishwasher has also been leaking when running. The maintenance team came to fix it, and told me it was because I had too much under the sink. I have since removed half of the items from under the sink, and kept all items away from the piping and wires, and STILL IT LEAKS! The elevators have been broken on and off the whole time I have lived here, and the stairs smell like human urine! A couple of weeks ago, the elevators weren't working, except for the "sky view" elevator (or so the manager said while we were down there). As we are waiting to get in, a girl comes out of it and says "this elevator isn't working either. It took me to my floor, didn't open, and sent me back down" AND THE MANAGER TOLD HER SHE WAS WRONG. THE GIRL WHO WAS JUST IN THE ELEVATOR WAS APPARENTLY WRONG ABOUT HER EXPERIENCE IN THE ELEVATOR. The dismissiveness is actually wild. NOW my issue is roaches. I have had the exterminator come twice for the roaches with zero luck. They are on my walls, on my bed, and CRAWLING ON MY SPOONS AND FORKS. I have sent two emails asking for a room transfer, because this is clearly because of the disgusting trash chute. I have had email correspondence with management about the trash piling in and around the chute (directly outside of my door), with no resolve. If I had known what I was signing up for, I wouldn't have chosen to live here. Choose wisely, people! I've decided to write a review here, because clearly, the management team is nearly impossible to get in contact with. read more

DON'T LIVE HERE! That's what my roommate and I first heard from two residents when we stepped into University House for a tour. We should have listened. Although we liked the apartment layout we were shown and decided to sign a lease, problems started on day one. We moved into an apartment with filthy floors, a non-working hot tub full of dirty standing water, and a balcony covered in Zyn pouches. At the time, we chose not to complain because we had a positive impression of the staff. A few months later, bigger problems started showing up. During a dust storm, we discovered that the balcony door would not lock, as well as a window in the living room and another in my bedroom. With help from neighbors, we had to tape them shut ourselves. The entire living room and kitchen filled with dust, but again, we dealt with it on our own. The worst issue happened when it rained. Water leaked into our carpets, leaving a horrible smell in both bedrooms. Maintenance was always quick to respond after requests were submitted (special thanks to Zayn) but simply placing dryers was not enough. The same issue happened during the next two rainstorms. Maintenance later told me the building needed a structural repair to permanently fix the issue. Since that was beyond their control, I brought it to management multiple times. My concerns were never taken seriously, and I only received a response after a maintenance employee escalated it himself. Management claimed they would follow up, but the repair supposedly happened months later, when I was not even there, so I cannot confirm whether anything was actually fixed. Earlier this year, we then spent five straight days without water after a repair went wrong and caused a system break. While I understand that emergencies happen, the solutions offered were completely insufficient. One suggestion was for residents to shower at a gym located 15 minutes away by car and, well, I don't have one. During that time, I had to sleep at friends' apartments. Even after the water returned, I went weeks without hot water, and the shower pressure was never the same again. Finally, after moving out this year, my roommate and I were charged $570 in cleaning and damage fees that we strongly dispute. We never caused any damages and spent an entire day cleaning the apartment before leaving. Photos justifying these charges were only provided after we asked for them, and many of them showed spaces that looked completely clean. Although we tried communicating respectfully through email, since both of us are outside the country, management has been inflexible, rude, and unwilling to negotiate. Do not trust the responses they leave under negative Google reviews claiming they work with residents to resolve disputes, because that has not been our experience at all. Please learn from our mistake and avoid living here at all costs. read more

Second review and don't even live here. EXTREMELY glad i withdrew my application. These people can't no answer a simple question in regards to a refund check of almost $2000. I called again today, after being asked March 6th for the address to send the check, was told today that it's about a month from the issue date, I asked what the issue date was and was told to email. Y'all clearly take advantage of folks, but I'm too old for that and I can definitely reach out to my lawyer sister whom the check is returning to involved if this matter is not handled. Since nobody can return a call or text, I will be at the office tomorrow. read more

five stars for this tent. Come by and say hi!! very friendly kids and a great place to live!!! read more

University House Tempe - 5 stars for the service at the UH tent at asu!! come by and say hi!! - University Housing Near Me - Tempe, Arizona

Follow-up to a previous review and more reasons to NOT LIVE at UNIVERSITY HOUSING Tempe. The water was scheduled to be shut off for 5 hours and that turned into 3 days. I could not do necessary everyday tasks like cook, shower or flush my toilet for 3 DAYS. The lobby was flooded and the stench was nauseating. I contacted the Scion Company who is listed as the slum lord for the University Housing and was told Scion no longer manages the property so it's interesting Scion is responding to reviews. The management sucks from corporate to local level. I never received the rent credit for the water issue and in typical fashion my email was ignored. Living here takes away valuable time and energy from important tasks like school and work. Managing this situation has added so much stress to my life dealing with people who just don't care. Any option is better than UH. read more

Do not rent this place. I've lived in this place for nearly 3 years at this point. The first two years weren't that bad apart from the consistent elevator issues. In my final year there has been a major issue nearly every 2 weeks or so. Back in August when I first returned, there was no internet connection in my room despite complaints to the front office. We resolved that by using a temp WiFi provided by the UH Tempe provider until today. Then soon after that there was a complete lack of hot water for nearly a week. Then a short while later there was a severe cockroach infestation that persisted for 3-4 months despite multiple pest control complaints and it was only resolved in the 3rd or 4th complaint. Just a while after this we had no access to water for 3 days in the second last week of February. Now finally in the first week of March, there is no hot water in my dorm for the past 32 hours and the maintenance team has not provided any timeline despite asking. This last academic year there have been systematic and persisting severe issues and I recommend that people opt for housing that does not have such persistent issues. read more

I have lived here for 2 years now and will not be returning. My first year was okay- constant maintenance issues (A/C not working, elevators not working, lightbulbs going out, WiFi not working). Roommate and I just dealt with it. This year, the rent increased by $300/each and we have had many more issues. Starting from the day I moved in. I was told I could not move in early to my current unit because they had to clean the unit. This required me to move everything out of my old unit, into storage, then move it all back 3 weeks later. (3 weeks to clean??). When move in day came, I realized my new (current) unit was NEVER cleaned. Not even from the past residents! There was hair in the shower, disgusting floors, dust everything, broken A/C, and a major hole in the ceiling. I spent about 6 hours cleaning the place myself. The room was beat up. I absolutely respect and appreciate the maintenance team here, they do good work. However, I dislike the system UH has on how to get in contact with maintenance. (Especially when there is water dripping from the hole in the ceiling). The front desk crew shows zero initiative. (Excluding Jack and Marci, they are very kind and helpful) Compared to other amenities in other nearby apartments, UH is probably on the lower end. For the amount of money we are paying per unit, you would think they would have some nicer gym equipment or a better pool deck. Things don't work- My key fab randomly won't open the doors and the elevators are always broken. Again, with the high price of rent here, these basics should just work. PROs- Amazing location, amazing views, furnished CONs- Lying staff (please stop lying about the parking garage capacity), packages will likely get stolen, warn units without summer cleaning, security guards are either on their phones doing nothing or will lie about a noise complaint at 10pm on a Saturday, high rent, small rooms, poor communication from staff. read more

Every time I go to shower I have to wait like 5 minutes for my water to turn warm only to start showering and the water turn ice cold. I've put in so many maintenance requests only to be told that there is nothing they can do for me. Save yourself the trouble don't live here! UH commented on this review and asked me to reach out, l've actually sent an email to the assistant manager here about the water pressure issue and have had no resolution or proper feedback for over a week. Talk about place that does not care about their residents! DO NOT LIVE HERE!!! Little update on the water situation it only took them 7 months and getting the CITY involved for them to fix it! Kept getting ignored by management so we ended up getting the city involved. Management was absolutely terrible throughout this whole process and ignored our parents and our emails. Please for the sake your mental health don't live here! I've also had so many other problems living here and since they haven't done anything about it I'm going to start posting it all here. I'll update this review with everything soon!!! Also the elevator has been down in tower two for over a two days and nothing had been done to my knowledge to fix the elevator! Talk about neglect! Update: the elevator took 4 days to fix. It's utterly ridiculous. Hey guys I added some pictures of the property and leaks that I found around the building, specifically the parking garage. Just an fyi if your thinking about living her the parking garage has flooded once this year and the front lobby twice. Also don't let them use the sauna as a selling point it's a glorified storage closet and doesn't work. Along with all of this our apartment units ac broke and it took them around 2-3 months to fix. A credit of 250 per person was offered for a BROKEN AC IN SEPTEMBER. read more

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Great staff, cool complex, great rates!! Gotta love affordability. Definitely considering this place! Go devils! read more

University House Tempe - The coolest dudes repping the brand - University Housing Near Me - Tempe, Arizona

Avoid this place!! Broken elevators, horrible maintenance, had a problem with dishwasher all year did not fix! Then they removed the jacuzzi and never replaced nor did they give us patio furniture to make up for it! When we moved in we had to clean it over and furniture inside was broken, bathrooms were dirty, and cabinets were sticky and looked beat up! I meant to post this a while ago, but I forgot! DO NOT LIVE HERE! read more

Staff is always super helpful, great atmosphere. Was having trouble move in and Jake, one of the staff members, was quick to help.

Giving this place 1 star is being too generous. We have had problems with our AC unit since we have moved in, in August of last year. Although the maintenance team is incredible the management is absolutely horrible. During all of these work orders we have created we have never had updates on when it will actually be fixed, one period time lasting as long as 3 weeks. After creating our first work order for our HVAC on August 6th, (5days after we moved in) we werent made aware that our AC had a completely broken part the whole year until March meaning, we had gone 8 months with broken ac and, management knew about it the whole time. It was so hot in our apartment for so long that we had to leave and sleep in other places because we would wake up drenched in sweat. Also we have NEVER once gotten compensation for fully paying for broken air conditioning and horrible communication. All we ever get in return is an automated email apologizing for the inconvenience. This is so ridiculous I would never recommend living here just save yourself the trouble. (Also we pay 40 extra dollars a months for an "express elevator" that is supposed to only go up to the 16-18th floors and it was broken for 4 months and now it allows every floor to be chosen. Never have received compensation for this either!!!!!) !!! DO NOT LIVE HERE !!! read more

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This place is a complete scam. Don't let the shiny photos fool you. Living at University House Tempe has been the worst housing experience of my life. Internet constantly goes out, and management just tells you to call COX yourself--even though you're not the account holder and they won't help you. Elevators are broken for weeks, leaving everyone to haul groceries or trash up multiple floors with no update or fix in sight. Maintenance doesn't show up, but your request gets marked as "resolved" anyway. Total joke. The pool is always closed, with no explanation or timeline. Flooding has happened, and residents are left to deal with the aftermath on their own. There have even been suicides in this building, and management has done nothing to make this place feel safer or more supportive. You'll get fake-apology emails and nothing will change. Management is completely detached, unresponsive, and only cares about rent checks. If you're a student thinking about living here--don't. There are way better, safer, and more professional options in Tempe. read more

Crazy!!! I got a call from a person! Five days after posting a review of what had occurred, 13 calls and four emails that never got a single human response (enjoy the AI answering service that NEVER GETS A HUMAN RESPONSE) they finally call me when I expose them on yelp. Crazy. Then they admit"someone should have responded, slipped through the cracks". The call got disconnected mid way through.... And guess what, no way to get a person again!!! My son is entering his senior year, I am only trying to warn you, this place is the absolute worst location he lived in, but it's the stealing process at the end that was brutal. Make your choice, but I am telling you. You will regret it. They sent nothing to me, still haven't shown or explained all the charges. The money they scammed wasn't significant, and I have just paid it to avoid further frustration, but this place is a scam. I did my part. Pick smart. read more

The entire apartments Wifi has been completely down for the past 6 days. Despite receiving daily emails assuring us that the WiFi would be restored, it has yet to be implemented. Elevators are constantly breaking down, one has been broken for the past 8 months. As I am currently injured and using crutches, I missed three classes the other day because the elevators were inoperable for approximately six hours. The office no longer answers the phone. I would NEVER recommend signing a lease here. Canvas, West 6, or Oliv are much better options. The location is favorable, but it presents challenges during home game days. The streets surrounding the apartment are closed, making it difficult to drive close to the building. The students working at the front desk are exceptional, suggesting that this issue may stem from upper management. read more

Terrible for so many reasons -overcharged on rent -no wifi for the past 5 days(they probably dont want to pay overtime to fix it during the weekend) -elevators are broken all the time -ironic that there is a premium for the express elevator and the only floors it doesnt go to are the express floors(have not fixed the elevator in 4 months) -rooms genuinely look like prisons -staff is great though, its more upper management with most stuff being out of their control -living in the city is not worth it, i promise u read more

If you want a camping style life, then this is your No. 1 choice! When I lived there, we were constantly out of running water, hot water, electricity, WiFi. My kitchen sink had been clogged for three months and AC was out for 1.5 months during June and July! Unfortunately as a non camping lover, I have to move to an apartment with AC and offer UH Tempe about 200 USD as remarketing fee. Terrific camping experience at UH Tempe!!! read more

Elevators didn't work for the first 4 months we lived in the apartment. ( We live on the 17th floor ) We've had issues with AC since we moved in, works one day and not the next. It's 100 degrees outside and we havnt had AC for the past month in our bedrooms. DONT LIVE HERE read more

Move in was a disaster. 1 out of 4 elevators was functioning. It literally took 1.5 hours to get ONE load up to the 6th floor. I waited for over 30 minutes trying to get back down with a dolly truck and finally gave up and carried it back downstairs. What should have taken 2 hours maximum took over 6 hours. We could not get into my son's bedroom because his key did not work. We called maintenance, and their keys did not work. They had to effectively break in to let him into his room. His closet doors were also broken. The WiFi was not working because there was no power cable set up with the WiFi router. We asked for help from the Front Desk, who referred us to Cox, the cable/internet provider. Cox sent us back to the Front Desk. Supposedly, Cox was out the next day servicing various units. They never made it to my son's. I simply cannot believe the appalling failure of management. The amount they are charging for rent is obscene considering the total lack of service and preparation. I seem some of these other reviews and am not hopeful this will be a good experience for my son, who was planning to be here for 2 years. Total shit show. read more

STAY AWAY FROM THIS PLACE!!!! They literally charged me with move out fees, even though I never lived here AND I never confirmed that I would be living here. My parents will definitely be filling a lawsuit against this so called "establishment". You can't charge someone fees who has NEVER EVEN LIVED IN THE BUILDING!!!! ALSO Staff does NOT answer the phone at all. We tried calling them literally ALL DAY and nobody picks up the phone. I guess there there just too busy apparently... If I could I would rate this place ZERO STARS!!! DO NOT LIVE HERE!!!! read more

It is time to move-out and we left our apartment better than received. UH is now attempting to charge us for repairs that were never completed at the time we took possession of the apartment. As stated below all issues were reported 11 months ago. Very disappointing! The following is my review upon move-in-- 4 reviews *** 11 months ago The move-in staff was top notch. The apartment space is very nice. Great views! However, the apartment was not move-in ready. The floors are dirty and damaged. The walls are partially painted or not painted at all where patch had been applied, painters tape remains on several doors, the dishwasher doesn't work, the shower door will not close, and there is a hole in the wall by the television. We reported the dishwasher and shower door to the individual at the front desk on the 11th. They stated it would be fixed on the 11th. They still are not fixed. I am hopeful that all will be addressed and repairs made in a timely manner. read more

I have never left a bad review or a review ever. I have been silent for wayy to long. But this place just scams college students out of so much money and do not care about their residents at all. EVERYONE hates living here. Please stay away I wish I would have listened to the reviews before moving in. This is the worst living situation I have ever had. I lived here last year as well. I am a full time student and worker who pays for her own rent. Keep in mind I pay $1500 a month and don't even get free parking. When I was resigning the office told me my lease had already been chosen by other people so I could not resign. The front desk told me to make a new account and sign a different unit. I did that and because of it I had to move out July 24- Aug 15th on the simple fact I did not "transfer" i signed a new lease (because the front desk people told me that). On top of that charged me $250 for an "admission fee" for being a new resident and not a transfer (if I were to transfer I wouldn't have to pay that) SSOOO UNWELCOMING for returning residents. When I moved out last year they charged me $382 for a cleaning fee. $62 was because there was dust on my bathroom lights (that is what the manager told me over the phone). When I moved into my new unit; there was skid marks all over the walls, 3 out of 4 hallway lights were out, 2 were out in the kitchen, our shower and sink barley drained, 2 draws/ cabinets are broken, my roommates shower doesn't get hot and her blinds are broken , in my room there were command strips all over the walls, both my closet mirror doors were broken ( one was cracked and the other didn't close), my blinds were wripped and snapped in two, there was juice stains all over my floor, the kitchen floor was so dirty it made the bottom of my socks black. Our place was infested with ants, and I found a cock roach in my room, on top of that my fridge leaks to the point all our food is soaked at the end of the day. It is now 1 week till December (we moved in on Aug 14th). We have put in 5 Maintenace request for each of these items, have tried stopping several maintenance workers, a front desk employee came up and took a list of our problems, a month later the manager comes and also takes note of our problems, and still nothing is fixed. We pay so much for being hopeless and ignored. A list of other problems - I live in tower 2 where there are 2 elevators. One if not both are broke every other week for the last 2 years -When moving in I had to carry boxes up 10 flights of stairs -When I moved in they said the amenities were sauna, tanning beds, tanning pool, big pool, and hot tub. Since I have moved in the tanning beds and sauna are broken and they filled the tanning pool with just cement. -The hot tub is never hot -Parking is $150 a month.....but good luck there's 200+ on the waitlist - On game days you are only allowed 2 wristbands for guest so you can not even have your friends over to get ready or watch the games -The parking garage is disgusting and always smells so bad -A dog is constantly peeing in the hall and the whole hallway smells so bad. We have tried to bring it up to front desk multiple times and nothing is happening -The stairwells constantly smell like cigarettes and there so dirty -The rooms are so small -The only way the bedroom doors unlocked is unlock the inside of the door by twisting it. Even if you use your key and unlock the door and shut it again it is locked. I did not know this and got locked out and they charged me $100 just to unlock a door read more

Stopped in to see an apartment and as a parent of a soon-to-move-in resident and I am very concerned if this is how the front office conducts themselves. We were told one thing over the phone, and a completely different thing when we showed up. The general manager was totally unprofessional and abrasive. If we didn't already have a contract with the company I would be rethinking our choice. The prices are too high for a company to treat their clients in such a rude way. I can only hope they get some friendly and customer service oriented staff before this year gets going. *had a great in-person experience in April with staff- I'm not sure what has changed over the last few months but today was a complete shock to say the least. Hoping things get better. read more

My room at University House was pretty awesome but it took MANY HOURS to get where I was at. I lived here for about 2 years while attending school and while it was in a great location, management at the time was terrible. When I first applied, I filled out a roommate matching form where I basically put my preference of not having roommates that smoke or party a lot. Fast forward to move in day, I entered the 5 bedroom apartment, only to find the whole place trashed and looked like the last time it was cleaned was 20 years ago. The people already living there had know clue who I was and were not particularly happy I was moving in. Everything was dirty, stains everywhere and mold growing in the fridge. I immediately left and went to talk with the leasing office with my parents. When we got downstairs, we found hundreds of other parents and students who were also moving in but were unhappy with their rooms. We got there at about 9am and didn't finish till about 9pm. I ended up moving to a 2 bedroom apartment with a much better roommate but ended up spending a little more. Luckily, my new roommate as clean and organized as myself, and we maintained the place well. Overall, the whole process could have been so much more organized and maybe, use the roommate matching forms you enforce us to sign?! While living here, it was pretty common for the fire alarms to go off, followed by the fire department (Basically every other day). Elevators were the slowest things I've ever seen. I once waited 20 min for one as I couldn't take the stairs as someone left urine and feces all over the stairwell. Parties happen all the time here so good luck studying or sleeping if your neighbors are loud. Carpets and elevators are rarely cleaned and begin to show stains and dirt very quickly. Management was alway a pain to deal with. Good luck getting an email response back. There were only 1 or 2 helpful people at the front desk but I didn't see them anymore after a couple months. Maintenance on your actual apartment was actually pretty quick when you filled out a request online. Parking was pretty steep, so I recommend parking in the garage next door. When I moved out, they charged me a bunch of fees like a new garbage can or something and for cleaning areas of the apartment when my roommate and I left the place very clean. Overall, I would not sign a lease here unless you were moving in with friends and can handle more stress in your daily life. The other negative reviews seen here are all accurate. read more

Should really hire a window washing service‍ Cant really see out my window (yes that's the outside). read more

University House Tempe - window - University Housing Near Me - Tempe, Arizona

Do not let your child live here! This is the most unorganized, disrespectful, and shameful excuse for student housing. My daughter has had the worst experience living here and has wasted so much money on this "apartment" -1/2 the amenities have not worked or broke since move in -elevators are out almost all the time leaving her to walk up 14 flights of stairs -security does NOT answer her phone calls when she needed them -the garage gate was open or broken 3/4 of the time leaving her car susceptible to damage or being broken into by outsiders. -maintenance disregarded her requests for a week+ leaving her with no laundry and no dishwasher. -RUDE staff. Especially the general manager. I can't believe someone would hire someone like her. Completely rude, terrible at her job. -random charges for "couch cousin replacement" "hole in the wall repair" and other things that were never claimed by her unit. - water damage and holes in the wall in the elevator lobbies -the building CAUGHT ON FIRE AND FLOODED so the apartment had to put industrial fans into her unit THROUGH THE WALL using HER electricity and CHARGING HER FOR IT. TERRIBLE PLACE DO NOT LET YOUR CHILD LIVE AT University House. I wish I could get back the money I wasted on this horrid place. read more

Highly WOULDN'T recommend this apartment. The view and pool are beautiful. The living room and kitchen are spacious. Those are the only good things. The housing management is highly dishonest and will overcharge you for about everything upon moving out. The hot tub didn't work the entire lease and they didn't fix it even though they said they did (exactly, they are dishonest). They charged $750 of cleaning, painting, and drywall repairs per person. That is right $750 PER PERSON! Very disappointed and feel cheated. If you want to be taken advantage of, choose this establishment. read more

Been living here for a few months. Got to say Josten is a clutch legend. Had some small issues and questions when I first moved in, he solved all my problems within the day. Give this man a raise read more

DO NOT LIVE HERE! Before you get enticed to even tour this horrible place to call home please read the other reviews and trust them. There's too many reasons NOT to live here regardless of its location and overly priced for all the issues. 1. None of the amenities work (we we're told we would be given a credit for the lack of amenities being open, yet they keep pushing it off for months and any time anyone asks for an update saying "were calculating an amount" to "management has changed so we'll need to start over with our process" 2. The elevators are always slow or not working ( have fun walking up flights of stairs all the time!) 3. Management is clueless never here 4. The amount of maintanance problems this place has is just ridiculous for the price you pay. Worst decision I've made in college was to live here. Can't wait to leave. read more

No joke do not sign here. Worst placed I have ever lived in College, management does not ever know what is going on. Everything breaks and Maintenace takes forever read more

As a parent of a student living here I'd have to say look elsewhere. From the very start there were issues. They promised one room and we received something completely different that required additional fees. We sucked it up and paid the extra. After move-in, it got worse. The place is trash and maintenance is seriously understaffed. Too much to write. Only advice is to stay away. read more

I lived here for two years and it was by far the worst mistake of my college years. There was always something broken such as not having power on my corner of the floor, which meant no air conditioning. Not to mention the hot water going out constantly as well as no working elevators for majority of the year. I had no door handle on my bedroom door for 2 months which no one cared to fix after hassling management everyday. I spent thousands of dollars for a place I never ended up living in. I was changed an extreme amount of money to clean an "fix damages" in an apartment that me and my roommate spent a total of 5 nights in. DO NOT LIVE HERE!!! Unless you are planning on crashing with your friends this is the biggest waste of money in Tempe! read more

Living here has made me always check yelp reviews before signing at a new apartment. Building: the location of this apartment is very good. Other than that, living here has been pretty unpleasant, especially given the rent you pay. Other than the places you see on the tour, this place is a dumpster fire. No really, one day I came home and a fire truck was putting out a dumpster fire here. The hot tub has almost never worked since I've lived here, the tv doesn't have sound and screen has green and red blocks on it. The parking garage hasn't worked in many months, and the back door lock doesn't work. Stairs and hallways are disgusting, covered in trash and urine. Few maintenance staff result in beer cans littered everywhere. Apartment: I couldn't believe the move in conditions, absolutely trashed. Not only was it dirty, but there was actually trash everywhere. the bedrooms aren't much bigger than a closet, and the walls are made of paper. Our window was stuck open for a month before being fixed in the middle of August, had a hefty electric bill that month. In my one year here, I have now had 4 different roommates. They come and go with no you warning. None of them are college students and the UH continues to put random people in my apartment at capacity, when many other rooms have vacancies. Administration: Treat you like a child. When they lost my rent check they called my grandma (my co-signer) and never even reached out to me. They assume everyone here is being funded by "daddy's money" and don't treat you like an adult. On my tour, I was straight up lied to and told they were completely remodeling the pool. The kids giving the tour make commission and will lie to you to get you to sign. Don't let the location fool you, live literally anywhere else. read more

Do not live here. The internet dies regularly (every few weeks) because of the faulty wiring in the building. UH just says to contact Cox, Cox support is just as unhelpful. We have on multiple occasions gone multiple days without water. When they do maintenance/repair on the water, they break the AC, although our AC has gone out on plenty of other occasions. There are 4 elevators, but 1 or 2 are always broke, so good luck if you live on a high floor. I have also heard people say that they have no power in their apartments and I feel very lucky to not be among them. Simply put, basic necessities (water, air conditioning, internet) break regularly and take forever to get resolved. read more