First time I've ever visited this dealership and couldn't be more unimpressed. Not only could they…read morenot find the keys for the vehicle I was interested in, but they couldn't find the vehicle either. Yet, it was still listed for sale on their website as well as other websites. I'm Thinking it was click bait to get me to come in so they could try to sell me something else. I'll take my business elsewhere.

To start, you walk into a cavernous room with an elderly lady sitting at a desk. Nothing else in…read morethe room but a few beat up sofas and a candy machine. Now the lady can not actually help you. She knows squat about autobody repair. Her job is to tell you 'Not today but I can make an appointment'. OK you make an appointment. Weird but if that's the way they want to do it. Now come back several days later at the date/time of your 'appointment' and the elderly lady will tell you to go sit on the beat up, taped up sofa. Now time passes, five minutes, ten minutes, fifteen minutes. You still have not seen a single soul about the repair you want done. You are an invisible ghost. The elderly lady mutters something on the phone and a guy comes out and asks her 'Is his car in the parking lot?... gazing out towards employee parking area. At that point I get up and leave. These people have no intention of doing business with you. They want you gone! You are a nuisance. How do they decide? How the customer is dressed? The type of vehicle they drive? Don't waste your time. Go where your business is appreciated.

Follow through when they promise to get information to you. In this case the manager that said he'd…read moregive my wife and I information on the White Corvette on the lot. First he said he'd give us info before we left... no time for that, he'll email it.... No time for that either. So my last new truck purchase at that location is my last purchase. If the manager is that bad his staff will be too (even though David tried).

Looks like their reputation got so bad they changed their names...still the same owner and sales…read moretricks ...per the manager

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

Called in the afternoon to find out if they could get me in for a Vehicle inspection before I…read morecommitted to a purchase from a Car Dealer in the area, Joe fit me in the next Morning before 10:00am Good Customer Service. When I arrived, they got me right in Joe & his Guys took their time to explain the issues with the vehicle & potential cost of the repairs, Very Fair and Honest evaluation of the vehicle's issues to help me make my decision on my purchase. I drove almost 45min. to look at it & ended up not getting the vehicle, But I would definitely Go back to Joe and will refer him to others in need of Car Repair work because Fair & Honest & Upfront,,,,,,,,, CUSTOMER SERVICE is Hard to find any more. Thanks Joe Bill K.

Was easy to schedule an appointment. Dropped off vehicle the night before. It was serviced at the…read morescheduled time the next day. My husband had the same experience as I did. Highly recommend this dealership. They are much more efficient than the dealership I purchased my vehicle from.

Great experience with these guys! Purchased my GR 86 from these guys about a month ago! Kudos to…read moreJoe, Ali and the entire team! I highly recommend them!!! Five star service!!!!

Excellent experience purchasing a car ... very friendly and accommodating staff, negotiated very…read morefairly, got us in and out quickly. Highly recommend!

I Would NOT use Firelands/O'Brien's dealership in Vermilion. My salesman Brady made promises he…read morenever kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious scumbag I've ever dealt with. I don't like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

I strongly recommend everyone steer clear of this place. I bought a car less than a year ago and…read morehave already spent close to $2000 in repairs and replacements and when I asked the owner to help me, he threatened me with a lawsuit. He comes across as charming and willing to help you if something goes wrong but buyer beware! I filed a formal complaint with the BBB.

From the owner: Birmingham Automotiveread more

I decided to give him a shot despite having no reviews, I sent him the money for parts so he could…read morereplace my starter in my jeep. I still have not seen the parts. Twice now, he has set a date via text to come out and not shown. He has never answered a phone call. I still haven't heard back from him. Doesn't respond in a timely manner, huge waste of time and money.

From the owner: Available 24 hours a day 7 days a week. We offer 24hr emergency mobile repair. Quality work at…read moreaffordable prices call us for all your automotive needs quality used cars for sale as well. New and used parts available. Give us a chance to show you how much you been over paying for auto service