I received a deep cleaning as a Christmas gift and paid extra for windows…read more
The first cleaner showed up in a weed shirt, was immediately rude (said "you gunna show me around or what"), and barely spoke. She skipped 2 out of 3 bedrooms, the living room, the loft, made only 1 bed, and cleaned ZERO windows despite the upcharge. Bathrooms were done well, and she vacuumed & mopped, but that's it. She left abruptly without a word - didn't check in, didn't say she was done, and forgot her tip. Just walked out the door while I was upstairs waiting for her to tell me she was done.
The real problem: My brand new $300 AirPod Pros went missing after her visit. I've spent 10+ hours searching every inch of my house over the past week--drawers, couches, car, pockets, under furniture--and they're gone. I live alone and keep close track of my belongings. I have the case but the AirPods inside vanished. Given how she rushed out and barely did the job, I'm almost certain she took them when they were out of the case - either on my desk or nightstand.
To the company's credit, they sent a second cleaner the next day who was phenomenal and completed everything the first missed. They were professional and responsive and got the tip I had for the first cleaner.
I can't give a good review when I needed a second visit to get basic service AND my expensive property disappeared. Obviously can't prove theft, but the timing is hard to ignore.
