I really wanted to support a local business, so I gave Nick's Bagels in Nick's Bagels several chances. Unfortunately, every visit felt the same, the owner's attitude was unfriendly, unwelcoming, and honestly uncomfortable for customers.
This morning was the final time for me. There was a line of people waiting, and a woman politely asked if a food order was hers. Instead of answering calmly, the owner started yelling at her, saying "Go away, go away." The woman looked completely shocked, and so were the rest of us standing there.
I had already picked up my milk, but after seeing how she was treated, I put it back and left. I even told the woman, "Let's go somewhere else, this is not the kind of place to start the day."
I understand businesses can be understaffed and mornings can be stressful, especially when handling cooking and customers alone. But there is never a reason to disrespect people who are simply asking a question.
I also witnessed another situation in the past where a customer was told to "go, go, I don't have anything to give you," and the customer looked completely stunned.
Customer service and respect matter just as much as food quality. Sadly, I will not be returning, and I cannot recommend this place based on my experiences. read more