This is the worst dental office I have ever been to. They are VERY unorganized and UNHYGIENIC. We came in as a walk-in and expected to wait some time. However, my mom was the 5th person in line, the FIRST new patient/walk-in patient though, and a woman who came in as a walk-in/new patient as well after, was attended to first. We arrived before they opened at 9am and were not taken back until 10:54am.
I was there to translate for my mom. The dentist Nina (I assume as she didn't introduce herself) was very rough and rude with my mom. My mom was having molar/jaw pain, which Nina was informed about, and she kept moving my mom around roughly for the different positions for x-rays WITHOUT guidance or saying much to her. Just grabbing her and moving/jolting her around. I had to step in and ask her to be gentle because she looked like she was trying to pry my mom's mouth open and my mom was very visibly and audibly in pain! After X-rays were done, she said the "doctor" would be talking to us. Also, during her exam of my mom, she used the SAME GLOVES to work in my moms mouth, grab different things and tools, touching the overhead light and xray machine things, and pushing the buttons for the pictures to be taken ALL WITH THE SAME GLOVES. And the X-ray and lights were NOT covered with plastic or cleaned from what I saw. So it's safe to assume that every patient is met with same unhygienic practices. Very unsettling.
After some time, the male dentist (Mikhail, again assuming as no introduction made) looked at my mom's X-rays briefly, tapped on her teeth, and told her she needed a root canal all within under a minute. My mom expressed wanting an extraction instead of a root canal and he said "no, we save the teeth, schedule root canal" before walking away from us. As my mom and I were reviewing what she said and I was confirming she did not want a root canal, he stepped back to where we were and said "you go now, all done, go, go!" Rushing us out. We told them and made it clear we did not want to return for any further services or procedures and left.
Need to mention also how disorganized they were. Multiple overlapping appts, long wait times, and unorganized charts. Heard the clerk staff looking for lost/misplaced charts a few times.
Overall very unpleasant experience, worst one. We do NOT recommend this dental office at ALL! But if you don't care about waiting long periods, rough and dismissive staff, or receiving service in a clean office, then this is the place for you. read more