First time I've ever visited this dealership and couldn't be more unimpressed. Not only could they…read morenot find the keys for the vehicle I was interested in, but they couldn't find the vehicle either. Yet, it was still listed for sale on their website as well as other websites. I'm Thinking it was click bait to get me to come in so they could try to sell me something else. I'll take my business elsewhere.

To start, you walk into a cavernous room with an elderly lady sitting at a desk. Nothing else in…read morethe room but a few beat up sofas and a candy machine. Now the lady can not actually help you. She knows squat about autobody repair. Her job is to tell you 'Not today but I can make an appointment'. OK you make an appointment. Weird but if that's the way they want to do it. Now come back several days later at the date/time of your 'appointment' and the elderly lady will tell you to go sit on the beat up, taped up sofa. Now time passes, five minutes, ten minutes, fifteen minutes. You still have not seen a single soul about the repair you want done. You are an invisible ghost. The elderly lady mutters something on the phone and a guy comes out and asks her 'Is his car in the parking lot?... gazing out towards employee parking area. At that point I get up and leave. These people have no intention of doing business with you. They want you gone! You are a nuisance. How do they decide? How the customer is dressed? The type of vehicle they drive? Don't waste your time. Go where your business is appreciated.

TL;DR: Wow, what a change in experience! In case you don't want to read all the way through, it…read moretook SEVEN HOURS to do an oil change and mount tires. Per the sassy shop advisor, they are not properly trained to install tires unless they are their own. So if you're part of the 15% of people who buy tires at a dealership, they can take care of you. I was so excited about this place last time I came here. Even though it took three hours to do an oil change, I didn't think much of it and let it go. Oh, how experiences can vary. I made a 1000 appointment for an oil change, tire install, and alignment. If you've ever done any of this before, an oil change takes a half hour or so. Tire mounting and install should be a half hour or so. Alignment, less than a half hour. I rounded all this up to an hour each. Figured at the VERY LATEST, it would take three hours. So say 1300, right? Well I arrived at 0900 and they offered to give me a lift home. Odd, it shouldn't take too long, but whatever, I'll hang out at home. When I asked about the time frame, they said it should be a little bit. No real estimate. Mark signed me up for text message updates, and told me he would call when the tires were installed regarding the alignment. So I'm doing stuff around the house, and realize, it has been HOURS and no update. No text message, no call, nothing. So I tried to call Mark back, and the receptionist said he is not at the desk, but will call me back as soon as he returns. This was at 1430, FOUR and a half hours after my appointment, five and a half hours after I dropped my car off. Another hour and a half goes by, no calls, no text message updates. So I call again, and wait for someone to answer and give me an update- at 1600, this was SIX hours after my appointment, SEVEN hours after I dropped it off. For an oil change and tire mount! So I wait for them to pick me up, and the guy who is driving said they were finally starting the alignment when he left, and it should be done by time we get there. I asked him about why it could take so long, and he said he had no clue. He did say he was wondering why it was sitting around the shop and no one was doing anything with it. We get there, and apparently they just got done with it. 1741, they ring me up. They didn't do an alignment and said it was fine. So from my appointment time to checkout, it took SEVEN HOURS AND FORTY ONE MINUTES to do an oil change and tire mount. Of course I was polite and didn't take out my frustration with the tech and receptionist. They had no clue how it could take so long, and left it at "Sorry it took so long." As I went to the car, the four boys standing around looking at the car giggled away, and said that it was a beautiful day to have the car out driving. I found that a bit snide, and couldn't help but respond with "If my car wasn't here for seven hours to get an oil change, I'd have been able to drive it today." In came the sassy shop advisor. He seemed to be very offended that I wasn't pleased with the wait. Apparently this is par for the course, and I should be grateful to have waited. He then went on about how he was generous to let me bring in my own tires, and he is risking liability by installing tires not sourced by him. He has "never heard of someone bringing in tires" and said "we can't do that." Obviously that's a load of garbage, 17 million tires a year are bought online and installed. Tirerack actually has 18 recommended places to install them in Vermillion, though none of them are Pat O Brien. I guess when I ordered tires POB sells and recommends for my car, I shouldn't have taken them to POB. They were polite enough to take the receipt off of the tires and staple it to my invoice. But I get why. Had I bought the tires from POB, they would have been $400 more. Tirerack also gives you manufacturers rebates. So I get a gift card for $70 from Michelin for my Michelin Pilot Sport A/S 3+. I assume they wouldn't mention that to me, since they didn't bother to mention the $20 mail in rebate for my oil change- I found it online. So I could have spent $470 more at POB, and not had the free Road Hazard warranty, and maybe not gotten the attitude. So, if you don't care about price, and have no value for your time, you'll do alright here. And when you don't hear anything about your oil change for seven hours, just start calling and eventually you'll get squared away! In case you're looking for tire services, I'm attaching some of the recommended places in the area, like Kasper Toyota or Porsche of North Olmsted. And like the POB website says, if you want friendly and knowledgeable service, go to any of their dealerships but this one.

Follow through when they promise to get information to you. In this case the manager that said he'd…read moregive my wife and I information on the White Corvette on the lot. First he said he'd give us info before we left... no time for that, he'll email it.... No time for that either. So my last new truck purchase at that location is my last purchase. If the manager is that bad his staff will be too (even though David tried).

10/10 recommend. Joe (boss) and Tim ase tech, both definitely went over and beyond and answered all…read moremy questions and showed me under my car what was wrong! Very throughout They will be fast and efficiently. I am definitely coming back for all my service needs. I will be referring to my friends for sure

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

Phill was awesome! No pressure, didn't make me feel rushed, explained everything so well and didn't…read moremove on until he knew I understood what he was saying, and wasn't obscenely nice. You know the type: overzealous, loud, too friendly, too chatty... he was relaxed, pleasant, very patient, informative without plowing me over with too much information, and generally just very down to earth. And props to Premier for hiring a tattoo'd Californian . I think it's great when a company doesn't get hung up on someone's past or personal tastes (within reason of course.) I could see his small tattoos on his hand and even though the shirt sleeve went down to the wrist, could tell he was hiding quite a few more. That tells me that this company is willing to hire people based on more than just looks, and I personally love it when ability supersedes appearances. Phill is great and everyone involved in my sale was wonderful and personable. I am very happy with this business! And Phill, thanks for dealing with me when I'd only had 2 hours of sleep in just under 32 hours. Lol I'm sure I looked dazed and confused through the process but you did great!

Was easy to schedule an appointment. Dropped off vehicle the night before. It was serviced at the…read morescheduled time the next day. My husband had the same experience as I did. Highly recommend this dealership. They are much more efficient than the dealership I purchased my vehicle from.

Excellent experience purchasing a car ... very friendly and accommodating staff, negotiated very…read morefairly, got us in and out quickly. Highly recommend!

I Would NOT use Firelands/O'Brien's dealership in Vermilion. My salesman Brady made promises he…read morenever kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious scumbag I've ever dealt with. I don't like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

I strongly recommend everyone steer clear of this place. I bought a car less than a year ago and…read morehave already spent close to $2000 in repairs and replacements and when I asked the owner to help me, he threatened me with a lawsuit. He comes across as charming and willing to help you if something goes wrong but buyer beware! I filed a formal complaint with the BBB.

From the owner: Birmingham Automotiveread more

Got my car all the way together did some frame work after insurance would have totaled it out but…read moreshe's running good as new now !

I hired this mobile mechanic to diagnose and repair an issue with my vehicle and paid him $550 for…read morethe job. He told me the problem was fixed and left, but shortly afterward the vehicle began leaking fluid again in two different locations. I contacted him immediately, but he did not return to inspect the issue or provide me with a written estimate, receipt, or documentation for the work performed. He had stated that his work came with a 90 warranty, but he did not follow through on returning to look at the issue after I reached out. I had to move the vehicle to a public parking area because the leak continued and the transmission fluid level was extremely low afterward. This was my experience, and I'm sharing it so others can make an informed decision.