During my stay (Jan 2026) at Suburban Hospital, I had the privilege of encountering truly…read moreexceptional doctors, nurses, and staff. The nurses on the 6th floor were outstanding--especially during the snowstorm--remaining at the hospital to ensure patients continued to receive attentive and compassionate care. I was equally impressed by the dedication of the janitorial staff, whose efforts did not go unnoticed, and the dietary team, who provided good meal options tailored to a low-sodium, fluid-restriction diet. I credit my ability to get through nine days and eight nights to the incredible team of doctors and physician assistants--Stephanie, Judy, and Jezli--whose collaborative and proactive approach made a meaningful difference in improving my quality of life. I am forever grateful for the care, professionalism, and compassion shown to me during my stay and by the Billing Department (Karen).

I am above all things fair. My Complaint against Suburban Hospital was over a billing issue. They…read morewrote off the bill. They should have. In the spirit of fairness, it is my privilege to give them a four star rating. Note to moderators: the purpose of Yelp is to inform the community of great local businesses. Suburban Hospital is one such business. The team at Suburban made a mistake with in inaccurate bill, and took a long time to fix said mistake. Because they did eventually fix it, it is important to me to inform the Yelp Community of that. The fact pattern is still clear. Please do not think that I am accepting money to take down a bad review. I am informing readers as to the full fact pattern so they can make the best judgment as to whether or not to do business with suburban Hospital. My insurance changed. I personally if they were in network which they are not woiild return to suburban. Unfortunately suburban is out of network with my new plan. I will probably be writing a review of Johns Hopkins which owns the hospital for the fact that I don't care of them not accepting any Medicare Advantage but their own.

I have walked around this campus many of times via the Bethesda Trolley Trail, & always took a…read moreinterest in what I could see through the black wrought iron fence. Today, I got the chance to experience what the nation's top medical research agency had to offer. First & foremost, if you do not have to drive, PLEASE take Metro...hindsight regarding parking is most absolutely 20/20. Plus a little exercise doesn't hurt anybody. I had an interview today, yet not before the 'screening for access' took place: Pull vehicle forward. Turn off engine. Leave door open. & then take all of your belongings, including every piece of computer & or electronic devices on your person. While the vehicle was getting screened, so was I. After a few minutes of having my ID scanned more ways than one, providing the small piece of paper from the initial license plate log in, I was giving a temporary visitor pass with a full headshot & my name displayed. I was then allowed to go on my way. A way that took 30 minutes of following the map to the dedicated building. Actually, locating the building only took 10 minutes with a couple of u-turns here & there, yet finding parking was the most time consumption. Kudos to the NIH police officer off the Old G-Town Road gateway entry for pointing me in the right direction to a MLP (Multi-Level Parking garage) that had spaces available. I'm sure if I passed him one more time, he would not have been as friendly. :-) Although I arrived 45 minutes early, I was now against the clock from finding the building & a parking space. & in clutch mode, the kind spirited parking attendant MLP-6 heard my internal plea & told me to leave my keys with her & to be on my way...THANK YOU Ms. T -working the AM shift! After a few more friendly fingers pointing me in the right direction, I arrived to the laboratory, one of many massive laboratories housed in one building. Well perhaps I knocked on the wrong door at first, yet the Lab Techs & eventually the Lab Manager were all very nice turning me around to the appropriate laboratory. Every facet of a person I crossed paths with today, whether maintenance, law enforcement-security check in, clinical, scientific, & even an Educator, was simply pleasant & helpful. I can only imagine the camaraderie amongst everyone within these 27 different institutes that makes up NIH. & their own personal stamp in discovering innovations to improve health & or save lives. What an amazing & well manicured campus of greenery, LEED buildings, handicap parking spaces, parking buildings (mostly for permit holders), LED crosswalks, & of course the never ending maze of getting around.

This place truly is a campus, and much reminded me of being at college, but its a government…read morehealthcare and research facility. Driving and parking can be tricky as its right off 355, I'd encourage you to take public transit if you can. There are many, many buildings including a hospital onsite as well as many other offices. When arriving if you're not a staff member you'll need to go in through one of the main entry buildings. There is one literally steps from the Medical Center Station, be sure to bring a government issued photo ID, and the security screening process is similar to what you'd encounter at the airport. Depending on the time of day the lines can be pretty long. Once through the security area you head out the door and there are various shuttle buses that will take you around campus, just be sure to take the correct bus as some buses make stops to other NIH buildings not on the main campus. This place is pretty self contained, there's cafeterias in some of the buildings, a credit union on-site, and plenty of nice paths to walk around. On the campus you'll find a unique mix of really old buildings, mid-century buildings, and newer modern buildings. I was in one of the mid-century buildings and it needed some refreshing. I was here for a meeting and the meeting facilities were nice although basic which is what I've come to expect at a government facility. Although the room was spacious and accommodated the group that was in attendance. Overall a nice place, people who worked there were approachable as I wasn't quite sure where I was headed. Although if you're there for an event or meeting, I'd advise getting there at least 45 minutes ahead of time if you want to be on time.

About a month ago, I took my son to the ER, where he was admitted to the Behavioral Health Unit…read more The ER nurses and physician were professional, patient, and genuinely empathetic. We did have to wait a bit to see the doctor, but once he arrived, the admission process moved quickly and smoothly. I live in Northern Virginia but chose Sibley Memorial Hospital because of its strong reputation, especially compared to other hospitals I've visited in my area. During his stay, the Behavioral Health Unit staff consistently showed real care and concern for their patients. I visited my son every day and was always greeted warmly. The nurses were kind and attentive, and I often heard positive feedback about my son's behavior, which meant a lot to me. His psychiatrist at Sibley, Dr. Peters, also stood out. He took the time to listen to my concerns and even reached out to my son's private psychiatrist to better understand his situation--something no other hospital psychiatrist has done for us before. Thank you for everything you did. Please keep up the great work--it truly makes a difference. Helen R.

I visited a friend a few times and I was floored by the attitude of the kitchen staff. Borderline…read morerude on the phone, and very, very slow. They would forget orders. If you call one hour after placing an order they will still be unable to give you any information. Will take them over an hour to put the simplest meals together... When you consider the fortune that Sibley's charges, it is really mind-boggling.

The wait was a nightmare, but the service was excellent! It must have been 50-75 people at the ER…read more Dr. Baker listened to me, my whole story. I asked him if he wanted the short version or should I start at the beginning. He said the beginning! Most doctors want the shortest version. I was impressed, most doctors, I encounter are always in a hurry and want you to get on board with their rush rush rush attitudes. Dr. Baker was patient, kind, and very focused on my needs and how he could help me. I went to Urgent Care the night before I went to Holy Cross Hospital ER the wait was, like 3 minutes and I was back in pain before I even got home. Now I know why the wait was so long at Holy Cross Hospital's ER, everybody's bypassing Urgent Care (bandage care) and going to the ER. I know I am done with Urgent Care, it was a waste of my time.

Gave birth here in 2007. The birthing experience was okay, the postpartum experience was awful…read more My night nurse-Brenda P . RN yelled and berated me when I called for help. Telling the story to fellow nurse friends later said if I had reported her to the charge nurse, she would've been deemed a safety concern and fired! I'll have to live with that bad memory for the rest of my life. Do yourself a favor and find a different hospital and provider out in town.

Probably more like 3.5 stars, but can't commit to justifying rounding up to 4…read more WRNMMC is my primary care facility, so I have seen MANY of the clinics/specialties/departments within the hospital (to include the ER). I like that the hospital has essentially any care that you might need, but many of the clinics have long waits to get seen for referrals (3+ weeks, oftentimes). Furthermore, some of the departments are generally unresponsive unless you physically go to the desk in person to talk to them (ortho is an example of this -at least in my experience). Overall, I have had generally good experiences (physical therapy, active duty sick call, podiatry, outpatient behavioral health, and medical readiness are the departments I think I've seen the most), and the few times I had not so great experiences, they were at the level that I contacted Patient Advocacy. OH, I have seen Comprehensive Dentistry recently - specifically Dr. Martini, and he's GREAT! Also, Dr. Smith (orofacial pain doc working in Primary Care Dentistry). Both 11/10. Otherwise, the parking here can be debatable depending on what time of day you come to the hospital and which garage or location you park in. Now that they have reopened the Arrowhead garage, hopefully the parking situation improves in the America garage. There are also some food places - particularly a little row in the basement/bottom floor that has some places to eat and a Navy Federal branch. There is also a small coffee shop situation if you park in the America garage and you're walking inside heading to the America zone, as well as a small shoppette situation right after that.

Holy Cross Hospital-- For Rich or Healthy!! The Good and the Bad, of my experience…read more First off, my pre-op team, surgical team and post operation teams were top-notch. Very helpful, knowledgeable, very professional, very kind and all around very courteous and lovely people. I enjoyed being careful by this hospital. It's a beautiful hospital that (I NEVER visited before in my life) pay attention this will come up later. Now, this experience did not start off very well. About 2-3 days before my surgery, I was notified by hospital billing of the full total before my procedure, I started making payments. I broke it up in 4 payments. Great, wonderful, I can afford my surgery after insurance does their part. This part was not so bad, it was a shocker but NOT BAD, new experience but it alright. Upon arrival at the hospital, I was directed to hospital admission. I was greeted by a happy and pleasant gentleman named, Juan. He was kind and wonderful way to start my visit/procedure. I was given a number to wait to continue the check in process. I was called to the Billing Section located in admissions, I sat down and they started to grill me. Apparently, the billing department does not properly annotate their records to show the accounts. I was asked about paying for my surgery, I stated I just made a payment a few days ago and that I'd make more payments at a later date. The gentleman at billing proceeded to argue with me that it was from a previous outstanding balance. I told him that was not possible, I'd NEVER been to this hospital. He then proceeded to argue with me further, that I had to make a payment, I told him I had no more to give as I just made a sizable portion towards the bill. NOW, this was NO WAY to be in a relaxed mood and calm manner before a surgery. This was wholly unnecessary, unpleasant and NOT a good way to treat a patient and customer. This surgery netted them a good amount of money, $11,000 between my payments and the insurance company. The question is will I EVER want to have another surgery here, if dealing with the billing department in-person felt like a mugging, a straight argumentative, stressful robbery. I'm alright with paying what I owe, I'm not alright with being treated like a criminal. So yes, once I clearly Billing, all was well but to get the surgery, that was like a reality television show, "Who Want to Feel Like a Criminal?'" They probably should keep better records and train the billing people better to be less combative, respectful and mindful that they work in a service industry.

One of the worst ER experiences I've ever had. After being told I had congestive heart failure, the…read morenurse taking my vitals was rude, loud, dismissive, and showed no empathy at all during an incredibly scary moment. Her behavior only made my anxiety and blood pressure worse. Thankfully, another provider stepped in and completely changed the experience, she was kind, attentive, and compassionate. I'm grateful for her care, but no patient should be treated the way I was.

I am extremely tough on healthcare facilities. They provide a vital service, and frequently but not…read morealways could do better then mess up the bill. There are doctors' offices I think highly of. I do not think I have ever given a hospital or skilled nursing facility a five-star review. Until now! I had a visit to the Suburban Hospital E.R. Nobody wants to go to the E.R. If you have to go I recommend Suburban. The nurse in charge Kristin started my IV. I said, "Aren't you a bit high on the food chain to be starting latients' I.V.s?" Kristin answered, "Yes, but because I hate having this done as a patient, I want to make sure it is done right as a professional." That is exactly the kind of empathy we need in our healthcare system. They administered a large dose of IV antibiotics which just knocked me out. One of at least two Dr. Leonards was very good. I am the first to complain. I am the first to compliment. They are great. Other hospitals should aspire to that.

Ha I am reviewing every single one of your fake complimentary sites. Unbelievable. Bla bla bla,…read morelawyers, death, bla bla bla. Shut down already, you are unable to provide health care. Two critical patients shut the room down you are a failure in health care. In NYC where I come from, where emergency rooms are run like professional operations with dozens of critical patients gurneyed in, while they attend to regular patient. Shut down you have no services. Become a nursing home, whatever. How shameful of you John Hopkins to run this disaster.

Love this place. In the perfect location that I can walk to and the customer service is…read moreexcellent. Always here for my medical needs and wait time is not long. I have been coming here since I moved out here . Why is this place closed? I really hope he reopens.

Wasn't open on Sunday as listed on the door. I drove there very sick and on the door it's listed as…read morebeing open on Sunday but nobody was there and it was locked.

I like to elaborate, this Hospital is well equipped for Trauma than most others in the area. They…read morehave a professional staff and deal with a lot of trauma from accidents to fires and all the rest. Although the building may be needing some construction but overall they are very well trained and can handle it all. My personal experience was great and everyone was very thorough and good. The communication may need to be addressed since after I had checked in to a regular room the receiving nurse stated that mo info was given prior to my arrival and the main doctor for me never appeared or sent someone to address my results of my Cat Scans even after several times of doing it. They myst know that inly having a nurse to address patients is good but having doctors introducing themselves early and continuously having interaction is a good thing. I hope this helps them with customer service and they emphasize the importance of early introduction. It is simple and fast, the easiest thing to do.

I had the worst MRI experience this morning. I literally cried and was yelling, cussing to be let…read moreout after the saline solution pained my entire arm. No amount of flailing my feet nor using my free arm to swipe the inside of the machine helped. and as soon as I went in, I wondered why I didn't get the "help ball" to squeeze/alert if needed :( And thennnnn, I go back to my dressing room. The Sign on the door said, in use. I knock and wait. No one responded, so I entered. I get about 90 percent dressed when a Male employee walks in! Wtf. He apologizes and leaves. No knock, nothing! Just walks into a dressing room where the sign still said IN USE. He was wearing a burgundy type of scrub with I think was a long sleeve black shirt underneath MRI parking now has some machine that takes up about 85% of the parking. Apparently, many people were complaining about the white film/dust that was getting on their cars from top of the ER. This happened to me, and I posted on here about it. So that moved whatever issue to this parking lot. Will be there a few years, I was told.

Germantown Campus treats the visitors very terrible!!! It feel like your visiting a prisoner!!!…read moreIt's make you think that they are mistreating the sick patients and they don't want you to see. They have a waiting area by the elevators on each floor, but the ladies at the desk refused let more than two visitors at a time!!! Let's not even discuss the visiting hours 10:00am -8:00pm!! U can't go visit your own parents before u go to work!!!!

Henry Chu is the absolute worst ER physician. Don't go there. I had a 7 mm kidney stone. Dr Chu…read moreclaimed falsely that I was pregnant. I was 58 and post menopausal.