I went to urgent care at Patient First in Silver Spring due to chest pain and sinus issues and my…read moreEKG was worrysome over fast heart rate. They suggested I go to the emergency room for further evaluation. My first thought I told Patient First and my wife was Holy Cross. My mother is out of state but has a good friend whose parents live in the area so asked for her reccomendation which was Suburban. Hence I went here for my first adult ER visit. It really isn't far from home in Downtown Silver Spring by Uber at all, especially with no traffic. Upon arriving at the emergency room the staff checks me in and gets me taken care of right away with the EKG, bloodwork, virus/infection swab, and went to room. The response here was rapid given it was a heart concern. ERs are not supposed to be a place anyone is a fan of going but this was an amazing experience. Everything they did was state of the art including the swab and CT scan that found the bacteria causing both a sinus infection and pneumonia. My doctor was amazing, Matthew Leonard. The nurses were all great too. They gave me two forms of antibiotics there that they called into the pharmacy which my wife got the next morning. This allowed me per the doctor's directions to be able to fly out and see my mother and family for a wedding as long as I initially mask around others. Hard to believe they and I pulled that off but we did. It is a Hopkins hospital right across from NIH and near Walter Reed as well so this may be the best of the best. I definitely have a preferred hospital now.

Dr. JO was working the ER Sunday and corrected my dislocated shoulder with great professionalism…read moreand care. Suburban and the ER team are terrific.

Great institution that is internationally reknown. I spent a day here for cancer research and…read moreeveryone was so knowledgeable, friendly, and caring. Glad they are still doing great work in this tough political environment.

I have walked around this campus many of times via the Bethesda Trolley Trail, & always took a…read moreinterest in what I could see through the black wrought iron fence. Today, I got the chance to experience what the nation's top medical research agency had to offer. First & foremost, if you do not have to drive, PLEASE take Metro...hindsight regarding parking is most absolutely 20/20. Plus a little exercise doesn't hurt anybody. I had an interview today, yet not before the 'screening for access' took place: Pull vehicle forward. Turn off engine. Leave door open. & then take all of your belongings, including every piece of computer & or electronic devices on your person. While the vehicle was getting screened, so was I. After a few minutes of having my ID scanned more ways than one, providing the small piece of paper from the initial license plate log in, I was giving a temporary visitor pass with a full headshot & my name displayed. I was then allowed to go on my way. A way that took 30 minutes of following the map to the dedicated building. Actually, locating the building only took 10 minutes with a couple of u-turns here & there, yet finding parking was the most time consumption. Kudos to the NIH police officer off the Old G-Town Road gateway entry for pointing me in the right direction to a MLP (Multi-Level Parking garage) that had spaces available. I'm sure if I passed him one more time, he would not have been as friendly. :-) Although I arrived 45 minutes early, I was now against the clock from finding the building & a parking space. & in clutch mode, the kind spirited parking attendant MLP-6 heard my internal plea & told me to leave my keys with her & to be on my way...THANK YOU Ms. T -working the AM shift! After a few more friendly fingers pointing me in the right direction, I arrived to the laboratory, one of many massive laboratories housed in one building. Well perhaps I knocked on the wrong door at first, yet the Lab Techs & eventually the Lab Manager were all very nice turning me around to the appropriate laboratory. Every facet of a person I crossed paths with today, whether maintenance, law enforcement-security check in, clinical, scientific, & even an Educator, was simply pleasant & helpful. I can only imagine the camaraderie amongst everyone within these 27 different institutes that makes up NIH. & their own personal stamp in discovering innovations to improve health & or save lives. What an amazing & well manicured campus of greenery, LEED buildings, handicap parking spaces, parking buildings (mostly for permit holders), LED crosswalks, & of course the never ending maze of getting around.

I recently needed to call an ambulance for a neighbor who had been ill for nearly two days before…read morecontacting me for assistance. I took her vitals and called an ambulance. She recently had had neurosurgery, and I was concerned as a former nurse. An ambulance took her to Sibley's ER at about 6 PM on a Wednesday and she was immediately placed in a room in the Emergency Department (ED) after triage. She was there for eight hours; her husband was allowed to be with her. She saw a doctor after six hours and was eventually admitted to the 6h floor and stayed there for three days. Everyone was competent and kind and my neighbor was home by Saturday afternoon. The nurses were competent and took care of her requests as promptly as they could until she was stabilized. My neighbor felt the food was fairly good and I gave her a few tips on when and what to order which worked. Sibley gets high marks from me and a big thank you to all who participated in her care. She and her husband are most appreciative of everyone on staff.

I visited a friend a few times and I was floored by the attitude of the kitchen staff. Borderline…read morerude on the phone, and very, very slow. They would forget orders. If you call one hour after placing an order they will still be unable to give you any information. Will take them over an hour to put the simplest meals together... When you consider the fortune that Sibley's charges, it is really mind-boggling.

The wait was a nightmare, but the service was excellent! It must have been 50-75 people at the ER…read more Dr. Baker listened to me, my whole story. I asked him if he wanted the short version or should I start at the beginning. He said the beginning! Most doctors want the shortest version. I was impressed, most doctors, I encounter are always in a hurry and want you to get on board with their rush rush rush attitudes. Dr. Baker was patient, kind, and very focused on my needs and how he could help me. I went to Urgent Care the night before I went to Holy Cross Hospital ER the wait was, like 3 minutes and I was back in pain before I even got home. Now I know why the wait was so long at Holy Cross Hospital's ER, everybody's bypassing Urgent Care (bandage care) and going to the ER. I know I am done with Urgent Care, it was a waste of my time.

Probably more like 3.5 stars, but can't commit to justifying rounding up to 4…read more WRNMMC is my primary care facility, so I have seen MANY of the clinics/specialties/departments within the hospital (to include the ER). I like that the hospital has essentially any care that you might need, but many of the clinics have long waits to get seen for referrals (3+ weeks, oftentimes). Furthermore, some of the departments are generally unresponsive unless you physically go to the desk in person to talk to them (ortho is an example of this -at least in my experience). Overall, I have had generally good experiences (physical therapy, active duty sick call, podiatry, outpatient behavioral health, and medical readiness are the departments I think I've seen the most), and the few times I had not so great experiences, they were at the level that I contacted Patient Advocacy. OH, I have seen Comprehensive Dentistry recently - specifically Dr. Martini, and he's GREAT! Also, Dr. Smith (orofacial pain doc working in Primary Care Dentistry). Both 11/10. Otherwise, the parking here can be debatable depending on what time of day you come to the hospital and which garage or location you park in. Now that they have reopened the Arrowhead garage, hopefully the parking situation improves in the America garage. There are also some food places - particularly a little row in the basement/bottom floor that has some places to eat and a Navy Federal branch. There is also a small coffee shop situation if you park in the America garage and you're walking inside heading to the America zone, as well as a small shoppette situation right after that.

Gave birth here in 2007. The birthing experience was okay, the postpartum experience was awful…read more My night nurse-Brenda P . RN yelled and berated me when I called for help. Telling the story to fellow nurse friends later said if I had reported her to the charge nurse, she would've been deemed a safety concern and fired! I'll have to live with that bad memory for the rest of my life. Do yourself a favor and find a different hospital and provider out in town.

I recently visited the Holy Cross ER and had a mixed experience…read more First, I want to recognize the physicians who cared for me. Every doctor I interacted with was outstanding. They kept me informed about my condition, explained my treatment plan, and made sure I understood what was happening. I truly appreciated their professionalism and compassion. I also want to give special recognition to my night nurse, Victoria. She was exceptional kind, attentive, and caring. She made me feel comfortable and well cared for throughout the night. Unfortunately, my experience with my morning nurse was very disappointing. I did not see him until around 8:30 a.m., after I specifically asked for my RN. I had not eaten anything for more than 24 hours and asked if I could order breakfast. He told me he would come back, but he didn't return. Around 10:00 a.m., I asked another nurse if I could order breakfast. That nurse said he would check with my assigned nurse. About 30 minutes later, my nurse finally came back and told me I could not order food because I was being discharged. This was confusing because no one had informed me that I was being discharged. After receiving a blood transfusion, the doctor had told me I would likely be admitted for 24 to 48 hours for observation. I calmly explained that I had been asking for breakfast all morning, but instead of acknowledging my concern, my nurse became defensive and said there was nothing he could do. He offered to call the charge nurse, but I told him I wasn't trying to argue over food and that I could eat once I got home. He then removed my IVs, placed my discharge papers on my bed, and left without reviewing them with me or explaining any discharge instructions. A short time later, another nurse came in and introduced herself as my nurse. I explained that no one had reviewed my discharge paperwork with me, and she kindly took the time to go over everything. I appreciated her willingness to step in. Finally, no one officially discharged me or assisted me in leaving. I wasn't told where the exit was, whether I needed a wheelchair, or what the discharge process was. I had to figure out on my own how to leave the hospital. Overall, I am grateful for the excellent care I received from the doctors, Victoria, and the nurse who took the time to explain my discharge instructions. However, my experience with my morning nurse and the discharge process fell well below the level of care I expected. I hope this feedback helps improve communication, responsiveness, and the discharge experience for future patients.

October 2-9, 2026 My experience at Holy Cross Hospital…read morefollowing extensive left tibial nerve surgery was one of the most distressing experiences of my life. October 6 was sheer gut-wrenching hell. I underwent major surgery on October 2 to address severe nerve problems in my left foot and leg. The operation lasted approximately six and a half hours and involved extensive work around the tibial nerve, including neurolysis and revision of the tarsal tunnel. I was facing a difficult recovery and needed appropriate pain management, attentive nursing care, and compassion. Instead, I experienced a pain crisis that I will never forget. On October 6, my pain was so severe that I described it as over 200 on a scale of 1 to 10. I was crying and yelling in agony from my bed. One nurse came into my room, saw me crying and suffering, said she couldn't deal with this for 12 hours, and walked out. I was devastated. I was recovering from major surgery, and I needed help. No patient should feel that their suffering is too much of a burden for a nurse to deal with. They found out I was dealing with severe hyperalgesia from all the pain meds in the IV. Thank you to the pain doctor! I also felt that my call light was repeatedly turned off without my needs being properly addressed. When you are in excruciating pain and cannot easily get out of bed, your call light is your lifeline. Feeling that your calls for help are being dismissed is frightening and leaves you feeling abandoned. The nurse that worked day shift on October 6th was very cruel. My husband had to call Patient Relations to get someone to address what was happening. Abby came to see me, and I appreciate her involvement. There are so many things that happened. The language barrier is terrible. The IV caused my hand to swell the other IV caused my shoulder to swell. The care was lacking if it wasn't for my husband I don't know what I would have done. Amy the nurse was phenomenal Rose the aid was fantastic there were a few people that were off the top and their care and others could care less. My foot should have been propped up post op.. I had so many nerve blocks I couldn't feel anything in the next morning my heel was killing me they never even bother to prop up my foot. My foot just stayed straight on the bed all night. Abby from patient relations was nice. But she couldn't solve all the problems. The bed was concave and they gave me another one that was for a patient to prevent bed sores. It still wasn't the right bed but it was better than the first one. It was a hellish hellish experience I would never go back there again.

I am extremely tough on healthcare facilities. They provide a vital service, and frequently but not…read morealways could do better then mess up the bill. There are doctors' offices I think highly of. I do not think I have ever given a hospital or skilled nursing facility a five-star review. Until now! I had a visit to the Suburban Hospital E.R. Nobody wants to go to the E.R. If you have to go I recommend Suburban. The nurse in charge Kristin started my IV. I said, "Aren't you a bit high on the food chain to be starting latients' I.V.s?" Kristin answered, "Yes, but because I hate having this done as a patient, I want to make sure it is done right as a professional." That is exactly the kind of empathy we need in our healthcare system. They administered a large dose of IV antibiotics which just knocked me out. One of at least two Dr. Leonards was very good. I am the first to complain. I am the first to compliment. They are great. Other hospitals should aspire to that.

The hospital rooms are clean. Staff nurses are friendly and give good bedside help…read more I recommend

I wanted to update my review since I originally started going to Dr. Felber's MedOne urgent care in…read more2015 when I moved to the area. Over that time I've used MedOne to fill the gap because they have very convenient hours and are open late on both weekends and weeknights. And I have always found them to be both extremely patient-focused and caring, and a great resource to have in mind if you need to use them. Basically, this is just a very good convenient way to see a doctor on the fly in Bethesda. They also have a few common prescriptions on hand in the office so they can give you them on the spot, often at very low prices which saves you from going to the pharmacy for a $5 generic prescription or something like that. That seems like a small thing, but it's part of a bigger thing which is that this is a small patient-focused business that does what it does well. While sometimes during peak hours it gets slightly full or chaotic, often if you go at slightly off peak hours you can be in and out really fast. My insurance also recently changed and I didn't notice that they were out of network, but they accepted the not so high payment my insurer gave me to cover it, rather than charging me the balance. I was honestly really surprised that they did that because it's so uncommon these days. This also goes toward showing that MedOne and their doctors can be caring and understanding in a way that a mega practice is definitely not going to be. In closing, I think this is a great small business run by caring doctors, and it provides an excellent counterpoint to other options that are available. You can ask them really anything you want by phone or at the desk. And it's a completely different feeling than at the larger business alternatives in the area which are run by practices that employ hundreds of doctors, have very aggressive billing departments, etc. This is an office where things are more transparent and simple. I think it's been a staple of the community :)

Love this place. In the perfect location that I can walk to and the customer service is…read moreexcellent. Always here for my medical needs and wait time is not long. I have been coming here since I moved out here . Why is this place closed? I really hope he reopens.

MedStar Washington Hospital Center is the best hospital. They have cared for my loved ones and…read moreprovided them with the best quality care. Dear Owners and management, I want to express my deepest gratitude for the incredible care Tech Myisha and RN Charles provided to my loved one. It's true that true care goes far beyond just doing a job, and both of you redefined what that word means to my family and me. Dear, Tech Myisha, it is amazing how you take the time to wash my loved one and not miss any spots (they still talk about it). Also, how you immediately spoke up when they were going to be transported in a wheelchair knowing they couldn't due to the type of surgery they had. I appreciate you very much for going above and beyond in caring for my loved one. Dear, RN Charles, I would like to thank you for listening and not dismissing what my loved one wanted and knowing exactly how to position her in her bed to make her more comfortable. You showed genuine care. You adjusted her when it was time to eat. You also made sure they were transported out in a comfortable bed. You both always met us with a warm smile and made sure they were comfortable before they even had to ask. You didn't just look after their health; you protected their dignity and gave them peace of mind when they needed it most. I would like to thank you for your hard work, your patience, and your big hearts - you both have been adopted into our family (big smile). God bless you and protect you both.

I came to Medstar for a heart ablation on 9/16. The staff which included nursing, skilled workers…read morewere amazing. The good news was my procedure went well, downside was when I was helped by a nurse to the bathroom I started bleeding out of the incision area. The staff was quick in getting me on a gurney and stopping the bleeding. A special shoutout to Cassandra, clinical nurse who has been a nurse for over 30 years. She was calm and took control in getting the hematoma/blood released. While I ended up having to stay the evening vs in and out, she came to my room the next morning to check in to see how I was doing. Her class needs to be replicated. Her badge is attached. Medstar, do something amazing for this lady!!

Germantown Campus treats the visitors very terrible!!! It feel like your visiting a prisoner!!!…read moreIt's make you think that they are mistreating the sick patients and they don't want you to see. They have a waiting area by the elevators on each floor, but the ladies at the desk refused let more than two visitors at a time!!! Let's not even discuss the visiting hours 10:00am -8:00pm!! U can't go visit your own parents before u go to work!!!!

Henry Chu is the absolute worst ER physician. Don't go there. I had a 7 mm kidney stone. Dr Chu…read moreclaimed falsely that I was pregnant. I was 58 and post menopausal.