I DO NOT recommend anyone to go with Dr Nikko for any surgery due to his unprofessionalism, bad business practices (cancellations, refund, billing) , very uncaring about the paitient, lack of respect. Where do i even begin...
I went to Dr Nikko for a breast surgery. I had to cancel the surgery 1 day prior to surgery due to billing issues but mainly due to my health and safety . i did not feel safe having high blood pressue 2 days prior and having someone operate on something it was not their area of specialty (removal of breast intraductal papilloma)..
After trying to cancel with his staff and his coordinator, which said needed to talk to Dr Nikko as I'd asked her to refund my credit card..
Dr Nikko called me the next day , being very angry, rude, disrespecful and unprofessional, not letting me talk, stating he was keeping a third of the total surgery fees even though I had told his rep about my blood pressured continued being high the day prior to surgery, even his own rep (surgery coordinator) had taken my blood pressure 2 days prior to surgery and was high, even after taking it multiple times, but dr Nikko continued stating He was keeping 1/3 of the surgery costs, due to spending time with me in consultations and having scheduled appt with his anesthesiologist, totally disregarding my health and safety..
I said would try to handle this issue with my credit card, he showed no concern at all, in fact said go to your credit card, awful, no concern about my health and safety and not admitting their fault on how all was being handled and inconsistencies, stating had changed my mind..
His staff play tactics and lack of billing transparency with the billing/cancellations/insurance/and inconsistencies on the billing statement they made me sign which that partiform was not explained to me.
Regarding the total time spent, I'd consulted two/three times with him, one consultation somehow was charged to my insurance even though the consultation was for breast lift surgery, weird but ok.
Then, 2 weeks after doing some research and consulting with other dr, i tried to cancel the surgery and called multiple times his office about 1.5 weeks prior to surgery, as I was told by methodist that papilloma removal should be removed by a breast surgeon specialist, and not by cosmetic doctors, but Dr Nikko somehow agreed to remove my breast intraductal papilloma at the time he would do the breast lift surgery. During one of the consultations,
I asked him if he had ever removed breast intraductal paillomas before, he said there was not much to it and left it at that..
All along I felt very pressured by his staff whenever I would call his office and made an attempt to cancel the surgery. I talked about the cancellation with his front staff, the billing person, which would always said the surgical coordinator would need to call me... but sometimes i would not get a call and had to call her /text her multiple times asking for invoicing details and insurance and non insurance fees, but no success nothing was given to me.
2 days prior to surgery they had me come in to sign all the surgery paperwork, but again gave me NO copies, even though i asked... The surgery coordiantor spent ALOT of time on non billing items, and regarding billing/cancellations/refunds or things the customer should be made aware.... leaving me in the dark and pressured to sign stating it was all staandard Also noticed inconsistencies in the billing paper work,
Noticed inconsistencies on the forms, When I asked her why the papilloma was not listed anywhere, nor the papilloma pathology I had requested which I kept asking needed to be done and asked several times, the rep refused to add it in, and told me to add it myself. too many red flags. No copies were given to me at all on all the stuff they had me sign, even though I asked multiple times for a copy of estimates including those covered or not covered by insurance, So many red flags and inconsistencies.
later, the rep took my blood pressure and it was high as did not feel well and was very anxious since I felt pressured to sign forms, stating is all standard. Took it again and was still coming high (above normal range) even though I don't have history of high blood pressure till this point..
The following day his billing specialist called me to tell me figure on inusrance portion.. I asked her to email me copies but said would ask surgery coordinator to call me. I said I wanted to cancel the surgery as things were not adding up, and refused to provide me anything in writing or billing copies. I cancelled the surgery the day prior to surgery as I was not feeling well, I was worried about my high blood pressure and how i was feeling about the whole thing, allowing someone to operate on something i felt was not his specialty (breast papilloma ) and not being at the hospital in the event something went wrong regarding blood loss, or high blood pressure compliacations. read more