Nina's always has cute clothes, so it's pretty cool that they opened a Nina's Plus in the same mall just a couple of steps away.
The one star review is for the customer service. I don't shop at Nina's Plus, but sometimes when I go shopping with my mom she likes to stop in there to see what cute blazers or jackets they have. She's pretty petite too, but she likes her jackets to fit a little big, so sometimes she'll find something she likes in a size 1X.
Most of the time, the customer service is really good. It's a relatively small store with not many people going in there, so there's usually just one sales associate working. Yesterday when my mom and I went in, we were immediately disappointed with the customer service. The sales associate glanced at us as we walked in and not only did she not greet us, but she didn't even make an effort to smile. That's fine, maybe she was just having a bad day. She kept looking over at us the whole time we were browsing. Yes, we're petite women, but no, we did not wander into the wrong store. My mom started looking at their jackets and found two that she liked that could possibly fit her that she wanted to try on. She could've tried them on outside, but we decided to use the fitting room. I asked the sales girl if she could try those on, and she replied in a very rude way to ask how many items we had. I stepped into the fitting room to see how my mom looked in the jackets and closed the door for just a second when the sales associate knocked loudly on the door and said in a loud and derogatory voice, "only one person allowed in the fitting rooms!" What? I only stepped in there for a quick second, and it's not like we're opposite genders where we would (for whatever odd reason) get frisky in the fitting room.
My mom didn't end up liking how the jackets fit, and even if she did, we wouldn't have gotten anything because we didn't want to deal with her for another second. I didn't get her name, but she's the Hispanic girl with the small upper body and the thick bottom. I advise her to take a couple lessons on proper customer service and not letting whatever personal issues she has affect her job. read more